Subaru of Gwinnett

Very frustrating experience. Made an appointment for an oil change & tire rotation . 2 hours later I find my car sitting in the bay , washed . No one let me know it was ready . Made an appointment for an oil change & tire rotation . 2 hours later I find my car sitting in the bay , washed . No one let me know it was ready . I was told the 12 point inspection was complete…. no oil change or tire rotation. More

If I could leave no stars I would. I moved to Gwinnett recently and came in for a simple oil change and was told I needed two major repairs totaling over $4k and was shown photos of th I moved to Gwinnett recently and came in for a simple oil change and was told I needed two major repairs totaling over $4k and was shown photos of the "broken" parts on my car. I went home and the next day attempted to schedule an appointment for the work to be done but could not get anyone to help me. They insisted I had to talk with a specific person but that person would not call me back to schedule. After 4 days I called Subaru of Decatur and they got me in same day. They did a full inspection and discovered the "broken" parts were completely fine and compared the photos from the previous inspection and found that they were not even of my vehicle. Subaru Gwinnett is absolutely scamming people. If you need a new Subaru or work done make the slightly longer drive down to Strivers Subaru in Decatur. They have taken great care of us and our car since we bought it and even though it's a further drive now we will absolutely be making because it's worth it. More

Thank you for being so courteous and professional I’m grateful to have you The best! grateful to have you The best! More

My experience at the dealership was quick and easy. Everyone was so friendly, the service was impeccable and it makes me look forward to bringing my vehicle back here each time it needs to be serviced. Everyone was so friendly, the service was impeccable and it makes me look forward to bringing my vehicle back here each time it needs to be serviced. Would recommend to any of my friends and family! More

Three hours for an oil change. I was told I don’t need an appointment and it would take about an hour. Expensive Seems like there will be a lot of cross selling. I was told I don’t need an appointment and it would take about an hour. Expensive Seems like there will be a lot of cross selling. More

Everyone at the dealership was pleasant and helpful and created a low stress car buying experience. created a low stress car buying experience. More

My experience with Richard and Subaru of Gwinnett was outstanding. They were very knowledgeable and helpful. outstanding. They were very knowledgeable and helpful. More

The waiting area and the entire building is fantastic. I could not believe my eyes when I entered and the service advisor walked me to the waiting area. You have just jumped ahead of the competition. I could not believe my eyes when I entered and the service advisor walked me to the waiting area. You have just jumped ahead of the competition. More

Our salesperson was very knowledgeable of the vehicle we were interested in purchasing and management went above and beyond to help us with the price. were interested in purchasing and management went above and beyond to help us with the price. More

Outstanding customer service from a very helpful representative. The facility is outstanding, clean and very comfortable. One item that needs attention. The mechanic's assessment of the vehicle p representative. The facility is outstanding, clean and very comfortable. One item that needs attention. The mechanic's assessment of the vehicle problem being the transmission was inaccurate, resulting in failure to repair the issue despite my initial suggestion about the source of the problem being a bad wheel bearing. Upon my return to Virginia, a local dealer properly identified the bad rear wheel bearing and repaired the problem. The nice outcome is I received a new transmission under warranty. More