Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Sutton Ford

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.4
4,501 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
Contact Dealership
View Awards

21315 Central Avenue

Matteson, IL

60443

Directions

By Type

Showing 4,501 reviews

October 19, 2021

Contacted by Sutton Ford about the need to bring my vehicle in for a recall reinspection. Never heard of reinspecting recall work. Made an appointment for 8am so I could drop my kid off at school and More

by Jimthomefan25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica
Report | Print
Oct 22, 2021 -

Sutton Ford responded

We see you left two reviews. Jessica was not familiar. Would you please provide your name so that we can look into this? We apologize for the inconvenience and would like to make it right.

Oct 25, 2021 -

Jimthomefan25 responded

I will remove one review since it posted twice. My name is Todd Lewis . That was the name i was told to ask for at the Quick lane.

Dec 02, 2021 -

Jimthomefan25 responded

Nothing was done to rectify the situation just informed how it should have been handled. I already knew how it should have been handled. If you make an appt with your customers, honor it, dont leave them languishing in the waiting room and take care of everyone else around them forcing them to come ask you questions about why their car still hasn't been touched over 2 hrs after their appt time. Not even a voucher for future parts orvservice. Just, it shouldn't have happened. Now lets move on. It's amazing that back in October you asked for my name so you could check into this issue, yet it's now December and I still haven't been contacted or seen the issue addressed. Guess it's just lip service when the dealership responds to complaints. Looks like my next vehicle won't be coming from Sutton Ford since I'm not worth the time to speak with about this issue. Tells me any bigger issues won't get their attention either.

October 19, 2021

Excellent service provided by Lester the salesmai will buy from him again, good deal great service More

by Fishingisfun00
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 19, 2021

Great service, easy scheduling, friendly people, even provides free local shuttle service to and from home. More

by pajenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 19, 2021

Splitting their focus and not paying attention to details on our purchase to get correct. More

by wendyaha64
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lester Parker
Other Employees : Anthony (Bugs) sales, Brittani Ashley Culpepper
Report | Print
Oct 22, 2021 -

Sutton Ford responded

Would you please provide your name so that we can look into this? We apologize for the inconvenience and would like to make it right.

Oct 24, 2021 -

wendyaha64 responded

Wendy Halverson I was told by Anthony that it was too late to make any changes as I called him the next day to get a breakdown of the charges as they weren't adding up right for me. He said the paperwork was already sent into the finance company & I got a great deal with the added features. He said we didn't tell him no, but we never said yes either. He was also going to send me a breakdown of the pricing which I still haven't received. The finance person that assisted us I guess was the backup of the backup of the backup person. I asked about the credit for the trade in as it was to be 9,500 which it reflected 9,050 on the paperwork but it was explained out to me so I understood that. Our agreed starting price was supposed to be $37,667 which was nowhere on any of the paperwork that I received so I was trying to come up with how we arrived at the totals on the yellow paperwork & I called Anthony for assistance. I'm embarrassed that I didn't catch this at the time of signing the paperwork. I figured with taxes, licensing & title paperwork is how we got to the 41,555.00 but once I got home no matter how I did the math it wasn't adding up. I love the vehicle and am very happy with it. I just wish the sale could have gone better & things would have been explained in detail to me on how we arrived at the pricing during the signing of the paperwork which seemed very rushed. Anthony is a good person, I just think that the process takes a long time so his focus was split on doing many other things while helping us with the sale of this vehicle & with this details were missed.

October 18, 2021

Car was repaired in a matter of days.. customer service was of quality for me More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None , Eric Eric
Report | Print
Oct 18, 2021 -

Robert responded

Car repair was done of satisfaction customer service was of quality

October 18, 2021

The Best service experience from Sales to Service Team. Melissa can use a new name plate for all.her years of service. Each one in service department goes over and beyond for customers. Treat each cu More

by Yohinesse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald, Randy Mohrbach, Cree Lyons, Tiffany Walker, Eric Eric
Report | Print
October 18, 2021

The staffing was very polite and the timing of service was accurate with the service provided More

by pamelafairfield22
Customer Service
Recommend Dealer
Yes
Employees Worked With
LaToyta McDonald, Anita Sutton
Report | Print
October 18, 2021

They do not do the work they told You would be done. And don't explain needs well More

by PAMJONES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
Report | Print
Oct 22, 2021 -

Sutton Ford responded

We apologize that there must have been a miscommunication. We aim to provide a completely statisified experience. Please give us a call or stop by so we can rectify your concerns. 708-720-8115, Jaime

Oct 23, 2021 -

PAMJONES1 responded

I have tried numerous times to talk with this dept on how they had me pick up my car with the engine light on. There was noone there who could explain it or what to do. I called daily no response. I just as of today found out i need to go through sales servicing. Was advised to. Call Mon.

Oct 23, 2021 -

PAMJONES1 responded

Very dissapointed inlack of communication. I had been told not to go there.

Oct 23, 2021 -

PAMJONES1 responded

I will be calling monday to sales for service appt. This was recommendation from todays call

October 18, 2021

Clean Curious on time efficient respectful. service is beyond expectations. Fast lane personnel know what they are doing More

by kswacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
Report | Print
October 18, 2021

Eric went above and beyond to make this a really smooth and easy purchase. Highly recommended More

by rahul500
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
1
...
182
183
184
...
451