Sullivan Cadillac

If I could if no stars I would so I’m only giving it to one star but really it doesn’t even deserve that. The service department is nothing but a rip off. The hourly wage rate is $240 an hour. I had a ther one star but really it doesn’t even deserve that. The service department is nothing but a rip off. The hourly wage rate is $240 an hour. I had a thermostat installed in the car and they told me it’s a five hour job at $240. You do the math. It took them less than three hours to do the thermostat and they charge me $1054 for labor they didn’t even wear a gun or a mask. All the service manager kept telling me was unfortunately that’s the price unfortunately that’s the price. All they do is look in a book and say hey labor time two hours, three hours, four hours, etc. and they charge you accordingly at $240 an hour. I have two Cadillacs I was gonna give one to my granddaughter and buy myself a brand new one. Unfortunately now they can stick it. I’m not buying another car from them and will never take my car there for service. More

Felt like it was bait and switch. Price was too high for a non certified car. Price was too high for a non certified car. More

We paid approximately $5K for service and are not satisfied with the results of the truck. satisfied with the results of the truck. More

I purchased my wife a new 2025 Cadillac XT6 from Sullivan Cadillac and had an excellent experience! I purchased this vehicle entirely over the phone without ever seeing the vehicle in person, something I hav Cadillac and had an excellent experience! I purchased this vehicle entirely over the phone without ever seeing the vehicle in person, something I have never done! They made the process very comfortable and then delivered the car in person to my place of business! The car was exactly as described and my wife was ecstatic! I highly recommend Sullivan Cadillac for your Cadillac purchase! More

Jessica was great very good service followed up on questions and very timely love Sullivan dealerships questions and very timely love Sullivan dealerships More

I am in shock over the price of service, but am so happy they take such good care of me. they take such good care of me. More

They honored cash assistance for my vehicle which only had 31000 miles and 6 months out of warranty had 31000 miles and 6 months out of warranty More

John is service was professional and informative. He kept us updated on the progress of our repair and guided us as to the steps that needed to be taken to get my extended warranty to cover the cost He kept us updated on the progress of our repair and guided us as to the steps that needed to be taken to get my extended warranty to cover the cost. He was extremely pleasant and easy to work with. More

Bob Vitrano was a pleasure to work with. He knew the product and had a great sense of humor as we bantered back and forth. He went over the features of the new car and set up the app on the He knew the product and had a great sense of humor as we bantered back and forth. He went over the features of the new car and set up the app on the phone. It was not like other dealerships in the past being pressured. More

Stefania was helpful in answering all my questions. .came to the car and gave me a crash course on stering wheel controls. It was very helpful and appreciated. .came to the car and gave me a crash course on stering wheel controls. It was very helpful and appreciated. More