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South Bay Hyundai

Torrance, CA

4.6
4,131 Reviews
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20433 Hawthorne Blvd

Torrance, CA

90503

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Showing 4,131 reviews

September 16, 2024

The whole team was exceptional - Chris was super knowledgable about the vehicles and worked with me to answer all my questions and secure a solid deal. Alex, the manager, was very responsive and mad More

by nat_cue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Matsumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Axume
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

South Bay Hyundai responded

Thank you for your business and posting a review. Great to read about your nice experience working with Chris and Ryan. We'll be sure to recognize them for their excellent customer service. Please let us know if there's anything else we can do for you.

September 15, 2024

Not sure if the spelling is right but Dei was amazing. He helped after I was told I have to leave my car overnight or reschedule. I was upset and after talking to him he apologized and ensure my car will More

by MNGONOAWONO86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dei
Sep 18, 2024 -

South Bay Hyundai responded

We are pleased to hear that Kei was of great assistance to you and will make sure he hears about your nice words.

September 14, 2024

James Lee was very helpful and nice person. Also he send service center my car and fully check up before end of my complementary service. Thank you mr.james lee More

by Won Chung
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lee and Terry(taewook) kim
Sep 18, 2024 -

South Bay Hyundai responded

Thank you for your confidence in South Bay Hyundai, and for your business. We are thankful to have you as a customer.

September 14, 2024

As soon as I came , each of the representatives looked eager to help me out , even though I had an appointment. Just seeing them willing from the get-go was reassuring. More

by peterlee0730
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A Mr. Jim.
Sep 18, 2024 -

South Bay Hyundai responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

September 13, 2024

The dealership was very responsive to my inquiry and also in providing a quote. The entire process was smooth. More

by pnolan3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Macias
Sep 13, 2024 -

South Bay Hyundai responded

Thank you for your excellent review. We are so pleased to hear that our team gave you the service you deserve. Have a wonderful weekend!

September 13, 2024

The dealer was very professional and helped me out a lot. I will recommend him to everyone. Great Job!! More

by dj27ebjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

South Bay Hyundai responded

Thank you for your business and posting such an excellent review and recommendation. We're happy to read about your great experience and will be sure to pass on your kind words to Calvin and his team. Please let us know if there's anything else we can do for you.

September 13, 2024

I am disgusted with the dishonest, unprofessional and fraudulent behavior I received from financial guy and manager. My sales guy Jeff Mitchell was fantastic. More

by toisojer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Hindi, Jeff Mitchell, Marc J., Alex Ruiz
Sep 18, 2024 -

South Bay Hyundai responded

It is disappointing for us to hear that your experience was anything less than great. Your review has been relayed to the appropriate team members to look further into this. In the meantime, please feel free to reach out to our team directly.

Sep 19, 2024 -

toisojer responded

I thought I would be driving Hyundai happy, but I no longer have a car due to the unfair and fraudulent treatment I received at the South Bay Hyundai dealership in Torrance, California, when leasing a vehicle on September 8, 2024. As a 63-year-old Black disabled female Army veteran, I was deeply disappointed by the lack of respect and professionalism I encountered at your dealership. Shame on the South Bay Hyundai dealership financial manager, Jim Hindi, for forging my signature on legal documents like my lease agreement for their 2024 Santa Fe Calligraphy and manager Alex Ruiz for allowing it to happen. Their actions constitute fraud and breach of trust, particularly when committed by individuals in positions of authority within a company. They also undermine the company's integrity and blatantly disregard legal and ethical standards. I have filed my formal complaint, which includes allegations of fraudulent activities, unprofessional conduct, discriminatory practices, and financial hardship. I believe the South Bay Hyundai Dealership has breached its obligations to me as a customer and violated my rights as a consumer. Hyundai corporate officials must swiftly and decisively address this matter, including conducting a thorough investigation, holding those responsible accountable, and implementing measures to prevent such future misconduct.

September 13, 2024

Working with Chris was phenomenal. We got in and out so quickly (for buying a car). I felt like everyone was straightforward and honest, and help us walk away with a deal where everyon More

by midz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Axume
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

South Bay Hyundai responded

Thank you for taking the time to leave us a comment on your experience with us. It's always a pleasure to hear how our staff was able to help a customer. And of course, we have to thank you for recommending us as well. If there is anything you need please feel free to let us know.

September 13, 2024

I wish I could say I was satisfied but it was a disappointment. Took my vehicle in for the first complimentary service. According to the description of services, they did an oil change and a "mul More

by SJSHRESTHA55
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the names of the people in the service dept.
Sep 13, 2024 -

South Bay Hyundai responded

Thank you for taking time to leave a review. We want all of our customers to have a 5-star experience with our dealership, and we're sorry to hear that we fell short of that during your visit to our service department. Your review has been relayed to the appropriate team members to look further into this.

September 13, 2024

Fast and nice service. People are nice and polite. Need to work on the recalls faster. More

by luislili0901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

South Bay Hyundai responded

Thanks so much for taking the time to rate and review your positive experience!

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