Subaru Superstore of Surprise

I am so glad that I found Subaru Superstore. I had already gone to Camelback and had an awful experience, was not able to get the car I want, and they were going to charge me $4000 in dealer fee I had already gone to Camelback and had an awful experience, was not able to get the car I want, and they were going to charge me $4000 in dealer fees. Dave Castillo was a breath of fresh air. He is so helpful, kind, and communicative. He gave me frequent updates as my car was on its way from Japan. I am so happy with my car, the price, and the service. Thank you! More

Everyone was great. Place was very clean and people looked like they were happy working there. Place was very clean and people looked like they were happy working there. More

Tyler and everyone at the dealership were very easy to work with and I love my new WRX. Will be back for my wife’s car. work with and I love my new WRX. Will be back for my wife’s car. More

Everything was great. Dealership was clean. Travis really helped us with getting our car. We love our Subaru Outback. Dealership was clean. Travis really helped us with getting our car. We love our Subaru Outback. More

I will only ever deal with Subaru Superstore of either Chandler or Surprise. Because neither had the new vehicle I needed, I reached out to several other Subaru dealers. One dealer had huge markups and Chandler or Surprise. Because neither had the new vehicle I needed, I reached out to several other Subaru dealers. One dealer had huge markups and dealer installed items which were mandatory even though I did not want them and large deposits were required to “hold” a vehicle. Another dealer had a mix-up as to whether or not a used car was certified which ended up pitting one salesperson against another. Throughout the process of trying to find a new car, David Castillo kept in touch with me. And when a customer cancelled an order, he immediately let me know. There was never any pressure, the full price was disclosed and the markups were very few and inexpensive. He was always there to answer my questions and return phone calls. The two Superstores worked in tandem cooperating with each other, each trying to help me the customer find what I wanted. And as I learned from visiting other types of car dealers, huge markups and dealer add-ons for both new and used cars are the norm rather than the exception. So Subaru Superstore truly does stand out as an excellent place to buy a car. More

Very friendly and easy to work with. They also don’t play games when it comes to working on a deal. They also don’t play games when it comes to working on a deal. More

Kyler is a very knowledgeable salesman who takes the time to answer all of your questions. He is a genuine person who is very patient. He is not a high pressure salesperson. I definitely felt comfortable dea to answer all of your questions. He is a genuine person who is very patient. He is not a high pressure salesperson. I definitely felt comfortable dealing with him. I hate buying cars, but I would buy another one from him. More

It has been a privilege to work with Surprise Subaru, and especially Kyler. We have just completed our 2nd vehicle purchase from this dealer and this experience was just as pleasant as our first. While our f especially Kyler. We have just completed our 2nd vehicle purchase from this dealer and this experience was just as pleasant as our first. While our first buying experience was great, this second one was a result of the continuing great experience(s) from the service team. Purchasing a vehicle with this dealer made me deal like they were there to help me make the best decisions for our best interests. Of the various warranties offered, some of them I was interested in, others I wasn’t - that was fine with them. I’m glad that I can help support this local business. More

We had a wonderful experience at the Superstore in Surprise. Kyler was super attentive prior to our visit and equally as thorough and kind in person. We drove from Sedona (RT 5 hours), but would do it Surprise. Kyler was super attentive prior to our visit and equally as thorough and kind in person. We drove from Sedona (RT 5 hours), but would do it again for the customer service received from everyone! Thanks again:) More

Chris was incredibly prompt and efficient. Within minutes we had a phone call and same day we had a new car in our driveway. George was great with the lending process and was thorough and frie Within minutes we had a phone call and same day we had a new car in our driveway. George was great with the lending process and was thorough and friendly even though we had our financing lined up and made sure we were good to go either way. No pressure no gimmick all around, straight to the point. More