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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,074 Reviews

2,074 Reviews of Subaru of Jacksonville - Service Center

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June 05, 2021

Arrived at 0730, immediately greeted. Explained A/C stopped working 2 days ago. Mike, said we got this. Excellent work. Will return again & again Thanks. More

by Kovansickle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2021

Subaru of Jacksonville has treated me honestly and fairly over the years since the purchase of my Forester. It is a pleasure doing business with them. More

by thandtw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2021

Thank you but if clean the car is Much better.Michael Thank you but if clean the car is Much better. Michael did a professional job . I appreciate his time . Thank you for the service. Best More

by Victor siva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Berry
June 03, 2021

We always appreciate the timely and professional service at this dealership. Not only do we purchase our Subaru’s here, but always return for regular maintenance. More

by lily5hi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

Service takes too long even when you make an appointment. And when my car was “ready”. The Check Engine Light was still on. I don’t plan to buy another Subaru if this is the only dealership option available More

by divotee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Subaru of Jacksonville responded

We are very sorry about your check engine light still being on and the wait time you experienced. We'd like to figure out what happened and address the problems. Our Service Manager, Craig Landry, would love to speak with you to get more details and also apologize directly to you. Please call him at 904-416-1920. Or, respond to this message with the best way to reach you. Thank you.

June 03, 2021

Service staff is welcoming even if busy. They are efficient, informative and make me feel valued for my business. The space is clean and attractive. More

by Outoftowner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

This dealership provides excellent Service. I found them to be courteous, organized and surprisingly quick. We have bought 2 Subarus this year and are very pleased with the cars and the customer service. More

by Kate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Munro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2021

The people there are helpful and friendly. Had a recall on my forester . Called and got me in the same day and also when I got there added oil change and tire rotation. More

by margaret.kerrigan
Recommend Dealer
Yes
Employees Worked With
Gabriel Mulkey
June 02, 2021

The person that provided the consultation and services was fantastic. I originally came without an appointment for rapid service for an oil change. I was greeted and they took the car for service immediat More

by altrapp
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
June 02, 2021

Good and helpful people. Highly professional, very friendly. Efficient experts who really made my day, made proper advices, explained everything and simplified my decision making. More

by Kapraz55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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