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Subaru Superstore

Chandler, AZ

4.9
2,526 Reviews
Subaru Superstore is Arizona's #1 Volume Subaru dealership and one of the highest ranked in Sales and Service customer satisfaction by Subaru of America. As a local family owned and operated business, we take tremendous pride in serving the East Valley community... after all, we have done so for over 35 years. I welcome you to experience what we have to offer and experience the outstanding amenities we offer...such as no charge Subaru Courtesy Service Loaner vehicles. We value our clients, ensure you are treated with the utmost respect before, during and after the sale and look forward to serving you for many years to come. Thank you. Richard Cvijanovich Owner - Subaru Superstore 480-268-2413 (Direct) richardc@shopsubaru.com
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1050 S Gilbert Rd

Chandler, AZ

85286

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Showing 2,526 reviews

January 21, 2022

This is our 5th time working with Darby. He is always super informative and goes above and beyond to make sure we are taken care of. More

by Matt Martinez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Darby
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2022

Worst dealership I have dealt with. Had 9 check engine lights on my 2nd WRX and dragging feet to fix. Gave me xxxxty lowball offer on trying to trade in and go to STI after such a poor experience. Went fr More

by rabidsquirel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure it was a few years ago.
Jan 19, 2022 -

Subaru Superstore responded

We are sorry to hear of your less satisfactory experience with our store and service department. We take great pride in the quality of customer service we offer our customers. In our system we are only able to pull up a 2011 WRX in which recent dealer service history is appearing however not at our store/facility. We would like to look into this matter further for you if given the opportunity to best address your concerns. Please give us a call directly - Service Director - Justin Fletcher - 480-268-2470

January 11, 2022

It has been over a decade since I last had to go through the new care buying experience, and that was not fun. This time, we were lucky enough to find ourselves at Subaru Superstore of Chandler and even mor More

by JJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Darby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cushing
January 09, 2022

The last time I purchased a new car was in 2009, so quite a few things have changed...! I was pretty sure I wanted to go with Subaru, though Tom was very helpful in narrowing it down to my dream of an Outbac More

by Kmf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Darby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin, Gary Cushing
January 06, 2022

Matched the price i was given from another store for my vehicle, and the rate i was quoted from a different credit union. The staff here are all professional, nice, and helpful. More

by Justin.kabaci94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Dicino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Darby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cushing
January 03, 2022

David Griffin (Griz) is the best. He led me through the entire process of special ordering a 2022 Subaru Forester Wilderness Edition. In every step of the way he was friendly and professional. I am very More

by L. Bernard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David "Griz" Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Zack
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2021

The buying experience for my spose and I was great and comfortable. Imad Sinno was thoughtful when it came to our needs in a vehicle. More

by kimnino09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Imad Sinno
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2021

This is our dealership. We just traded in our 2015 Subaru we purchased from them for a new 2022 Subaru! We definitely feel well taken care of. From start to finish, they definitely did everything po More

by lindadon1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Morrision Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Bollman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Bilyes
December 21, 2021

I spent the week researching vehicles and the one we purchased stuck out above all others being very well priced compared to the other dealerships. Dave was responsive to requested information and was n More

by d.geise
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
David "Griz" Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2021

I brought my car to this location to have a routine check up as I was going on a road trip and wanted to make sure everything was in order. Angela gave me a clean bill of health and a signed copy that everyt More

by amandacline412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Daily
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hari Felipe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kares
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Moreno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brock Bourne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bergstrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Mattix, AJ Lembke, Todd Rebhan
Dec 20, 2021 -

Subaru Superstore responded

Ms. Cline - First I want to thank you for taking the time to leave us a comprehensive review of your experience with our establishment. We have reviewed all your visits this summer in great detail, from evacuating and recharging the Freon from your HVAC unit during a recall appointment. During your second visit regarding your AC, our technicians found a leak and the replacement of the O-Rings between the values which was covered under the Extended Warranty of your vehicle. During your third visit our Service Director witnessed the issues you had brought to our staff's attention regarding your AC unit again making an unpleasant noise and blowing warm air. After evaluation we determined that there is a leak and performed all suitable services to ensure your satisfaction and correction of the issue at no additional charge. All parts utilized were Subaru parts and listed on the repair order you've received copies of, after each appointment. Each visit a loaner was provided to you, during a shortage of available vehicles. We understand you were/are busy and we tried our best to accommodate your schedule. We also would like to note that you never spoke with Angela Mattix, we believe you are confusing her with Anne-Marie Luther who waited o you during two of your visits to our store. We would also like to note that you purchase your vehicle at a different retailer and your first service visit was 10/26/20 at 50,059 miles. I am sorry we were not able to meet your expectations.

Dec 20, 2021 -

amandacline412 responded

One visit to another Subaru - fixed, no problems. Not even an issue at the next Subaru... Moving forward.

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