Subaru of Kennesaw - Service Center

Service Department I always get great service at Subaru of Kennesaw and Jennifer Cope and Miranda Searl. The waiting room and free WiFi is a plus along with refreshments I always get great service at Subaru of Kennesaw and Jennifer Cope and Miranda Searl. The waiting room and free WiFi is a plus along with refreshments. I never finish my coffee before my car is ready which is a great thing. I really appreciate being able to schedule my service appointments online and receive reminders on my calendar. Thanks Subaru of Kennesaw!! More

Staff was courteous and considerate I made an appointment, and brought my car in. The staff was ready to work on my vehicle and they had it ready when they said they would. The dealers I made an appointment, and brought my car in. The staff was ready to work on my vehicle and they had it ready when they said they would. The dealership has done a good job of keeping a record of the work done on my vehicle and when it was done. Overall, I am pleased with the service department of this dealership. Only one small complaint. For oil changes I had become accustomed to making an appointment. Then I was told that this was no longer necessary; just bring the car in. Fortunately, my wife had me call before coming; it was good thing she did. Now appointments are required. More

Subaru Service I've been having my Subaru Outback serviced for years and every time Lucy is exceptional in helping me with any service issues. It's always a pleasure I've been having my Subaru Outback serviced for years and every time Lucy is exceptional in helping me with any service issues. It's always a pleasure to see a familiar face over the years, when most dealerships cycle their employees in and out. More

Good service department. will continue to service my car there and recommend this dealership to others as well. they are quick, efficient, friendly and easy to do business wi will continue to service my car there and recommend this dealership to others as well. they are quick, efficient, friendly and easy to do business with. More

No complaints I have had to deal with other Subaru dealership and have had awful experiences. It normally ends up with me back at Kennesaw Subaru where they will ma I have had to deal with other Subaru dealership and have had awful experiences. It normally ends up with me back at Kennesaw Subaru where they will make it right. More

Dealership ... okay, service .. not happy .. car .. bad So I have a 2016 Outback, my 3rd Outback, previous 2 I put cumulatively 1 million miles on. Current car has 70000 miles .... and it drinks oil and coo So I have a 2016 Outback, my 3rd Outback, previous 2 I put cumulatively 1 million miles on. Current car has 70000 miles .... and it drinks oil and coolant an alarming rate. Last 4 oil changes (interval is 6000 miles) 5000 miles in the low oil warning goes off and the oil is either barely on the dipstick or not at all. About 3 months and maybe 15000 miles I added 3/4 of a gallon of coolant. The car has been to Subaru of Kennesaw for a few things, 2 weeks ago it was for the loss of oil (not the 1st time). I was told to bring the car back in 1200 miles to observe oil consumption. Unfortunately I drive a LOT and quite often out of state. I brought the car back 1 1/2 weeks and 2200 miles later. Oil was 1.2 way between full and add line, coolant reservoir was EMPTY and coolant was not visible to the top row of fins in the radiator. A couple of days later I was contacted and told the oil consumption was "NORMAL" and the loss of coolant was "EVAPORATION". I was told that Subaru allows the loss of 32 ounces every 3000 miles. That is 2 quarts of 5 every oil change and this is considered by Subaru to be NORMAL. It was noted on my paperwork when I picked the car up that the loss of coolant was because it has not been being topped off at regular oil changes....... LAST OIL CHANGE WAS 2 WEEKS PREVIOUS AT THAT DEALERSHIP !!!!!!! I will never buy another Subaru Oh and check out the videos on YouTube by others ..search Subaru Oil Consumption More

First Service on 2017 Forrester Great, speedy service. Service Department were courteous and did a great job. My first visit was a great experience as a new owner of Subaru. Great, speedy service. Service Department were courteous and did a great job. My first visit was a great experience as a new owner of Subaru. More

Excellent Service; Excellent Employees I have purchased two cars from this dealership from excellent salespeople and a painless experience for both financing and service. This dealership co I have purchased two cars from this dealership from excellent salespeople and a painless experience for both financing and service. This dealership completes services quickly and professionally because they specialize in Subaru service. All of the oil changes, tire rotations, and even an alignment have gone painlessly with relatively short waiting times. I definitely recommend Subaru of Kennesaw if you are in the market for a new Subaru. More

Trying to make an appointment to get the 115k maintance done I called last week to make an appointment to get my 115k service which includes the timing belt etc. not a cheap service . A service advisor called m I called last week to make an appointment to get my 115k service which includes the timing belt etc. not a cheap service . A service advisor called me back last week to confirm my appt. for 12/12:30. I tried to call him back again to confirm and no return call. I call today and now they have my appt. set at 2:00. It's a good thing I called a 2 hour difference is a big deal to me. I've tried calling and no answer. This is the second Subaru I've bought and may be the last because the service is terrible. It's sad when they send your email to get your car service and you tried and you can't even accomplish the task . They must not need customers. More

Airbag installation Wayne at the Kennesaw dealership was wonderful. All the employees we have some in contact with are polite, smile, and want to be helpful. The small Wayne at the Kennesaw dealership was wonderful. All the employees we have some in contact with are polite, smile, and want to be helpful. The small breakdown seems to happen with the front desk and updates with the service department. More