Springfield Hyundai

I got completely ripped off they took my vehicle as a down payment and 45 days later after they sold it said I was denied and needed to return the vehicle but never received my truck back on top of being down payment and 45 days later after they sold it said I was denied and needed to return the vehicle but never received my truck back on top of being charged mileage detailing and the monthly payment More

Horrible service, I took my car in and told them it was the transmission, they wanted to diagnosis it and came up with the wheel speed sensors. A.j the guy I worked with charged me $1015.78 for two wheel s the transmission, they wanted to diagnosis it and came up with the wheel speed sensors. A.j the guy I worked with charged me $1015.78 for two wheel sensors that ha nothing to do with the transmission. Mind you the car was shifting into gears. I picked up my car two different times and and A.j guaranteed me the problem was fixed, neither times was the problem fixed. The third time he decided to tell me its the transmission and the want an additional $2300 for my transmission and made it seem like the money that was spent on the sensors was my fault that they replaced parts that had nothing to do with the issue. I asked for a manager and A.j told me several different times that e was the manager and that there was no one else there over top of him. After I picked up my car because A.j told me he refused my services because he did not like my tone, because by now I am furious that he is trying to rip me off. The wheel speed sensors, two, was no where near a thousand dollars and then he wanted to add the cost of the transmission while telling me that he had to fix the sensors before he could figure out what was wrong with the transmission. He left parts off my car that was not attached when I picked it up as well as left the trash of the workers in my car. So after trying to be scammed out of thousands of dollars, car left nasty inside and out, and treated with No respect I would have to say this has been the worst mechanic shop that I have encountered. A.j should not be at this company representing any longer the way he have no respect for the customers and/or any form of customer service, as well as he is NOT a man of his word, he guaranteed that he was gonna fix the problem, that he did and none of that happened. Having a person like this is bad for business because he sneaky, conniving and lying ways will cost you to lose a lot more business. More

This is my 2nd car I bought from Springfield Hyundai. Both times I worked with Tim from sales and Jack from finance. I never felt rushed or pressures to buy either of my cars just so they could make a sa Both times I worked with Tim from sales and Jack from finance. I never felt rushed or pressures to buy either of my cars just so they could make a sale. This time I really got the deal of a lifetime with my trade and drove home in a beautiful 2018 Elantra SEL. I recommend this dealer for anyone looking for a new or used Hyundai product. Thanks to Tim and Jack for getting it done for me again. As long as they keep treating me the way they do I will keep coming back. More

Dan was phenomenal! He well exceeded our expectations in the car buying process. From test driving to running some numbers, to then actually purchasing, Dan was with us every step of the way. He did everyth the car buying process. From test driving to running some numbers, to then actually purchasing, Dan was with us every step of the way. He did everything we asked, was pleasant to work with, and made sure to answer all of our questions, no matter how stupid. He is extremely patient and willing to do whatever it takes to ensure customer satisfaction. Even after the buying process, he was quick to help us fix a minor problem we had. Dan and the Springfield Hyundai sales team are the reason we will go back in the future to purchase another car. This is our first Hyundai, but it definitely will not be our last, thanks to this group! More

This was one of the best car buying experiences we have ever had. Dealing with Dan (Sales) and Anthony (Sales Manager) was effortless and very pleasant. 10 out of 10 recommend!! If you want someone to list ever had. Dealing with Dan (Sales) and Anthony (Sales Manager) was effortless and very pleasant. 10 out of 10 recommend!! If you want someone to listen to what you need and get you a good deal, go see Dan & Anthony!! More

Anthony is very personable and easy to work with. I am not one of those people who are easily pleased, especially at car dealerships, but Anthony made the entire buying process seamless. He was enjoyable not one of those people who are easily pleased, especially at car dealerships, but Anthony made the entire buying process seamless. He was enjoyable to work with and there was no nonsense involved. When I had to stop back at the dealership to get my inspection stickers (bought the car on a Saturday and service was closed) he recognized me from the weekend and wanted to make sure everything with the car was good. He could've just walked right on by since I already bought the car, but being as he saw me and stopped to check in, it speaks to his pride in making sure that the customer is really happy. A++++ service. More

I broke my fuel door completely my fault however the team here took great care of me thank you Chris Bernicker for splitting the cost! here took great care of me thank you Chris Bernicker for splitting the cost! More

A great place to do business! I am very happy with my purchase! I look forward to being part of the family! what a great dealership! purchase! I look forward to being part of the family! what a great dealership! More

Went into the dealership with a budget in mind and that’s where Keith stepped up. Not only helping my wife and I get the deal we were after, but went above and beyond expectations and stayed AFTER HRS to hel where Keith stepped up. Not only helping my wife and I get the deal we were after, but went above and beyond expectations and stayed AFTER HRS to help finalize the insurance situation. Thank you so much for the help and experience! More

I had a bad, weird and freaky service experience at this location. I left my car for a recall and oil change. I got a call from my service coordinator named Henry. He suggested to get the manufacturing reco location. I left my car for a recall and oil change. I got a call from my service coordinator named Henry. He suggested to get the manufacturing recommended timing belt change, fuel system clean and coolant system flush. It was almost a thousand-dollar service so I discussed details of the charges and accepted the service. When I saw the bill I saw 2 separate $130 before discount for fuel system clean and coolant system flush. I remember Mr. Henry did only mention $130 for the work but did not specify two separate charges. I was upset of the miscommunication/misinformation. So I asked to speak to a manager and Mr. henry said he is the one and handed me his card. Later, while checking the card I saw his name is A. J Henry and position assistant service manager. So realizing he does have a supervisor, I called the location. They transferred to Stacy, (service manager), who did not pick up. I called again and spoke to a guy who introduced himself as Aubrey. I asked him wanted to talk to Mr. Henry’s supervisor. He introduced himself as to be one with director of service position. From the beginning of the conversation, something was not matching up! His was rude in behavior, taking his employees side constantly, laughing sarcastically while I was speaking, continuous disregard of the complaint I had instead trying to justify my experience with out of topic logic, such as the discount I got or how most of the people leave happy of that service center, his unprofessional tone. Overall, his incapability of handling the whole situation made me doubt. I checked my service receipt. The name of the service manager was being Aubrey henry. So…. A.J Henry, Aubrey and Aubrey henry I believed the same guy. I confronted him, instead of answering he became more aggressive and hung up. I believe he was faking to be the manager of himself and spoke to me. Anybody planning to get serviced there, I would suggest try to avoid this A.J Henry. If you do, don’t trust his “Bud! I will take care of you. “Be specific to all the service details and charges. For the management, it started with a bad experience, it was unnecessary however to make it weird and freaky one. When acts like this is taken place at work, by a service manager, of this level “don’t care” attitude to an extent of faking identity, the issue is not that individual, is the whole management. If I believe I was misinformed/uninformed about a service details or had a bad experience, at the very least, I should be able to address my concern to someone apart from the very same guy I received the service with. I should have been speaking with Stacy, the service manager or the location supervisor, when I requested. You lost my trust 100%, I am cancelling the plan I had to upgrade my car with you guys. And of course not visiting that scary service center again. More