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Sutton Ford
Matteson, IL
4,494 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,494 reviews
August 12, 2022
I just paid $1300. 00 for diagnose that did not fix the problem. Nor did the Tech take to make sure the problem was fixed. Nor did the service rep check to see if the pr 00 for diagnose that did not fix the problem. Nor did the Tech take to make sure the problem was fixed. Nor did the service rep check to see if the problem was fixed. Now I paid an additional $250 to order parts which still may not fix the problem. I am very disappointed that it will take up to 4 weeks to get parts in to fix a radio that was miss diagnosed and still may not fix my problem. The service is going down hard, I have spent a lot of money when this place used to be Capital Lincoln and Ford Dealership. Service Rep Erik making smart mouth comments need not be made especially when my car was there for 4 days out of 5 and still not fixed. He didn't want me to bring it back same day but I did because the problem wasn't fixed and he told me Tech was off at 3:30pm. They scratched up right front console instead of using a plastic white stick to remove the covering, it would not have been damaged. I currently waiting until parts come in. More
by edddieman2
Verified CustomerEmployees Worked With
Eric Eric
August 12, 2022
I thought was Eric in Sales was fantastic he has sold me 2 cars in 45 days ❤️ 2 cars in 45 days ❤️ More
by warwil1082
Employees Worked With
August 12, 2022
Service was friendly, convenient, and professional. The people make a huge difference in quality of my experience of each customer touch. Please keep doing what you're doing. The people make a huge difference in quality of my experience of each customer touch. Please keep doing what you're doing. More
by jeffrey.carroll357
Employees Worked With
Other Employees :
Brittani Ashley Culpepper, Cree Lyons
August 12, 2022
Everyone at this dealership has been very friendly, courteous, and helpful to everyone of there customers. courteous, and helpful to everyone of there customers. More
by Llovebuck
August 12, 2022
A great Salesman Eric Was Very Helpful Great Job in Helping Me Get A Ride Helping Me Get A Ride More
by darlenetaylor339
Employees Worked With
August 11, 2022
The online reservation is a welcomed addition. Also, the service was both prompt and professional. Also, the service was both prompt and professional. More
by rcrens2
Employees Worked With
August 09, 2022
Melissa was great in assisting me. Get my car fixed with updates until it was finished Get my car fixed with updates until it was finished More
by cnauden
Employees Worked With
