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South Bay Hyundai - Service Center

Torrance, CA

4.4
2,274 Reviews

2,274 Reviews of South Bay Hyundai - Service Center

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February 01, 2025

I like the ease of the service and the follow up. Customer is also professional and great More

by MDNRSE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

South Bay Hyundai responded

Thank you for your feedback! We're so glad to hear that you enjoyed the ease of our service and appreciated the follow-up. We strive to provide professional and great customer service, and we’re happy to know we met your expectations. We look forward to assisting you again in the future!

January 31, 2025

Always a great experience, fast service and friendly staff make SBH my favorite Hyundai dealership More

by wgibbons401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

South Bay Hyundai responded

Thank you for your kind words! We're so happy to hear that you always have a great experience with our fast service and friendly staff. It means a lot to be your favorite Hyundai dealership! We appreciate your support and look forward to seeing you again soon.

January 31, 2025

Took my Genesis in to have two recall repairs done. All was good until the next day the malfunction indicator lamp came on. Took my car back to the dealership to see what the problem was. Turns out More

by navarrete_rolando43
Workmanship
Recommend Dealer
No
Employees Worked With
Kei Yukimura
Feb 04, 2025 -

South Bay Hyundai responded

We’re truly sorry to hear about your recent experience and apologize for the inconvenience you faced. It’s disappointing that the recall repair process didn’t go as smoothly as it should have, and we understand how frustrating it must have been to wait for additional repairs and not receive the service you expected. We’ll be sure to address these concerns with our team to improve our communication and service. Thank you for bringing this to our attention, and we hope we can earn back your trust moving forward.

January 29, 2025

No one would call or be called to tell us an update on our cars progress. Had to talk to the manager, who was hard to get too! Waited 15mins after paying just to pick up the keys when it was done.Talk abo More

by aprilheaths
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Female name not listed
Jan 29, 2025 -

South Bay Hyundai responded

We sincerely apologize for the lack of communication and the delays you experienced. This is certainly not the level of service we strive to provide, and we understand your frustration. We’ll be reviewing our processes to ensure better communication and timeliness moving forward. Thank you for bringing this to our attention, and we truly appreciate your patience.

January 29, 2025

Beautiful dealership. Sales and service are top notch. Ryan Diaz and MJ in sales are the best. More

by patrickhsound
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike "MJ" Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

South Bay Hyundai responded

Thank you for your wonderful review! We're so glad to hear that you had a top-notch experience with Ryan Diaz and MJ. They’ll be thrilled to know they made such a positive impact. We truly appreciate your feedback and look forward to assisting you again in the future!

January 27, 2025

By far the best dealership I've ever worked with. Friendly, knowledgable, efficient. They even pay for the Lyft back home when I have to drop off my car! More

by LAURENSTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jan 27, 2025 -

South Bay Hyundai responded

Thank you so much for the amazing feedback! We’re thrilled to hear that you had such a positive experience with us. It’s great to know that our team’s friendliness, knowledge, and efficiency stood out to you—and we’re happy to make things even more convenient with the Lyft service. We truly appreciate your support!

January 27, 2025

Service writer Jeremy is the best! ! Always professional and great at making sure his customers feel welcome ang heard. I would like to say if your Hyundai car, suv or truck needs to be More

by richfree2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Jeremy
Jan 27, 2025 -

South Bay Hyundai responded

Thank you for the fantastic review! We’re so happy to hear that Jeremy always provides such professional and welcoming service. We truly appreciate your recommendation and are glad you’ve had a great experience with both our service department and new car sales. We’ll be sure to pass along your kind words to Jeremy!

January 25, 2025

The newly renovated Hyundai dealership in Torrance is very nice and customer friendly. My vehicle had a 30,000 service with a few recalls. They finished my service in a timely manner. I give them a gold More

by ellen90266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie
Mar 14, 2025 -

South Bay Hyundai responded

Thank you for your kind words and the gold star! We're so glad you enjoyed our newly renovated dealership and had a great experience with your 30,000-mile service. Providing timely and customer-friendly service is our top priority. We appreciate your support and look forward to serving you again!

January 25, 2025

Jack is always so helpful with his recommendations and I got my car back in time. Thx Jack! More

by JODY_NISHIKAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

South Bay Hyundai responded

Thank you for the great feedback! We're so glad to hear that Jack's recommendations were helpful and that you got your car back on time. We'll be sure to pass along your thanks to him!

January 25, 2025

Friendly and convenient service. Easy to schedule and service time was super fast. Really enjoy coming here for ongoing maintenance. More

by lalysix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike "MJ" Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Matsumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mac Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Axume
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Marroquin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

South Bay Hyundai responded

Thank you for the great review! We're so happy to hear that you enjoy the friendly and convenient service, and that the scheduling and service times are quick. We look forward to continuing to help with your ongoing maintenance!

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