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Summit Toyota of Akron

Akron, OH

4.8
1,175 Reviews
Thanks for visiting Summit Toyota of Akron (Formerly Montrose Toyota), the newest Toyota dealer in Akron, Ohio. We have a large selection of New Toyota cars, trucks, minivans, and SUVs as well as Certified Pre Owned Used vehicles for sale. Customer satisfaction is our top priority and we strive to provide the best service to everyone visiting our dealership. Whether you need auto financing, scheduled maintenance, or genuine Toyota parts we are here to help with all your automotive needs. Take a moment and browse through our inventory to find a new or pre owned vehicle that you like. Once you’ve found a vehicle call us at 330-572-4380 to arrange a test drive at a convenient time that fits your schedule. We’ll be glad to have your vehicle available to drive if we know you’re coming. Summit Toyota of Akron is located at 1501 Vernon Odom Boulevard Akron, OH 44320. We are centrally located and easy to find no matter which direction you’re driving from. Come in today and discover the benefits of driving a new Toyota. We look forward to serving you and hope to see you soon.
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1535 Vernon Odom Blvd

Akron, OH

44320

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Showing 1,175 reviews

July 12, 2018

Best in the area. The service department is absolutely a major reason to use Summit Toyota for your automobile's care and trouble-free performance. Nothing high pressu More

by David M S
Customer Service
Recommend Dealer
Yes
Employees Worked With
Andrew Smolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2018

Dan Schrier Made our Visit a Pleasant Experience This is the first time i ever leased or bought a car that i did Not feel angry or exhausted. Everthing I was told about my lease came true. Dan Schr More

by Gail714
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Schrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2018

Fair and fun experience Dan was very helpful, courteous, and patient as he answered many questions and took me on several test drives. He was attentive to detail, sensitive t More

by Marina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Schrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2018

Troubles after 4 days of owning the car Although any review I have posted has been returned with backlash of untruths by the dealership I still intend to voice my horrible experience. I boug More

by bjmiller01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Pyle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tj, Steven
Jul 18, 2018 -

Summit Toyota of Akron responded

, As stated to you before, the vehicle was inspected. The transmission was operating without any indication of an issue when you took delivery. The vehicle was sold as-is because we do not warranty vehicles with over 100,000 miles on them. This is because of the increased likelihood of something breaking that was not detectable during our inspection. As for the suspension repair, we take pride in the money that we put into our vehicles, there is no realistic reason to withhold this information. Afterall, it was repaired. We took the vehicle off your hands in the manor you requested. We did this to help you and paid you $291.50 more than you requested. You also stated in your agreement with us that if we did what you asked you would not only be completely satisfied, you would change any review you posted to a great rating. I guess that wasn't true. We sell quality vehicles, we give (at no charge) a lifetime powertrain on all vehicles with 90k or less miles and 9 years old or newer. THAT is standing behind your product. Unfortunately you purchased a higher mileage vehicle. We told you it was sold as-is when you purchased it and you were okay with it then.There are many things that do not show warning signs before failing on a vehicle. Very much like a lightbulb in your fridge, the light bulb works every time you open the fridge until one day you open it and it's out, without warning. I know it is very simple compared to a transmission but the the analogy works and applies. As for meeting you, there was no offer of half way. We offered to come all the way and you declined. Nothing we have stated has been untrue, we do not operate dishonestly. You purchased a vehicle with that had over 100k miles on it, with that comes risk, again that is why we sold it to you as-is.

Jul 29, 2018 -

bjmiller01 responded

The GM of this dealership does not tell the truth despite what he has posted. 1st he said I declined the offer to "meet me half way" now its that they offered to drive the entire 2+ hours to come and get the car. I also did not EVER agree to being completely satisfied and not posting any negative reviews. I agreed to remove my facebook post on the dealership fb page. They were also to have the check for me when I returned the car and did not, it was also omitted from the agreement they wanted me to sign making them not responsible for anything futher. I had to ask for it to be corrected and the check would be mailed that week. I had to again reach out to TJ 2 weeks later as I had not received the check and was told that there was a delay in the title and that was why I had not received a check yet. Our agreement had no stipulation as to waiting for the title. Also not sure how the car is re-listed for almost $2,000 more than it was when I purchased it, OHHHH that must be because it now has a new transmission.

July 09, 2018

Best Sales Person Jason Grieve is great. He's not your stereotypical car salesman! He's friendly, he's courteous, he listens & doesn't try to pressure you. More

by LOyler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JASON GRIEVE
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2018

Professional and Thorough John patiently walked me through all of the options. I started with a plan to pay cash for an older car, considered financing a newer car, then finall More

by Rllewi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Heslep
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2018

Outstanding service I was wowed at the service I got from Summit Toyota and in particular from Mr. Ritari. On a busy saturday with no notice, we stopped in for what migh More

by Lmartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom ritari
July 06, 2018

Pre-owned Rav Stephen Robbins was very thorough going over my car! Everyone seems very friendly too. Stephen showed us around the service and waiting area. Very imp More

by Kittykat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Robbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Swinhehart
July 06, 2018

Jennifer in service is why we go here. This dealership is great at listening to our concerns about our 2015 Sequoia. They have been outstanding in the way they greet us and take care of our More

by miameg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer - In Service
July 05, 2018

Pleasant Shannon is the most experienced, customer friendly sales person I have ever worked with. She was prompt in meeting with us and very knowledgeable ab More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Swinhehart
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