Subaru of Jacksonville

First oil change Staff was friendly, informative and everything was done on time. The waiting area was clean and comfortable. I went over to buy touch up paint. I was Staff was friendly, informative and everything was done on time. The waiting area was clean and comfortable. I went over to buy touch up paint. I was shown how to use and how and when to apply. More

Always great and friendly service I always have a pleasant visit when I take my car in for service. They are always willing and patient to answer and explain to me any questions and co I always have a pleasant visit when I take my car in for service. They are always willing and patient to answer and explain to me any questions and concerns, let me know what is going on with my car, and do a great job at what they do. I’ve been coming here for years and always love seeing and being welcomed by familiar faces, like Russell. I always know I am taken care of here. Max was my service advisor today and he was friendly and did a great job. Thank you!! More

Good work Satisfied with work done today. Serviceman took us to car when it was finished and a complimentary car wash was offered upon completion. Waiting area Satisfied with work done today. Serviceman took us to car when it was finished and a complimentary car wash was offered upon completion. Waiting area was comfortable. More

Greatest Buying Experience First Subaru. Best dealership. Car buying the way it should be. Genuine, sincere customer service. Juan Hernandez made the buying experience exce First Subaru. Best dealership. Car buying the way it should be. Genuine, sincere customer service. Juan Hernandez made the buying experience exceptional. From the initial call to inquire about the vehicle we were looking for and beyond bringing our new car home he continues to show positive support. He has truly made us feel like we're part of the Subaru family. AJ is wonderful to deal with as well, he helped make the paperwork "super fast " and friendly. Happy 100th to Grandpa!! Don't buy anywhere else! More

Service Had to bring my 2019 Outback in for the initial service and Gabe and Max were awesome. Prompt, polite and made the experience great. Definitely would Had to bring my 2019 Outback in for the initial service and Gabe and Max were awesome. Prompt, polite and made the experience great. Definitely would recommend. More

2019 Crosstrek Excellent salesman, John Pitts, was patient and knowledgeable. He helped me purchase a new car after 14 years. Great staff overall and would highly r Excellent salesman, John Pitts, was patient and knowledgeable. He helped me purchase a new car after 14 years. Great staff overall and would highly recommend this dealer! More

Very pleasant experience Great experience - none of the hassle I was used to with other dealers. Pricing was very clear. Sabino Martinez is a very professional, knowledgeable Great experience - none of the hassle I was used to with other dealers. Pricing was very clear. Sabino Martinez is a very professional, knowledgeable and helpful sales person. I had originally intended to shop an other dealers after visiting this one, but everything lined up perfectly so I drove a Forester home. No pressure, just friendly service. More

Great Service! Gabriel was a pleasure to work with! My 2019 Ascent just needed routine work (oil change, tire rotations, etc) but he made it super easy. :) This is Gabriel was a pleasure to work with! My 2019 Ascent just needed routine work (oil change, tire rotations, etc) but he made it super easy. :) This is my first Subaru - but our family's 2nd (our 22 year old daughter bought a Crosstrek last year and then we bought my Ascent a few months later). This dealership is great - from Sales to Service! More

90k Service Kevin did a great job as service manager. Did a great job explaining optional but highly recommended upcoming service issues. Very clean waiting r Kevin did a great job as service manager. Did a great job explaining optional but highly recommended upcoming service issues. Very clean waiting room. Serviced on time promised More

2019 Subaru Forester Pretty much had my mind set to buy a Forester before visiting the lot. John Pitts was my salesman and he made me immediately comfortable by not coming Pretty much had my mind set to buy a Forester before visiting the lot. John Pitts was my salesman and he made me immediately comfortable by not coming on strong. He answered my questions and gave me good info about the Forester. He was not pushy and when I decided to leave without test driving or take any more action that day, there was no attitude. When I went back the next weekend to test drive, I decided to buy. The process went smoothly and what I like was just dealing with John. No second or third person showing up trying to talk me in to buying at a price that was beyond what I wanted to pay. I made a counter offer which was accepted and then I was pretty much out of the door. Kudos to the man, don't remember his name, that did the paper work. When I turned down all the extra offers he did not get an attitude and remained very friendly. The entire buying experience was outstanding. The only sad part was leaving my 5 year old Honda CR-V behind. I'm sure though that my travels in my new Forester will be just as great or better as in the Honda. More