South Bay Hyundai

Had my car breakdown in Ca while on vacation from Az. Got it towed in and relayed the concerns. It was related that the parts needed to be ordered but after a week and a half I left VMx3 for advisor with Got it towed in and relayed the concerns. It was related that the parts needed to be ordered but after a week and a half I left VMx3 for advisor with no reply. Finally got ahold of him. Repairs were completed and car appears to run fine, but they had my name wrong(still is), and on the receipt they misread my odometer by about 40,000 miles. After promising to “wash it”, when car was picked up(despite advanced notice) it took them an hour to move another disabled car, the exterior was filthy after sitting outside for almost 3 weeks, and the i side had wrappers and other trash(not mine) on the inside. The kicker was the military/first responder discount on a $2400 repair? A mere $100……thanks for your service. Bottom line, the repair was done, but I wouldnt say it was the best customer service. More

The team was great. Justin made the process seamless and comprehensive. Ryan did a great job on getting all the paperwork completed and was able to get me the service c Justin made the process seamless and comprehensive. Ryan did a great job on getting all the paperwork completed and was able to get me the service contract at the right price. Thank your team for job well done. And if I have anyone looking for a vehicle, I will recommend you first. Thanks again! More

Under Calvin's management, this service dept. is the best ever!! I always get well taken care of by the reps. is the best ever!! I always get well taken care of by the reps. More

Excellent service and professional team. I love how clean and stocked the waiting area is. I love how clean and stocked the waiting area is. More

Overall the service was not bad I would consider it average. I did pick up my car after hours and didn't realize it. Apart from that, which is my mistake, the work I had requested didn't get done. I as average. I did pick up my car after hours and didn't realize it. Apart from that, which is my mistake, the work I had requested didn't get done. I asked to have my undercarriage cover rebolted in and nothing was done to it. I asked for them to check an issue with my headlights and was told that the entire unit needed to be replaced. When I only ask them to check the connections since the lights are going on and off. I also was never given a quote for the work (I do think that's my fault though since I picked it up after hours). More

The service was top notch and the new waiting area was clean and made my experience easy at South Bay Hyundai clean and made my experience easy at South Bay Hyundai More

I dropped my car off for repairs and after 2 week nothing was done. When I called to get information I was put on hold repeatedly. No one ever called me back after I requested a manager even. All I wanted was done. When I called to get information I was put on hold repeatedly. No one ever called me back after I requested a manager even. All I wanted was some an explanation of what the service center found . The service rep Andrew could never give me an update and after a while he became frustrated with my calls and never called me back. I eventually made my way there and picked up my car with the same problem it has been having for 7 months.. I am fed up with such lousy communication and no service. I will probably never ever buy another Hyundai. I was working with two Hyundai dealerships and neither knew what the xxxx they were doing. More

Nicole was very helpful. It was our first service for our Ioniq5. She explained everything about the service and a couple recalls that were addressed. It was our first service for our Ioniq5. She explained everything about the service and a couple recalls that were addressed. More