South Bay Hyundai - Service Center

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Let me first say that I am grateful that my car was fixed, everything was covered under warranty, and it is now running well. I also understand that I took my car in the Monday before the New Year's D fixed, everything was covered under warranty, and it is now running well. I also understand that I took my car in the Monday before the New Year's Day Holiday. But overall, I did not have a good experience and I know it could have been much better. The Service Center seemed understaffed and I hope they will be able to hire the staff they need. I wonder if more staff could have helped my experience. From the day I turned in my car, I was calling for updates. I was the one who called to see what they thought was wrong, because I had not heard from them. And from there it was always me reaching out for estimates and explanations. The information I would receive would always be vague. I never felt well taken care of. I found it especially frustrating that they didn't know when the parts would be in. Everything I get shipped to me has tracking numbers, get on that Hyundai. It seemed only when I told them I would be renting a car if I didn't have my car by the weekend that I was able to get by Friday. To be without a car is an inconvenience and not fun, but if I had understood what was going on and felt confident that I was being taken care of it would have been so much easier. More

A responsive and helpful team. Good, good, good, good, good, good, a, a, a, 15 words. Good, good, good, good, good, good, a, a, a, 15 words. More

They care about the customers and provide with transportation service. Good work and explanation about what the car needs in repairs transportation service. Good work and explanation about what the car needs in repairs More

Repair was done in a timely manner and done well. Only one complaint... A couple of customers who came in after me for their pickup received their vehicle within minutes while i waited a half an hour Only one complaint... A couple of customers who came in after me for their pickup received their vehicle within minutes while i waited a half an hour. Service provider in office had to remind the delivery guy to bring my car out. More

Professional and responsive, I appreciate the service center giving me realistic updates so I knew what to expect. center giving me realistic updates so I knew what to expect. More

Appreciated Jack's personable manner. It was my first time at this dealership and wasn't enthused about switching. Jack kept us informed every step of the way and got my car back quick It was my first time at this dealership and wasn't enthused about switching. Jack kept us informed every step of the way and got my car back quickly. He set up for a rental car and everything was just made so simple. I do have to say the front desk person took quite a while to acknowledge us even though she was not on the phone, nor was there another customer. We also waited quite a while to pick up the car and I don't think she even notified Jack that we were waiting. Also disappointed after having an expensive service like a transmission replacement my car was given to me dirty. I'm used to the Harbor Hyundai always giving me a clean car back. More

Jack was always top-notched. Listened to my vehicle's needs and has even appointed recall and extended the remedies. Best advisor. Listened to my vehicle's needs and has even appointed recall and extended the remedies. Best advisor. More

Jack is knowledgeable and helpful. Great communicator providing updates and recommendations. I feel at ease working with him for what’s best for my Tucson Great communicator providing updates and recommendations. I feel at ease working with him for what’s best for my Tucson More

I love the fact that after waiting for less than five minutes. Nicole Nelson approached my vehicle asked may I help you. After explaining I had a Service appointment for 9:00AM Nicole listened to my co minutes. Nicole Nelson approached my vehicle asked may I help you. After explaining I had a Service appointment for 9:00AM Nicole listened to my concerns patiently. She directed my granddaughter and I to the waiting area. Once the service was completed Nicole explained that all of my concerns for my Hyundia Tucson had been taken care of. Nicole was profession, polite and she got the job done. Kudos to Nicole Nelson. More