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South Bay Hyundai

Torrance, CA

4.7
3,377 Reviews
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20433 Hawthorne Boulevard

Torrance, CA

90503

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Showing 3,377 reviews

December 11, 2023

I brought my vehicle in for service on a weekend Saturday and was pleasantly.surprised with the prompt service and response from my service advisor Kei Yukimura. More

by CGYAMAKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kei Yukimura
Dec 12, 2023 -

South Bay Hyundai responded

This is such a wonderful review and recommendation! Customer service is vital and we are so pleased that Jack and Kei have exceeded your expectations! Please let us know if there is anything more that you need.

December 09, 2023

Jack was good to work with. . he kept us informed of the issues delaying our work More

by Cdkamen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

South Bay Hyundai responded

Thank you for your business and posting a review. We're happy to read the Jack kept you informed and will be sure to pass on your kind words. Please let us know if there's anything else we can do for you.

December 09, 2023

They did the recall and change my oil in a reasonal time. I appreciate that they respected my time.. More

by DULCELECHE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

South Bay Hyundai responded

Thank you so much for the star rating and review! We're glad you enjoyed your experience with us and we look forward to your next visit!

December 09, 2023

Jack was great. He also had to order a part for a tire hub. After not getting an answer, he invited me to walk with him to physically order the part. Since the de More

by jkjdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

South Bay Hyundai responded

Thank you for your fabulous recommendation and review! All of us at South Bay Hyundai are so pleased you enjoyed your experience working with Jack, and we look forward to working with you again! If there is anything more we can do, please let us know.

December 08, 2023

I was extremely impressed with the speed and efficiency of my service. Holly, my service advisor answered my questions with care and consideration and my car was done in record time. They even helped me More

by zeta1197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : HOLLY
Dec 08, 2023 -

South Bay Hyundai responded

There’s nothing better than a great review and recommendation. Thank you! Please don't hesitate to reach out if you have any questions. We are always happy to help!

December 08, 2023

Great great great great great great great Excellent excellent excellent excellent excellent excellent excellent excellent More

by rodswan07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

South Bay Hyundai responded

Love it! Love it! Love it! We thank you for allowing us to earn your business and will share you excellent review with Jack and Calvin!

December 07, 2023

Service experience was satisfactory. However, I was extremely disappointed to learn my "three years of free service" was actually just four service appointments. Could have planned my s More

by d.westberg
Recommend Dealer
Yes
Employees Worked With
Jack Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

South Bay Hyundai responded

We appreciate your honest feedback and take it to heart. We will be discussing with our team how we might better explain the Hyundai Complimentary 3 Year or 36K Mile Maintenance Plan. We are sorry for any confusion.

December 07, 2023

The service advisors. We’re good. Two hours seems a little long but they did tell us it would be that long. The waiting area was not very good. Hopefully they complete t More

by jpatrb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

South Bay Hyundai responded

Thank you for your kind review. We understand your frustration with our construction and the service time. We are also hoping our new dealership is finished soon! We can't wait to show it off!

December 05, 2023

I love working with your organization. The workers are compassionate and caring individuals. Thank u! More

by hendridm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

South Bay Hyundai responded

Thank you for your business and posting a review and recommendation. We're happy to read about your great experience and will be sure to pass on your kind words to the team. Please let us know if there's anything else we can do for you. We are happy to help!

December 05, 2023

Jack Kim is consistently great, and is not only courteous, helpful and accurate with his work, he follows through. Super attentive and definitely is a world apart from the typical lack of service e More

by KAMRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

South Bay Hyundai responded

Thank you for writing a such a fantastic review! We are so happy to hear about your experience with Jack and thank you for giving us the opportunity to serve you. Please let us know if you have any other questions.

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