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122 Reviews of Springfield Hyundai - Service Center
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June 30, 2019
Service department offers little actual service From the time I brought my car in for service until I picked it up 23 days later, I was treated as if no one cared about, or addressed my questions a From the time I brought my car in for service until I picked it up 23 days later, I was treated as if no one cared about, or addressed my questions and issues. Here are the highlights: Being told that I would need to rent a car from somewhere else at my own expense for this warranty issue on my one year old car. After a long debate, it was agreed that they would provide a loaner car that they previously told me they did not have available for me. I was told I had to pay $400. For the car rental. Then I was told that it could be months before my car was repaired and there were 15 people ahead of me. When I called service to check in after a week, I was greeted with an attitude and told that I don’t need to call them. That THEY would call me when the car was finished. At day 23 I called again and was told the same thing. At that point I called Corporate Hyundai to see if I could get some answers as I was loosing confidence that my car would ever be fixed. I filed a complaint, and only after filing the complaint, I was called by service to come pick up my vehicle that day, or I would be charged further on the rental car. When I inquired as to why the car was fixed over night when yesterday they said they had no idea when it would be fixed due to parts not coming in, I was simply told the part came in. The attitude lacked respect or consideration. I repeatedly tried to get in touch with the manager Stacey, but never was able to speak w her and was told she does not take customer calls. 1 month later, I was called and told I owed a balance on the rental car I was told would be no charge to me. I did receive a refund of $400. That is paid, but now they were charging me do the 2 days before they could diagnose my undrivable car. One call from Stacey after corporate was called a second time about charging me for the rental. Her message on my voicemail was simply that the charges had been credited. When I tried to call her back I was told she was not available. No apologies No accountability No compassion for what the car owner might be dealing with This was a warranty issue that made the car undrivable. There is no customer service at this location I won’t be back. More
by m3mary
Helpful December 04, 2018
Inoperable brakes lights, Hyundai Sonata On the 29th of November I brought two new brake light harnesses from Hyundai of Springfield Pa, as soon as I installed them I was seeing the same prob On the 29th of November I brought two new brake light harnesses from Hyundai of Springfield Pa, as soon as I installed them I was seeing the same problem, intermitting brakes, Monday the 3rd I took the harnesses back and explained what was happening, The counter man Geary was skeptical of my story so he called mike Davis the service manager, the first thing MrDavis said was what would you like to do because I’m not going to keep replacing harnesses, first, I couldn’t believe that was the first thing Davis said to me, I told MrDavis what I told Geary, the same thing is happening with my brake lights these must be defective, I’m also a state inspection technician and after looking at service bulletins and trouble shooting the brake lights and talking with other technicians, it seems the only course of correction are the harnesses, I told MrDavis I paid for to new brake harnesses, and these don’t work, I also told Davis since my problem accrued I’ve been noticing lots of Hyundai Sonata with the brake lights inoperable, Davis said it’s not true, I told David I’m a customer and there is tons of bulletins and service reports of unhappy customers with brake light issues with Hyundai Sonata he said that wasn’t true either, after going back and forth with MrDavis over my new brake harnesses I brought from Hyundai of Springfield that didn’t work out of the box on my day off, Davis finally told Geary to order them and then looked at me and said , “that’s it”, as if I wasn’t going to receive any more help and walked away, MrDavis was very unprofessional, rude, and impatient with me, I feel that Mike Davis was very disrespectful for this issue to be on going for Hyundai customers, I do not wish to do business with this company anymore More
by Christian
Employees Worked With
October 26, 2018
Everett is top notch Everett has always been knowledgeable, courteous and friendly. He is willing to work with me to get my car serviced and recommending needed items ba Everett has always been knowledgeable, courteous and friendly. He is willing to work with me to get my car serviced and recommending needed items based on my driving. I highly recommend Everett. More
by Bob
Employees Worked With
Everett Hogge
September 06, 2018
Excellent service department Staff was helpful and efficient! Tried to get same work done at a Hyundai service department closer to my home and they told me it would take at least Staff was helpful and efficient! Tried to get same work done at a Hyundai service department closer to my home and they told me it would take at least a week because they didn’t have the right equipment in their store. Springfield Hyundai completed the work for me in less than an hour! So worth the trip!! More
by She’s driving!
