Subaru of Jacksonville

Great customer service all around Awesome, team work all around. Everyone had a hand in on the deal. It was great experience, like the once had back in 04 when I bought my first subaru Awesome, team work all around. Everyone had a hand in on the deal. It was great experience, like the once had back in 04 when I bought my first subaru. More

Most Excellent Arrived un-announced and was received as though I had an appointment...Waytt entered all the information and subsequently reviewed the entire services Arrived un-announced and was received as though I had an appointment...Waytt entered all the information and subsequently reviewed the entire services requested and confirmed...Expressed a time of approximately 90 minutes...About an hour later, the car was serviced (Including a car wash)...The last step was to review all items serviced which was quite simple...Lastly, Two words...Most Excellent. More

They most helpful and knowledgeable Subaru guy around I called over half a dozen subaru parts shops around the country with a technical question about a specific part for my Forester. All of the shops I I called over half a dozen subaru parts shops around the country with a technical question about a specific part for my Forester. All of the shops I spoke to sounded like they didn't care to help, were too busy, didn't know how to check for me, required me to email, etc...until I called Subaru of Jacksonville and spoke to Chris Schaer! Chris took his time and listened to my question, figured out a way to check for an answer for me, found me the correct part for my car, and was very patient with me in the process. I ordered the part from them in FL even though I am out in CA all because of how helpful Chris and his team were. Helpfulness goes a long way and the folks at Subaru of Jacksonville are all very nice and so helpful. Thank you so much! Darrin More

Second Suburu The 2019 Forester is much improved over our 2016, which we loved 😜 The cabin so much quieter and the finishes are great. The options allowed us to ge The 2019 Forester is much improved over our 2016, which we loved 😜 The cabin so much quieter and the finishes are great. The options allowed us to get EVERYTHING we wanted plus some we had never even thought of (but glad Suburu did) Our service has ALWAYS been terrific and we have not met a single person, from the owner to the porter that have been anything but FANTABLOUS 🤗 Our salesmen, Danny Kane was VERY knowledgeable and helpful and was not PUSHY, We felt very comfortable working with him. Thank you Danny 🤗 And Jerry, can’t say enough great thing about him. If you are considering a new car, SHOP SUBURU SOON 🥰 More

Great buying experience Ryan was very knowledgeable in the product and was very easy to talk with. We were welcomed professionally and at no time were we pressured about a pu Ryan was very knowledgeable in the product and was very easy to talk with. We were welcomed professionally and at no time were we pressured about a purchase. More

Easy first Time! I needed a spare key for my 2010 Forester and called the dealer on Friday and they were able to order a key and have it cut for me for Monday pickup. I needed a spare key for my 2010 Forester and called the dealer on Friday and they were able to order a key and have it cut for me for Monday pickup. When I got there the key was ready and I left to go start the car with the new key. It fit the ignition but would not start the car. I went back inside and the parts guy told me I would need to have it programed for $35 at the service dept. I asked if I needed an appointment and he said no, just go see one of the guys at the service desk. That's where I met Steven, he got the code for my car and went out and programed it himself. He apologized for the inconvenience and thanked me for my visit to Subaru of Jacksonville and told me there would be no charge. I was out of there in 10 minutes, but more importantly I know where I will go when I need service for my Subaru. More

No pressure transaction overall good experience Salesman Sean Lee I have spoke with in the past looking at other vehicles over the past nine months. Finally found one I liked, text messaged Sean, ha Salesman Sean Lee I have spoke with in the past looking at other vehicles over the past nine months. Finally found one I liked, text messaged Sean, had numbers ahead of time and pretty much only thing stopping the sale would have been me not liking the vehicle, got to dealership, inspected vehicle and out the door within a couple hours. Would by again from Sean in a minute. Sean nice dealing with you on this sale, Thanks for the pleasant experience even though we all know buying another vehicle is a big decision. Thank you! More

Simple and easy out of town purchase! Mark was very patient with my myriad of questions via phone and email since I was an out of town buyer! He was quick with an acceptable price and kep Mark was very patient with my myriad of questions via phone and email since I was an out of town buyer! He was quick with an acceptable price and kept me posted on the arrival date of the vehicle. In fact, others also contacted me to find out my schedule for pick up. When I finally arrived from Tallahassee, my Forester was ready and waiting- thanks! More

Timely Resolution to a Dangerous Problem When I would attempt to shut off the engine on my 2016 Legacy, not all the time, but often the ignition would not completely shut off and the key woul When I would attempt to shut off the engine on my 2016 Legacy, not all the time, but often the ignition would not completely shut off and the key would not come out. I needed to restart again and again to finally remove the key from the ignition. The very helpful and courteous personnel at Subaru of Jacksonville service department examined my Legacy and within two hours, replaced the necessary part to resolve this dangerous problem. I came back to the dealership for my vehicle and it had been vacuumed and washed. Just a great experience. More

Pleased with my experience at Subaru I have never been so happy with a sales rep at a car dealership. Nando really cares about his customers, and he makes them feel important and valued. I have never been so happy with a sales rep at a car dealership. Nando really cares about his customers, and he makes them feel important and valued. I would recommend him and Subaru to everyone I know. More