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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,300 Reviews

5,300 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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March 22, 2023

They are so curtious and polite. updates given.bill was precise.there were no hidden charges.1 st time here.and I loved it.ty everyone who worked with me More

by 4466JB
Recommend Dealer
Yes
Employees Worked With
I wrote up eval.already review that reveals who I had helping me
Mar 22, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 22, 2023

Never a bad experience in the almost 8 years I have been bringing my cars in for service More

by Mm1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyse Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Great to see you back again! Thank you for your feedback.

March 22, 2023

Always have great customer service. They always try to fit you in if there is an emergency. Always friendly and cares about the customer. Will buy my next vehicle from them down the More

by GEORGE.SAVINDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 22, 2023

Easy and great customer service. Very knowledgeable. Nice waiting area. Given updates and on time. More

by DMB8794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 21, 2023

Employees are always very friendly and courteous. I recommend Hyundai to my friends and family. More

by KTJOMAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 21, 2023

The sales team and service front desk team are great. The reason for the poor rating is the mechanic dinted my driver door on the lift and left oil all in the engine bay. And when asked about the door wh More

by ZJANNAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 21, 2023

Service is easy to schedule. The team is friendly and professional. You do what you say and service is always fast. The waiting room is reasonably comfortable and the coffee is g More

by DUNCBOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 21, 2023

Good communication from making appointment to arrival. Also , good at explaining repairs & cost & follow up. Very comfortable waiting area. Also , stay on schedule More

by LARRYESPROUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Hyundai Service Department Supervisor - She was excellent
Mar 21, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 21, 2023

Great job with my Nissan Pathfinder. Provided timely, friendly service for a recall. Thank you! More

by browders5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Mar 21, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

March 21, 2023

Amazing service team—professional! ! Very clean waiting area. Efficient and communicates well! Best I have ever experienced! More

by LMP86BLP87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Adams (Subaru)
Mar 21, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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