Springfield Hyundai

Hard to figure out where to start with this guy, but, I'll go with the following. An organization and its people are a reflection of its leader. When one deals with sales or service staff at Springfield I'll go with the following. An organization and its people are a reflection of its leader. When one deals with sales or service staff at Springfield Hyundai, one has to lower expectations significantly. We've purchased and serviced a car with them. This summer, we (regrettably) referred two neighbors to them who were ready to purchase Hyundais from Springfield, but, ended up purchasing from Fred Beans (they reportedly had a great experience there). Chris condones condescending and arrogant behavior from his staff and it's no wonder because he embodies those characteristics. Another reviewer mentioned "old school arrogance of car sales" and that's exactly what you'll find with Chris Bernicker and his team at Springfield Hyundai. More

I had my best car buying experience ever with Rosa Wells. She made me feel comfortable and a part of her family. I would buy from this dealership again and I have already told several people about my experie She made me feel comfortable and a part of her family. I would buy from this dealership again and I have already told several people about my experience. More

Unprofessional, not trasparent and lack customer service! Old school arrogance of car sales will hopefully be wiped away soon but it seems like it is still thriving here! No transparent and disorganized goin Old school arrogance of car sales will hopefully be wiped away soon but it seems like it is still thriving here! No transparent and disorganized going through the whole process. I would NOT recommend looking to buy here. More

Unprofessional Called in for a part for a 2014 Hyundai Sonata. Girl who answered the phone was very rude and unprofessional. She told me the part would be ordered an Called in for a part for a 2014 Hyundai Sonata. Girl who answered the phone was very rude and unprofessional. She told me the part would be ordered and be there the next day. When I arrived too pick the part up, first I was ignored by the girl while she spoke too a male employee. Then she told me that the part was not in and that it wouldn’t be in for a few days. The attitude of this woman was ridiculous. I will not be coming too this location anymore! More

Inferior supplies; workmanship, and lack of communication Took 2014 Sonata there 5/7/18 to replace under shield. This shield had to be reordered two more times because it arrived damaged. (They should have o Took 2014 Sonata there 5/7/18 to replace under shield. This shield had to be reordered two more times because it arrived damaged. (They should have opened it when it arrived and I wouldn't had to make needless trips). 2/6/19 car there for service plus new wiper blades. 9/17/19 AJ told me I needed wiper blades; I reminded him I had them replaced 2/6/19. He told me Hyundais wipers weren't that good and I could get them at Pep boys for around $60.00. He did replace them free. 4/17/2020 Car in for oil change and brake fluid flush. 5/4/2020 took car in thought sun roof was leaking. ( I put sealant around sunroof) Was told by Mike of service manager's office there was $130 diagnostic test, He did not tell me previously when we talked.) $110 to unclog drains. When tech finished my daughter and I checked sunroof there was sealant on car and windows plus a rip on rubber around front of sunroof. Plus inside roof of car around sunroof was dirty. Technican did not say anything about this to us just left the car waiting for us. Asked Stacy and Mike to look at it.Mike stated his tech. wouldn't do a job like that. 5/82020 After general manager Chris Bernicker not returning my calls, we went to the dealership, showed Chris the car and he stated it would be very expensive, to replace the sunroof as you just could not replace the rubber around it. He told us he had a very excellent detail man, Manny and he was working by himself, but he, Chris would call me the following week to bring the car in. Again Chris DID NOT call me. That Thursday 5/16/2020 we went to the dealership again and Chris said again that he was short handed and very busy. I told him he could have had the courtesy to call me. He promised me he would call me that Monday to bring the car in, and he finally did. I told him there was a nail in my tire and if he could have a plug put in it, also that the brakes felt low. Chris said sometimes this occurs when a brake fluid flush is done.. He said he would have the tech check it out. Manny couldn't get to the car until the next day. The detail was good, the glue/sealant was off. Manny said he glued the rip in the sun roof and then put electrical tape around the front of the sunroof. He made it clear that he was a detail man and not a sun roof tech. AJ service manager checked my battery, showed me serpentine belt needed to be replaced and that I needed brakes. What?? I just had a brake fluid flush on 4/17/20. I'm sure they had to pump the brakes or something to test them. Because of their neglect, I could have been in a terrible accident. I don't play with my health and safety. The damaged tire could not be salvaged. I don't know what it is, I began coming to Springfield Hyundai because of a bad experience with technicians in another Hyundai dealership. I'm the type of person that if I've wronged someone I will correct that wrong if possible. Although I won't be taking my car to Springfield Hyundai anymore, I think Mr. Bernicker means well. He is overwhelmed. He's the general manager, the president and CEO. He needs someone whom he trusts to carry some of the load; he can't do it all by himself; that's why he's always in meetings with his staff and neglecting the needs of his customers. I had my previous car of another make for 18 years and never had a problem with the dealership or the technicians. I have contacted the Better Business Bureau regarding this matter as I would like the sunroof replaced or a metal shield welded over it so water can't get in. More

Have yet to receive a call back from Mr. Bernicker. I continue to get the run around from Springfield Hyundai. Almost 5 months in trying to reach the general manager! Total disregard for customer servi continue to get the run around from Springfield Hyundai. Almost 5 months in trying to reach the general manager! Total disregard for customer service! More

Purchasing a new vehicle Chris Bernicker & Tim Pastuszek were a great help throughout the buying process and thoroughly explained all available purchasing options. Absolutely Chris Bernicker & Tim Pastuszek were a great help throughout the buying process and thoroughly explained all available purchasing options. Absolutely the easiest car buy experience I've ever been a part of. The new Palisade is fantastic and everything I hoped for and more. Great dealership and a great vehicle. More

He was a great help. I was very nervous changing the car over from lease to sales.?He made it seem almost effortless. Thank you for doing such a wonderful job. I will be back. over from lease to sales.?He made it seem almost effortless. Thank you for doing such a wonderful job. I will be back. More

I just bought my 6th Sonatta!! Curtis has been my salesman for every one!! You can not get any better!! He is on top of everything!! He always is so busy but he always makes time for us all!! Love Cu salesman for every one!! You can not get any better!! He is on top of everything!! He always is so busy but he always makes time for us all!! Love Curtis !! I highly recommend him and this dealership !! Thank you for making my leases very easy !! I lov my 2020 Sonnata!! Thank you Curtis xxx ooo More

Great Place To Buy A Hyundai The overall buying experience at Springfield Hyundai very pleasurable. Salesperson Dan Sloss was very friendly and had extensive knowledge about all t The overall buying experience at Springfield Hyundai very pleasurable. Salesperson Dan Sloss was very friendly and had extensive knowledge about all the features of the 2020 Palisade. Dan did not pressure me to buy the Palisade, but made the deal so attractive I had to make a purchase/lease. All of the employees from the sales manager, finance manager, service manager and cashier are some of the most pleasant and friendly people I have ever experienced in purchasing a vehicle. These employees are an asset to Springfield Hyundai. More