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Suburban Ford of Waterford
Waterford, MI
1,120 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,120 reviews
December 14, 2022
Laurie made our buying experience amazingly easy. I honestly can not say enough about how painless the process was. She did what she said she would do, at the time she said she would do it. Thank y I honestly can not say enough about how painless the process was. She did what she said she would do, at the time she said she would do it. Thank you for your honesty and transparency. We're looking forward to working with you again soon! More
by Woods
Employees Worked With
Helpful December 12, 2022
This has to be the worse ford service department I’ve ever been to. I can’t even get a live person on the phone and they’ve had my car about 3x longer that they told me it would be. I will NEVER be using ever been to. I can’t even get a live person on the phone and they’ve had my car about 3x longer that they told me it would be. I will NEVER be using this dealership again. Do yourself a favor and go to ANY other Ford dealership in the area. More
by G
December 12, 2022
Lou was very easy to work with and very efficient. I walked in after noon, test drove a certified pre-owned vehicle with a great price, traded in my current vehicle and was back on the road by 4pm the I walked in after noon, test drove a certified pre-owned vehicle with a great price, traded in my current vehicle and was back on the road by 4pm the same day. They even gave me more for my trade than other dealers offered. More
by gitsgreg
Employees Worked With
December 12, 2022
Easy to work with professional and comfortable to work with. Deal went very well. Thank You with. Deal went very well. Thank You More
by Steve
November 23, 2022
Laurie is the greatest to deal with at Suburban. She’s so personable and outgoing that it makes even just the looking process exciting. I came up with the saying “Laurie doesn’t make a sale for the She’s so personable and outgoing that it makes even just the looking process exciting. I came up with the saying “Laurie doesn’t make a sale for the money, she makes a sale for a life long friend and customer”. She works tirelessly and is determined to help you find exactly what you want and never gives up. But, the best part is that she treats every customer like they’re her only customer. If you truly want the best buying experience Laurie is your go to at Suburban Ford of Waterford. 10/10 recommend, you won’t be disappointed. More
by Matty620
Employees Worked With
Other Employees :
Danielle Fuller, David Deckard, Roger Raak, Brooke Faught
November 19, 2022
Took my van in for an oil change and gave them four days to complete, went to pick it up on Friday and nothing had been done. Needless to say I'm terribly disappointed with this visit and probably won't be to complete, went to pick it up on Friday and nothing had been done. Needless to say I'm terribly disappointed with this visit and probably won't be back. More
by dquick5107
Employees Worked With
November 07, 2022
This dealership has the MOST highest regard for customer satisfaction Thank you Laurie Moses Danielle And Luke for making my long grueling wait for my MAVERICK more pleasurable satisfaction Thank you Laurie Moses Danielle And Luke for making my long grueling wait for my MAVERICK more pleasurable More
by hpboy1
October 25, 2022
In grave need of service techs and personal who can perform oil changes. Plenty of service advisors but not enough of actual workers. perform oil changes. Plenty of service advisors but not enough of actual workers. More
by kenvanilla
Employees Worked With
October 19, 2022
Suburban Ford in Waterford finance guy added a premium warrenty and key fab warrenty on our car loan without our permission. After we denied all the sales pitches. They stalled our loan with the bank for warrenty and key fab warrenty on our car loan without our permission. After we denied all the sales pitches. They stalled our loan with the bank for 2 months and asked my wife to resign her paperwork. That's where he added the warrenty for a larger commission bonus. They use the paperless contracts that you sign with your finger on there glass desk. This was her first purchase from a dealership in 30 years and a nightmare. We are still waiting for Suburban Ford to remove the $5,865.00 off our loan. There only response was sorry and that we will have to refinance with our credit union. Our entire loan should be rewritten from the fraud.. They refused.. xxx More
by Waroquiers
October 13, 2022
Like most Motorhome owners, I know trying to find a Ford Dealer that could handle getting a Motorhome in their service bays is tough, Suburban Ford did it. My first time dealing with Suburban Ford and Curti Dealer that could handle getting a Motorhome in their service bays is tough, Suburban Ford did it. My first time dealing with Suburban Ford and Curtis, what a refreshing experience. Curtis understood the frustration I was going through trying to get my new 2021 Winnebago repaired. Curtis took the keys and I left it in his hands. (smart move at my end) A few hours later Curtis called and explained the problems, the corrections and whats needed to be done. The next day I picked up my Motorhome and it was perfect. I want to thank Curtis for his personal touch and would highly recommend him to anyone. More
by icgrsg
Employees Worked With
