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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,542 Reviews

5,542 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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August 16, 2024

Had my oil changed and some other work done about $400 worth got home and now I need to take it back. They did not reset the engine light once I change the oil. More

by CAROLYN_1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Adams (Hyundai)
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Starkey
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

The service is great. The staff are friendly and knowledgeable. Very satisfied with all they do for us!! More

by Cletus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The shuttle driving team is awesome, Harold Woody
August 16, 2024

The quality of the actual work done to my vehicle has always been great. The quality of the customer service I have and continue to receive is disappointing at best. On multiple occasions I am told I w More

by CHRISTIANNEWBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Horatio Doregos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
2.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Starkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Woody
August 16, 2024

The dealership was great, the warranty company not so much, but Maria took care of it and got things moving!!! More

by INFINITEPOF3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

Inconsistent, inconsiderate, and ignorant of customer communication. Called and left multiple voicemails for a service advisor who would not give me a call back. Left multiple voicemails to the general s More

by nicolelquesenberry
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Durham
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

Service is excellent. I would highly recommend to everyone I know. Thank you for being the caring business that I can depend on. More

by FRANCLAY1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

Nice, helpful staff. Completed state inspection, oil change and tire rotation quickly. Waiting area is comfortable. More

by marybless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

Easy to get an appointment, easy onsite, kept me apprised of status throughout the process. Great atmosphere. More

by hansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

Very quick, Harold was very knowledgeable and made my purchase as smooth as possible! I have recommended many people to him! Harold is a great sales rep! Has a real passion in what he does! More

by Kiera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Manalo
August 15, 2024

Super great service! everyone treated me really great! They were friendly, pleasant and did a great job. More

by JWHOOLERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyse Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Gartmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth Lewis
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