Sport Mazda

Sport Mazda responded

It was our pleasure to provide you a car buying experience that you could enjoy. We are all proud to have you as a new Mazda owner and want to welcome you to the Sport Mazda Family. We believe it is our responsibility to our customers to be here to support you with the service you deserve and the assistance you need throughout your ownership. You made a wonderful decision choosing the Mazda CX-5. It is a multiple award winner and the top selling Mazda. Loaded with features and state-of-the art systems, both inside and out, this beauty will provide you maximum performance, comfort, entertainment and pure enjoyment. I know you will enjoy experiencing the FEEL ALIVE sensation every time you are behind the wheel. May every mile you drive be safe, happy and fun. Thank you for the very kind words for Marilyn and Gisell. Marilyn is a fantastic Mazda Sales Pro and one of the kindest and friendliest people I know. Giselle is a hard worker and really cares about making sure her customers leave knowing how to get the most out of their new Mazda and its features. Together with the Finance Manager, Rey Almonte, they make a fantastic team and provide a great car buying experience for our customers. Thank you again and we look forward to when you return for your next new Mazda. You will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Thank you for choosing your next car from the great Sport Mazda inventory of high quality used cars. I am grateful to Ashley for providing you an enjoyable and successful car buying experience and assisting you in finding the one car you could love. Our entire staff are all specialists in their critical parts of the sales process so I am not surprised that your Finance Manager was able to find you a great finance option. We are happy when you are happy and want to thank you for being our valued customer. Please enjoy your recent purchase. May you have nothing but miles and miles of safe, happy and fun driving. We will be here to assist you whenever you need us. Thank you so much for recommending Sport Mazda South to others. You will always be welcome here. JAY MEALEY, OWNER

Sport Mazda responded

I want to thank you for your kind testimonial and the great rating. I can assume that Nick Radoslavov, your Service Advisor, made sure you had a great visit and hope that we have many more opportunities to do so. I just wanted you to know how much your testimonials have meant to us. For about 9 years, it has been the way I evaluate our processes, in both sales and service, to see where changes are needed. The processes have changed many times over the years based on what our customers say they like and don't like. The result of listening to our customers is that Sport Mazda has been the Dealerrater Florida Mazda Dealer of the Year since 2013 and for three of those years Dealerrater United State Mazda Dealer of the Year. I want to thank you and all of our loyal customers for helping me provide you what you want. It has made a huge difference and even allowed us to open a new Mazda dealership, Sport Mazda North, on 17-92 in Longwood, at the site of the former Fairbanks Mazda. Now we can provide those same processes that customers enjoy and the services they deserve and give you an additional location for your convenience. Thank you so much. JAY MEALEY, OWNER Note: Believe me, I am going to look at the survey issue you brought up. Thanks, always looking for ideas to make my customers happy.

Sport Mazda responded

Thank you for testimonial for the Sport Mazda Service Center. I am very happy to note how many of our customers, including yourself, have let us know how much they like the car inspection video you receive when visiting the Sport Mazda Service Center. It is just part of our commitment to make sure you receive all of the information about your car to allow you to make the best possible decisions about future maintenance. You get to see what requires immediate work and what will be needing attention in the future. Thank you for your kind comment and for being our valued service customer. I will also pass on your suggestion about donuts to the Service Manager. JAY MEALEY, OWNER

Sport Mazda responded

Cris, I can only assume that you believe the service you are provided here at Sport Mazda South, is worth the trip. I know that Brittany Schultz, your Service Advisor, will be so happy to know, and to read the kind comments you had for her and the service she provided. We think great service is what you deserve and I am grateful to a wonderful, professional team of Mazda professionals that do their best to make sure that is exactly what you get. We care about you and your car. Thank you again for being our loyal customer and for taking your time to write this review. We look forward to many more opportunities to serve you. Just a note: If you leave on the north part of town you will be happy to know that we now have Sport Mazda North on 17-92 in Longwood, at the site of the former Fairbanks Mazda. Our long time General Sales Manager at the original Sport Mazda is now there to spearhead our management team and to insure that our customers receive the same great service at the new location. We have been successful because of customers like yourself, and we now have an additional location to better serve you. You will be welcome at either location. Of course, Brittany and her great team will be here at Sport Mazda South to welcome you anytime. JAY MEALEY, OWNER