May 29, 2018
Oil change Took my car for oil change. Guy never put my undercover back on and now they want to charge me for a new one. Never again will i go back. Took my car for oil change. Guy never put my undercover back on and now they want to charge me for a new one. Never again will i go back. More
by Tizzylish
Employees Worked With
Aj
April 22, 2018
Ripoff! Brought my Azera in for a recall repair. Was told that I also needed wheel alignment, coolant system flush, fuel injector clean, and power steering f Brought my Azera in for a recall repair. Was told that I also needed wheel alignment, coolant system flush, fuel injector clean, and power steering flush. Trusted their assessment and performed all the services recommended. However, when I returned home and checked my service record, I found that I already had the coolant and fuel injection services performed less than a year ago at a different Hyundai dealership. Unlikely they are bad after ~6000 miles. What a rip-off! Never going back there again! More
by CarGuy
Employees Worked With
March 02, 2018
Excellent Service Krista Cherry was my service adviser for my recent 2015 Genesis Service visit. We modified the service from the originally scheduled plan and her comm Krista Cherry was my service adviser for my recent 2015 Genesis Service visit. We modified the service from the originally scheduled plan and her communication was excellent - clear, concise and saved me a future visit. The rest of the Springfield service team was prompt and friendly. More
by TNT
Employees Worked With
Krista Cherry
February 13, 2018
WORST SERVICE DEPARTMENT - DO NOT GO My car was in the group of cars with an engine recall. Unfortunately the engine basically blew up the one day as I was headed to ski in the Pocono My car was in the group of cars with an engine recall. Unfortunately the engine basically blew up the one day as I was headed to ski in the Pocono Mountains. I used my Hyundai Care to get free towing (which I thought was great) had my car's engine replaced in Allentown since it was the furthest they would tow my car back to my house. A week later I found that my coolant was constantly low and needing to be refilled (2 times in one week), WHICH NEVER HAPPENED BEFORE MY ENGINE WAS REPLACED. I took my car to my normal dealership (Springfield Hyundai) and AJ, their service department manager, told me they wouldn't even look at the engine without charging me $120. And if they found something that was the fault of the Allentown dealership they would charge me, and I would have to fight with the Allentown dealership to get my money back. SUCH A RIP OFF WHEN THE ENGINE PROBLEMS ARE A KNOWN PROBLEM. DO NOT GO DO NOT GO!!!! I have been going to this Hyundai for service SINCE I BOUGHT THE CAR (now at 60k miles), and they still treated me like this. Guess the thousands of dollars in business means nothing to them. EDIT: just so everyone knows reading this.. I called the Allentown Hyundai and explained my problem with Springfield Hyundai. Allentown Hyundai said they were surprised another dealership would ever treat a customer this badly and would happily check on the problem for me free of charge, (offered to change my oil and windshield wiper fluid for free while they were at it.) JUST GOES TO SHOW HOW BAD SPRINGFIELD HYUNDAI IS! More
by AngryConsumer
Employees Worked With
AJ (service manager not even listed on their site)
October 21, 2017
Dirty deals Purchasedo 2 lemons from this dealership. Do yourself a favor stay away, because once you purchase a car you're stuck. Going to my friends at Fox ne Purchasedo 2 lemons from this dealership. Do yourself a favor stay away, because once you purchase a car you're stuck. Going to my friends at Fox news More
by Dirty Deals
June 28, 2017
Best Service Adviser and Best Service Department Everet Hogge, Service Adviser, has always been courteous and attentive. He identifies my need and take care of it with the positive attitude. I had se Everet Hogge, Service Adviser, has always been courteous and attentive. He identifies my need and take care of it with the positive attitude. I had service experiences with other Advisers such as AJ, Mike, and Kristina in the past years. They are all kind, efficient, and caring professionals. I an recommend Springfield Hyundai Service Department to anyone without any reservation. More
by A. Lee
Employees Worked With
Other Employees :
Stacey Miller, Service Manager, Everett Hogge
