Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Subaru of Jacksonville
Jacksonville, FL
9,396 Reviews
About Subaru of Jacksonville - a Jacksonville, Florida New & Used Subaru Dealership
Subaru of Jacksonville is a family owned and run business that was opened in August 2000 by current owner, R. Phil Porter, in order to serve the people of Jacksonville and surrounding communities including Orange Park, Middleburg and St Augustine. It's said that you can't build a reputation on what you intend to do, but rather through your actions. As our reputation for fairness, quality and customer attention grew, so did our customer base; expanding to Gainesville, Daytona Beach, Orlando, Tallahassee and points beyond.
We Only Do Subaru - And We Are Passionate About It
Subaru of Jacksonville is Florida's #1 Subaru-only Dealership. We only do Subarus and we know what it takes to make you happy. With over 200 years of combined experience with Subarus, rest assured that you are buying and servicing from experts who love the brand like no other.
More Value - Better Selection - Better Peace of Mind
Subaru of Jacksonville is proud to serve our Florida customers with quality Subaru vehicles. Our huge selection of New Subarus in Jacksonville means we have what you are looking for. In the event the Subaru you want just sold, we'll find another one for you - guaranteed! Our huge volume drives prices down, and we won't knowingly be undersold! Two years of free maintenance on all new Subarus adds value and makes our low prices even sweeter.
You can buy a quality used car at Subaru of Jacksonville with the peace of mind knowing that our prices are always below market and that we provide the best used car warranty in the Jacksonville/Orange Park area.
Our Subaru Service Dept is second to none in the country. Amongst our staff we currently employ the ONLY two Master Subaru Certified Technicians in the Jacksonville/Orange Park area.
We live in the community, work in the community and support our community through sponsorships, volunteerism and community events.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 AM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 AM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 9,396 reviews
February 10, 2018
Amazing Customer Service! The team here is top notch! They worked listened to what I was looking for and didn't push or pressure me once. The purchasing process was quick and p The team here is top notch! They worked listened to what I was looking for and didn't push or pressure me once. The purchasing process was quick and painless. I had some mine scratches on the back bumper that I discovered after purchase and they worked to fix it without hesitation. More
by Michael Moyer
February 08, 2018
Efficient & pleasant I'm accustomed to making a service appointment, waiting 15 minutes for them to start work, having the task take an hour longer than anticipated and be I'm accustomed to making a service appointment, waiting 15 minutes for them to start work, having the task take an hour longer than anticipated and being hit with an unexpected expense for a repair I didn't know I needed. None of that happened at Subaru! First of all, no appointment was needed and I was triaged within 2 minutes of my arrival. The staff was pleasant and welcoming, the task took less time than quoted, the waiting area was comfortable and quiet and they fixed a ding I had asked for a repair quote on at no charge. As much as I love my Subaru, I think I like the service better! More
by eileen
Employees Worked With
February 08, 2018
Smooth, Easy, and Efficient This was my first time buying my very own car and I could not have asked for a better experience. The staff were extremely helpful and they were strai This was my first time buying my very own car and I could not have asked for a better experience. The staff were extremely helpful and they were straight forward with me. They talked me through the whole process and were always available to answer any questions that I had. If I were to buy another car I would come straight back here and request for the same sales representative. More
by Claire Brown
Employees Worked With
February 07, 2018
No Wasted Time The sales staff was helpful but not pushy, well informed and sensitive to the customers needs. Time to complete transaction less than 3 hours. Car was The sales staff was helpful but not pushy, well informed and sensitive to the customers needs. Time to complete transaction less than 3 hours. Car was ready at the end. More
by jimmyjet
February 07, 2018
Tire replacement On our vacation trip to Vero Beach we hit road debris and experienced a tire blowout at 65MPH while driving south on Route 95 just north of Jacksonvi On our vacation trip to Vero Beach we hit road debris and experienced a tire blowout at 65MPH while driving south on Route 95 just north of Jacksonville. I put on the donut spare tire then checked the Legacy Navigation system for the closest Subaru dealership. We arrived at your dealership a little before 11AM on a Thursday. I was still a little shaken up over our accident while explaining to Kevin what had happened. He was polite, professional, and very patient with me which I greatly appreciated. Although we had no appointment, Kevin was able to work us into his schedule and had us back on the road in a little over 90 minutes with an exact replacement tire and a complimentary car wash. Excellent service and an exceptional employee. Thank you Kevin and Subaru of Jacksonville for being there for us. More
by Rick
Employees Worked With
Kevin McCarthy
February 07, 2018
Excellent Service - Happy Customer We really appreciate the great customer service experience we had with Sabino Martinez. He was knowledgeable and courteous. I'm grateful for his pat We really appreciate the great customer service experience we had with Sabino Martinez. He was knowledgeable and courteous. I'm grateful for his patience and clear explanations as he addressed our questions even days later after the sale was complete. Setting up the vehicle Bluetooth for us was a very nice (and unexpected) touch - we didn't receive such service during a recent purchase of a vehicle at another dealership. Quite honestly, it was the best car buying experience I've ever had at a dealership. More
by happy customer, cheryl
Employees Worked With
February 07, 2018
Sales - Sabino Martinez We really appreciate the great customer service experience we had with Sabino Martinez. He was knowledgeable and courteous. I'm grateful for his pat We really appreciate the great customer service experience we had with Sabino Martinez. He was knowledgeable and courteous. I'm grateful for his patience and clear explanations as he addressed our questions even days later after the sale was complete. Setting up the vehicle Bluetooth was a very nice (and unexpected) touch - we didn't receive such service during a recent purchase of vehicle at another dealership. Quite honestly, it was the best car buying experience I've every had at a dealership. More
by cheryl - happy customer
Employees Worked With
February 06, 2018
Excellent experience This was our first Subaru purchase and we were very pleased with the entire experience. Nando DiPasquale was our sales person. He did everything poss This was our first Subaru purchase and we were very pleased with the entire experience. Nando DiPasquale was our sales person. He did everything possible to make us comfortable with the vehicle and went the extra mile to aid us in the vehicle selection. I would highly recommend him to my friends who are considering a vehicle purchase. Everyone else we dealt with at the dealerships made you feel welcome and made the vehicle purchase go as smoothly as possible. Great group to deal with More
by Shelia B
Employees Worked With
Nando DiPasquale
February 06, 2018
Very pleasent and respectful as well as efficient and thoro. Everyone was very respectful, thorough, honest and delightful. I have not been able to buy a car since my divorce and was treated like a queen. They Everyone was very respectful, thorough, honest and delightful. I have not been able to buy a car since my divorce and was treated like a queen. They not only made the experience amazing but celebrated my huge accomplishment with my purchase. Will be back for my next car for sure. More
by kirkland, B 1313
February 05, 2018
Great car buying experience This was our first time dealing with Subaru and were very pleased with the entire experience. Steven Barba was our sales person and kept us in the lo This was our first time dealing with Subaru and were very pleased with the entire experience. Steven Barba was our sales person and kept us in the loop of status updates as we awaited the delivery of our 2018 Outback. There was no pressure on sales and Steven was very knowledgeable of all the car features and specs. Would highly recommend Steven and this dealership. More
by Amy & Tim
