St Charles Nissan

Mitch was awesome to work with. He was timely and answered any questions I had. They have a great storefront and everyone was welcoming and friendly. I would definitely recommend Mitch and the team answered any questions I had. They have a great storefront and everyone was welcoming and friendly. I would definitely recommend Mitch and the team at ST Charles Nissan. Sid "The Finance Guy" was also friendly and explained everything in detail. Great team More

Great Experience! We had a whole team helping us through this process and did a lot of it over the phone and by text! David Low and Rick Cooper were so helpful and rea We had a whole team helping us through this process and did a lot of it over the phone and by text! David Low and Rick Cooper were so helpful and really worked with us to make our deal one we are very happy with! We met with Pam Mangosing Friday night and our experience went smoothly. The employees were true to their word and kept their deal with us. We finalized our paperwork with Brandon Sell, who kept us laughing and did a great job of helping us finalize our deal. We thank everyone for making this painless! More

Michael Wells and Anthony Henry was great to work with and I’m super excited about having my new 2020 Rogue. Thank You again to your team! and I’m super excited about having my new 2020 Rogue. Thank You again to your team! More

David Adams was accommodating and resourceful, got us the car we wanted even when it wasn’t in their lot. Quick pace and responsive thru the process. car we wanted even when it wasn’t in their lot. Quick pace and responsive thru the process. More

My Nissan sales Rep Mike Cooper, by far exceeded my expectations. I gave him of a list of things I wanted in a new Nissan Frontier, He searched and found exactly what I was asking for and more. Even ad expectations. I gave him of a list of things I wanted in a new Nissan Frontier, He searched and found exactly what I was asking for and more. Even added things I wanted and personally watched over my truck until those add-ons were completed, until truck was delivered. More

2020 Rogue purchase Bob Dees & Mike ( sales associate ) made our buying experience easy & quick. Their expertise and no - nonsense approach made this sometimes unpleasan Bob Dees & Mike ( sales associate ) made our buying experience easy & quick. Their expertise and no - nonsense approach made this sometimes unpleasant experience into a great experience!! My son purchased an Altima in Jan 2020 & we were smart to come back to St. Charles Nissan. Again, thanks to Bob & Mike!! More

Great experience with knowledgeable staff and quick response to issues. David Adams was outstanding as our sales rep and we are very satisfied customers with expectations for additional sales. response to issues. David Adams was outstanding as our sales rep and we are very satisfied customers with expectations for additional sales. More

made a recent trip to this dealership last week and meet with Bob who was my salesman. I had interest in trading my Hyuandi Elantra in for a crew cab Frontier as I have used the St Charles Automotive networ with Bob who was my salesman. I had interest in trading my Hyuandi Elantra in for a crew cab Frontier as I have used the St Charles Automotive network before for my last purchase. Once I test drove my second truck, my wife and I agreed on this being the one we wanted. I then filled out a credit app before Bob and I talked any numbers. Bob then went back to finance, and we began an hour long back and forth negotiation with finance and arrived at the agreed on amount for the monthly payment. Bob then had me sign a document agreeing to our agreement, and took it back to finance. He then told me to hang out while they prepared the documents and pulled the truck around to get cleaned up. Bob even brought me back my key to the Elantra to start getting my stuff out to put in the truck. About 15 minutes later, Bob came back to have me sign the credit report form stating my credit score when I noticed that it had someone elses name and credit score and information on there. I looked at it and said Bob this is not me. He said oh opps and got up and went back to finance and got my form. He then said to me well this deal is not gonna work then. He said that they would have to rework the deal because the financing through Nissan would not work. Bob then went back to finance and about 20 minutes later said that he would have to keep working on it and give me a call later. I asked Bob how does something like this happen that you offer me a truck and we negotiated a payment and terms, I signed what we agreed upon and you even gave me the keys to my car and tell me to start unloading it just to say opps it will not work after wasting hours of my time. I choose to spend my day off looking for a new truck at your dealership because of past experiences but I want you to think about this situation and tell me how this would make you feel as a customer ? How do you not pull my credit and negotiate a payment based on reality with numbers and then bring me a credit score sheet with someone elses information to sign on it then freak out when I say thats not me and then say oh we will have to rework this deal then when I was literally waiting to get called back to finance to sign paperwork and removing items from my car. This was beyond a disapointing experience. I loved the Frontier and it is sad that this situation happened as he stated that he can offer me more for my car trade in and extra off in a few months If I wanted to try again but why would I want to try again after that experience ? Quality wise I would still love that truck from you guys but after this I do not think that there will be a next time for me in the future since this occurred this way. Goodbye from a previous loyal customer. More

Great Experience Our sales person Pam Mangosing was awesome. She not only gave us a competitive price but she was quick to respond to questions and delivered the vehi Our sales person Pam Mangosing was awesome. She not only gave us a competitive price but she was quick to respond to questions and delivered the vehicle to us and picked up our trade in! Call and ask for Pam if you are purchasing a new vehicle More

Sales Experience with Paul Hinton Paul worked very hard in helping find my perfect Nissan. This is my fourth Nissan lease and I have enjoyed all of them. Paul listened to what I want Paul worked very hard in helping find my perfect Nissan. This is my fourth Nissan lease and I have enjoyed all of them. Paul listened to what I wanted and also offered some new suggestions while in the process. I drove away with my new Sentra. Every step was helpful and now I have the car of my dreams. Thank you Paul. More