Jen Cope

Gosh. I do want to keep this succinct to be helpful for prospective buyers. For that reason, not ALL issues will be addressed. ***USED BUYERS BEWARE***. If I do want to keep this succinct to be helpful for prospective buyers. For that reason, not ALL issues will be addressed. ***USED BUYERS BEWARE***. If buying ANYTHING from this dealership other than a Subaru, their service department does not have the tech nor do they take it to the respective specialized dealership for even a basic multi-point inspection. While reviewing photos, I saw the 2016 Cayenne I purchased had a damaged headlight. I was told by my salesperson who happened to be the ONLY person in the building with integrity that'd it'd be fixed before sold. After a 4 hour computer glitch had me sitting (traveled from NC to GA to pick up the car) I headed to the hotel. The car was sold with 17 miles of gas, the oil with 28 days of life, a skipped service,TWO non-working headlights (probably not legal and a $12,000 replacement cost), an exhaust failure (due to the broken gas cap - another state inspection fail), and 3 tire valve stem caps missing. Sound organized, thorough, and professional? The service team tried to hide the damage.The service manager had an email reply to me that included something sent to him on accident by another agent I spoke with. The rep. chastised me behind my back for being concerned about the issues and said "that's what the warranty is for". That same rep. over the phone after confirming with him that they do not often take foreign cars on trade-in (Porsche, Audi, etc.) remarked how his tech's do not possess on-site the technology to review these vehicles. When asked if they take them locally to a dealer with the tools to do the review, he stated they didn't. I asked, being apparently more versed in Porsche's than they were... how would they know if anything was wrong with the car? He didn't have an answer. When speaking with the service manager on how they can get away with selling used vehicles without inspections, he stated I could return the vehicle as had they known about all the issues, they'd have "auctioned the vehicle for parts". LOL. I almost had no words (and I already spent $6k at my local Porsche replacing a pair of bad brakes and other safety/compliance items missed by Subaru of Kennesaw). If they HAD inspected the car, they'd have "gone a completely different route with it". I was contributed $2500 to put towards the $12k light replacement. Yay. I even have in writing from the service manager that the repairs will be covered/paid by the dealership. I'd win in small claims court against the fraudulent transaction and conduct. But I do NOT have the time for the dramatics of that. I would love to force them to spend $ on lawyers. I can def. afford to pay for a bit of karmic justice. Maybe in the fall. The entire transaction, from the finance gentleman making multiple document errors and not listening to the amounts I requested be put down, to the utter laziness and low integrity of the entire service department should make ALL buyers weary. More

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Such a great experience...!! Our salesman Colin was awesome, taking his time to explain the operation of our new Subaru to my wife. It was nice to meet the Store Mgr & the finance mgr was low pressure awesome, taking his time to explain the operation of our new Subaru to my wife. It was nice to meet the Store Mgr & the finance mgr was low pressure and seemed to care about our needs.. More

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Service Department I always get great service at Subaru of Kennesaw and Jennifer Cope and Miranda Searl. The waiting room and free WiFi is a plus along with refreshments I always get great service at Subaru of Kennesaw and Jennifer Cope and Miranda Searl. The waiting room and free WiFi is a plus along with refreshments. I never finish my coffee before my car is ready which is a great thing. I really appreciate being able to schedule my service appointments online and receive reminders on my calendar. Thanks Subaru of Kennesaw!! More

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oil change/tire rotation Stopped by on a recent trip into Kennesaw to get service on my outback. The service personnel got my vehicle in and out very quickly and even gave m Stopped by on a recent trip into Kennesaw to get service on my outback. The service personnel got my vehicle in and out very quickly and even gave my vehicle a great bath! More

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Best possible experience This was an incredible experience. 'Met my price and needs. Made everything easy and straightforward. No games. They didn't push me into anything and This was an incredible experience. 'Met my price and needs. Made everything easy and straightforward. No games. They didn't push me into anything and went out of their way to educate me on their product and options. Great family atmosphere. Made me feel good about my purchase. More

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