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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
1,023 Reviews

1,023 Reviews of Southern Hyundai Newport News - Service Center

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October 21, 2024

Customer service is great. Everyone is very helpful and friendly. I was able to get an appointment when I wanted. More

by mzvroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
4.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 20, 2024

This trip was very expensive this time, and it was hard to a hold of my representatives at times and my return ride wasn’t possible this time. More

by FB223AVNBN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Southern Hyundai Newport News responded

Thank you for taking the time to provide us with this feedback.

October 20, 2024

Clean, service oriented, efficient, sales and service personnel are courteous and professional. I have recommended this dealership to my friends. More

by jawehmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 19, 2024

Chris House is awesome! Great customer service! I have been using Hyundai for many years and he always helpful. Keep up the good work. More

by WDRTJR126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 18, 2024

Service Manager was outstanding. Once the issue was confirmed he proposed a solution and followed through to correct the problem... very appreciated More

by navyitc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 18, 2024

Quick service and very positive experience ,excellent communication and fair prices. Would highly recommend this dealer service. More

by Erickmays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 17, 2024

I love service at this dealership. I also appreciate the courtesy ride home. Some improvement can be made to pick up availability. I always have to find my way back. And I book my ap More

by luvless410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Fowler
October 17, 2024

Ernest Rosado and the Service Dept. Provided quick and efficient service. I highly recommend this dealership for Hyundai service to my friends. More

by JABROWNE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Blyth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

He was great. !! Nice customer service, and even offered to inspect my car. Great service More

by mzjeter1608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

Easy to make appointment on the app. Service person was friendly & efficient. They finished in less than 20 minutes. Very satisfied! More

by tdobrien21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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