Sport Mazda

Great sales experience...mediocre customer service. I'm not sure how they've manage to have such great ratings for customer service because the service I just received from Jason and Sammie was subpar. I'm not sure how they've manage to have such great ratings for customer service because the service I just received from Jason and Sammie was subpar. First and foremost I financed my mazda exactly 30 days to this date from Sport Mazda and that was experience was fine. Nothing to brag about but also nothing to bash them about. (shout out to Jorell for assisting us.) However, there was some issues/errors done on their part that has me for lack of a better word pissed off. Long story as short as I can make it, the temp paper tag provided to me by Sports Mazda expires today. I called on 2 or 3 different occasions prior to today to find out what was going on and when I would receive it because I don't want it to expire and I happen to get pulled over blah blah blah. They (Juan) assured me it was being processed and I would have it before it expired and they would even overnight it to me....cool no problem. 2 more weeks goes by and now we're here today and I still have no metal plate and no new paper tag in the meantime. At this point i'm frustrated so I call and ask to speak to a general manager, which happen to be Mr. Jason himself, before I could finish telling him why I was calling (because of course this isn't his department but I wanted him to know how upset I am with the service I've received with regards to this tag) he transfers me to finance...now i'm even more upset but i'm not going to take that out on the next person so I get Sammie in finance sammie pulls up the account and tell me its been delayed at the DMV okay cool but what are yall going to do in the meantime about my temp tag he proceeds to tell me he will mail me another one (because I drove from Tallahassee, FL to Orlando to make this purchase) and before I could ask him if he would overnight that to me he hung the phone up in my face. I'm beyond over sports mazda and I do not want anyone to contact me about this post. The only thing yall can contact me for is about my tag, aside from that don't bother. I will never do business here again and I certainly wont refer anyone to this place. If you choose to purchase a vehicle from them Good luck and hopefully you have a much more smooth process than I did. More

Sport Mazda is Awesome! 100% satisfied with the car buying experience at Sport Mazda, class act! Very smooth transaction from start to finish, no details were overlooked, ve 100% satisfied with the car buying experience at Sport Mazda, class act! Very smooth transaction from start to finish, no details were overlooked, very nice. More

Best Dealer to deal with We leased a new Mazda CX-5. We have leased cars from other dealers in the past. Sport Mazda was the best dealer to deal with from the e-mail informa We leased a new Mazda CX-5. We have leased cars from other dealers in the past. Sport Mazda was the best dealer to deal with from the e-mail information from Juan prior to visiting the show room, Mayeline giving us information on the car and the test drive and lastly Edwin completing the paper work for the lease. It was a pleasure to deal with them all! Thanks Diane & Jerry More

Friendly agents and great service All agents are very friendly and have the desire to help us resolve our concerns or problems in the vehicle. Service is fast and high quality. I only All agents are very friendly and have the desire to help us resolve our concerns or problems in the vehicle. Service is fast and high quality. I only take away one star because I do not see much order in the reception of the vehicles. There should be someone outside coordinating the arrival of each car and then be received by the service agent. More

New car Marilyn Santos was welcoming and wonderful. It was such a helpful experience purchasing our new vehicle. We are very happy and excited for our new car Marilyn Santos was welcoming and wonderful. It was such a helpful experience purchasing our new vehicle. We are very happy and excited for our new car. More

Very friendly service Natalie was very friendly and courteous and kept me informed. She also made a couple of legitimate recommendations. For example, she recommended a n Natalie was very friendly and courteous and kept me informed. She also made a couple of legitimate recommendations. For example, she recommended a new cabin air filter and showed me how nasty the old one was. More

awesome very helpful and rewarding experience. Nick was very knowledgable and went the extra mile to ensure i got the best service. i wish you guys were close very helpful and rewarding experience. Nick was very knowledgable and went the extra mile to ensure i got the best service. i wish you guys were closer to me. i would use you all the time for my service needs More

very friendly Natalie made me feel welcome the moment i stepped through the door and was excited to tell me everything i didn't know about my car; which was a lot!! Natalie made me feel welcome the moment i stepped through the door and was excited to tell me everything i didn't know about my car; which was a lot!! More

Service Experience The service work I received was performed in a timely manner. The work was explained to me and the time to perform the work was well within reason. The service work I received was performed in a timely manner. The work was explained to me and the time to perform the work was well within reason. More

Excellent Service Welcoming and Friendly. Provided info for my service. Provided document for vehicle. Came out to my car and showed me how to use my new apple carplay Welcoming and Friendly. Provided info for my service. Provided document for vehicle. Came out to my car and showed me how to use my new apple carplay upgrade. More