Sport Mazda responded

Karime, I very much respect your decision to do your research on dealers and cars. It is always better to go to a dealership prepared so that you make the best car buying decision for yourself. That is what every Mazda Sales Pro knows to be an important part of our car selling process. With Mayeline as your salesperson, I know she listened to all of your wants and needs and then did everything she could to get it for you. Making sure she answered every question and addressed every concern before you made the car buying decision is also something she does for all her customers. You see, we believe that our valued customers deserve that and more. I always like to say, "Don't let car dealers stress you out. Car buying should be fun." And, at Sport Mazda no hassle, no pressure is never acceptable. Welcome to our Sport Mazda Family of Staff and Mazda Owners. We are proud to have you as our customer and we promise you that we will always be here to support you and provide the best service possible for you and your car, whenever you visit. The photo shows you with your new Mazda. It is a beauty, inside and outside, and loaded with great features that will provide you that enjoyable FEEL ALIVE sensation every time you are behind the wheel. On behalf of the entire staff, I thank you for choosing us for your new Mazda and you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Flavio, It is very kind of you to take your time to write a testimonial for Brittany Schultz, your Service Advisor here at the Sport Mazda Service Center. It is our staff, like Brittany, who have given us such a great reputation for caring for our customers and their cars. She is an exceptional part of our staff, as you noted, and works hard to make sure each of her customers has an enjoyable and successful visit. I am grateful to her for making sure you are always treated as a valued customer. I appreciate your testimonial and thank you so much for being our loyal customer. It is certainly customers, like yourself, who have made us so successful. You will always be welcome at Sport Mazda South. JAY MEALEY, OWNER

Sport Mazda responded

Jon, It was really nice of you to provide such a great testimonial for Ashley Ramsey. Letting other know about her and the service she provided during your recent car buying visit to Sport Mazda will, I know, be really appreciated by Ashley. She is a friendly and caring person and a fantastic Mazda Sales Pro and certainly worthy of your kind words. Recommending her to you Family and Friends is a very nice gesture and I am sure that you will always have a "Friend at the Dealership" in Ashley. Speaking of Family, I want to welcome you to our Sport Mazda Family of Staff and Mazda Owners. The quality of the new Mazda is being well recognized. Consumer Reports just picked Mazda as the 4th Best Brand for 2020, ahead of Toyota, Honda and many others. We want you to really enjoy your new Mazda and experience the FEEL ALIVE sensation every time you are behind the wheel. Your new Mazda is loaded with features that will provide you great comfort, entertainment and fantastic performance. As our family member, we want you to know that we will always be available to provide you our best support and service throughout your ownership. Please know that you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Thank you for your kind testimonial and all the nice things you had to say about Ashley Ramsey, your Mazda Sales Pro. I assume that you felt aggressive and effective marketing was appropriate for your situation and there was no pressure involved. She is so knowledgeable on her product and such a Mazda advocate that I am sure she made sure you had every question answered and concern addressed to help you make the best possible buying decision for you. She is certainly an advocate of her customers and once she knows what you want, she will move heaven and earth to get if for you. I am so happy you chose Sport Mazda for your new Mazda and thank you so much for the testimonial and 5 Star Rating. I want to welcome you to the Sport Mazda Family of Staff and Mazda Owners. We will be here to provide you the support and service that you deserve throughout your ownership. Our great wish is that you enjoy every single mile you drive in your new Mazda and may each and every one be safe, happy and fun. Your new Mazda is loaded with great features and gives you that FEEL ALIVE sensation every time you get behind the wheel. Remember you will always be welcome at Sport Mazda and we look forward to your future visits where we can show you how much we valued your business. JAY MEALEY, OWNER

Sport Mazda responded

Thank you so much for Trusting us enough to return for your second Mazda at my dealership. I am grateful to Michell Hernandez, your Mazda Sales Pro for providing you a "phenomenal" experience. She is a wonderful person and works so hard on behalf of her customers to make sure all of their wants and needs receive her maximum effort. I just wrote to another customer that Michell, once she know what you want, will move heaven and earth to make sure you get it. It sounds like that you experienced that focused effort to make sure you found the CX-5 you wanted with the non-leather interior. When you get a great Sales Team together, like Luis and Michell, you will get the car you want, at the price you want, and leave happy with your car buying decision. It is what you deserve. I want to welcome you to the Sport Mazda Family of Staff and Mazda Owners. We are here to provide you the service and support you need, when you need it, throughout your lease. The CX-5 is the best selling award-winning Mazda and is loaded with great features that guarantee you the FEEL ALIVE sensation every time you are behind the wheel. It will be our pleasure to see that you and your Mazda receive our best care and you continue to LOVE it. May every mile you drive be safe, happy and fun. Thank you for being our valued customer. JAY MEALEY, OWNER