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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,086 Reviews

2,086 Reviews of Subaru of Jacksonville - Service Center

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November 22, 2023

They offer excellent and fast service. The staff are friendly and knowledgeable. Always a wonderful experience. More

by Violet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Zawacki
Nov 22, 2023 -

Subaru of Jacksonville responded

Thank you for the great review Violet! We love having you as part of our SOJAX family!

November 21, 2023

Responsive to customer needs. Customer service folks are very helpful. Service is costly compared to non dealership mechanics but you get a lot for what you paying. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Summer Pisano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Subaru of Jacksonville responded

Steve, thank you for your review and feedback! We appreciate you being part of our SOJAX family and trusting us with your Subaru!

November 20, 2023

I was very pleased with the service These guys are great Thankfully for there service More

by Cricket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mini Juarez-Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa Chavez
Nov 21, 2023 -

Subaru of Jacksonville responded

Thanks for the awesome review and for being part of our SOJAX family!

November 17, 2023

The service department goes above and beyond for me every time. They are helpful, kind and male sure I have a safe, good running vehicle. I am so grateful for my service advisor Danny and the team at Jackson More

by dmarja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Subaru of Jacksonville responded

Thank you so much for the great review. We are so happy you have had such a great experience with our service department. Thanks for being part of our SOJAX family!

November 17, 2023

While I was disappointed my forester had a significant problem while not even at 30k miles, service at Subaru of Jacksonville scheduled me quickly and took care of it in the time promised. Great communic More

by kerriannjax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mini Juarez-Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Subaru of Jacksonville responded

Thank you for the great review! We are so happy we were able to get you back on the road quickly. Thanks for being part of our SOJAX family!

November 16, 2023

Excellent customer service! I stopped by with a tire light warning that did not resolve after trying to fill the tires myself. Service had just closed, but Juan from the sales d More

by tracyprn
Recommend Dealer
Yes
Employees Worked With
Juan Hernandez
Nov 17, 2023 -

Subaru of Jacksonville responded

Juan is awesome and we are glad you experienced that! Thank you for the kind review!

October 26, 2023

From purchase to service, Subaru of Jacksonville has been the best experience I've had in my vehicle owning life. Bruce, you were right- I love this SUV!! Bruce made my purchase experience not feel like a sa More

by SubaWHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ovidio Cirtina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Subaru of Jacksonville responded

SubaYOU! Thank you for the great review about our teams! We love having you as part of our SOJAX family!

October 23, 2023

Southside Subaru is outstanding in every aspect, from the sale to service it’s always a pleasant and thorough experience. Thanks Mike for taking care of our Ascent’s service this weekend 🙏🏻 More

by gotaguyjax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Subaru of Jacksonville responded

We appreciate you trusting us with your Subaru! Thank you for being part of our SOJAX family!

October 23, 2023

Almost concierge service for their customers! They are very friendly & professional in looking after all your concerns about your vehicle! More

by Corrine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Voight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Subaru of Jacksonville responded

We're so glad you loved your experience with our service team, Corrine! Thank you for being part of our SOJAX family!

October 22, 2023

Mike took great care of the service, and helped me more than he needed to when am unrelated problem popped up the next day More

by Ben.tlh.fl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Subaru of Jacksonville responded

We're so glad we were able to help you! Thank you for the great review and for being part of our SOJAX family!

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