Subaru of Gwinnett

Could not have had better customer service! Emma Miranda went way above and beyond for us! I told her what I was looking for, in order of importance and she worked with her manager to get me th Emma Miranda went way above and beyond for us! I told her what I was looking for, in order of importance and she worked with her manager to get me the exact car I wanted. Excellent communication through the entire process. So pleased with our experience!! We were able to get preapproved so experience with Jason was also tremendous. Clear, polite, well informed communication throughout! 3 hours from start to finish, including test drive!! More

Wonderful experience when we purchased our new Outback. The sales representative was very informative and knowledgeable also the finance and insurance young lady that helped us. We are so far very happy The sales representative was very informative and knowledgeable also the finance and insurance young lady that helped us. We are so far very happy with our new car. More

All of our dealings with Subaru of Gwinnett have been very professional, honest and friendly from Sales, Finance and Service. very professional, honest and friendly from Sales, Finance and Service. More

The dealership was very friendly, very clean and someone came out to help us immediately. came out to help us immediately. More

It has been a very pleasant experience to date. Caleb was an outstanding salesman to deal with although he is not listed in your "pick list" Have met Lance Willhite only through correspondence. Caleb was an outstanding salesman to deal with although he is not listed in your "pick list" Have met Lance Willhite only through correspondence. More

Jason did an excellent job of representing your company. Polite and well informed in dealing with us. Polite and well informed in dealing with us. More

BEST car buying experience ever! !! Everyone was great. Matthew and Susan are AWESOME! I would highly recommend and I love my Subaru! !! Everyone was great. Matthew and Susan are AWESOME! I would highly recommend and I love my Subaru! More

Failure to disclose a pre-existing material defect/misrepresentation despite a “AS-IS”sale. I purchased a used vehicle for my mom who lives in Florida back in August 2025. After I delivered th defect/misrepresentation despite a “AS-IS”sale. I purchased a used vehicle for my mom who lives in Florida back in August 2025. After I delivered the vehicle to my mom she was complaining about the car cutting off when stopped at light or backing up. I kept telling her it was a user issue not the car. My siblings visited my mom in November and notified me the car was cutting off every time they went somewhere. I had the car towed to a dealer 35miles from my mom home. After they did the diagnostics test, I was told that the car has a big oil leak from the rear crankshaft. The cost to repair would run about $3600 but was given a break of $3210.00 to fix. I have been reaching out to Jennifer by phone which they say she is not there and by certified mails with no response. I know the car was As-Is but they knew of an issue when they checked the car out and sold it to me anyway at $10,000 so now the car cost me almost $14,000 with repair and certified mails to Jennifer and Mr. Bishop who is supposedly the registered agent. I was asking for half to cover the repair but no kind of response from either. I will keep attempting. More

I had a positive experience at the dealership working with my salesperson Preston, along with others. with my salesperson Preston, along with others. More

It started out great, but when it was time to buy, it was one thing after another in unexpected inconveniences and misportrayed information from the sales rep. There were several times when we asked question one thing after another in unexpected inconveniences and misportrayed information from the sales rep. There were several times when we asked questions (like a reflector getting fixed before driving away after purchase, windshield crack being fixed, title being mailed later and didn’t receive an answer multiple times, then were told it could be taken care of before we drove off, only to find out in the 11th hour that we’d have to come back 3 separate times to resolve each issue. The windshield guy ended up coming out to the house to fix, but we still made 3 trips back to the dealer to get things fixed and finalize the title. The sales rep didn’t seem to understand how off putting that was and didn’t really take ownership of the problem. Deflected, offered proof to of things we weren’t even concerned about, but never really tried to make it right. It felt like she made the sale and didn’t really care what happened after that bc she got her commission. Said that wasn’t her goal, but didn’t do anything to demonstrate otherwise. More