Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Roanoke, VA
5,542 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Had my oil changed and some other work done about $400 worth got home and now I need to take it back. They did not reset the engine light once I change the oil. worth got home and now I need to take it back. They did not reset the engine light once I change the oil. More
The service is great. The staff are friendly and knowledgeable. Very satisfied with all they do for us!! The staff are friendly and knowledgeable. Very satisfied with all they do for us!! More
The quality of the actual work done to my vehicle has always been great. The quality of the customer service I have and continue to receive is disappointing at best. On multiple occasions I am told I w always been great. The quality of the customer service I have and continue to receive is disappointing at best. On multiple occasions I am told I will receive a call with an update to quite expensive warranty claims on my vehicle, only to never receive a call, text, or email from anyone. No matter how many voicemails and texts are left, there is never any communication. But when it comes time for me to schedule a regular maintenence visit, it's like an entire different world. I get calls and texts about my appointment and text updates on my vehicle. It'd be nice to actually have some communication during a time where a very expensive vehicle repair is looming over my head and not just when there's quick fast money to be made during a service visit. More
The dealership was great, the warranty company not so much, but Maria took care of it and got things moving!!! much, but Maria took care of it and got things moving!!! More
Inconsistent, inconsiderate, and ignorant of customer communication. Called and left multiple voicemails for a service advisor who would not give me a call back. Left multiple voicemails to the general s communication. Called and left multiple voicemails for a service advisor who would not give me a call back. Left multiple voicemails to the general service department and would receive no call backs. Had to reach out to the president of this facility before I even got a call back. More
Service is excellent. I would highly recommend to everyone I know. Thank you for being the caring business that I can depend on. I would highly recommend to everyone I know. Thank you for being the caring business that I can depend on. More
Nice, helpful staff. Completed state inspection, oil change and tire rotation quickly. Waiting area is comfortable. Completed state inspection, oil change and tire rotation quickly. Waiting area is comfortable. More
Easy to get an appointment, easy onsite, kept me apprised of status throughout the process. Great atmosphere. of status throughout the process. Great atmosphere. More
Very quick, Harold was very knowledgeable and made my purchase as smooth as possible! I have recommended many people to him! Harold is a great sales rep! Has a real passion in what he does! purchase as smooth as possible! I have recommended many people to him! Harold is a great sales rep! Has a real passion in what he does! More
Super great service! everyone treated me really great! They were friendly, pleasant and did a great job. everyone treated me really great! They were friendly, pleasant and did a great job. More