Back

Sutton Ford

Matteson, IL

4.4
4,519 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
Contact Dealership

21315 Central Avenue

Matteson, IL

60443

Directions

By Type

Showing 4,519 reviews

November 03, 2020

Warm, friendly professional employees with exceptional great customer service skills. Relaxing atmosphere. This is my second visit within a couple days. I followed the mechanic's recommendations. More

by neciewilkins54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2020

They lied to me about a couple of things. I even told them if I found out I would never come back or send anyone. I hate people who lie. I called today about an issue I was having and was transferred a More

by GAS
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Taylor my salesman who lied to me., LaToyta McDonald
Nov 02, 2020 -

Sutton Ford responded

We apologize for the inconvenience. I would need your name and phone number to look up your information. You can call me directly 708-720-8051

November 02, 2020

Eric was extremely helpful and so was all of the staff my only complaint is that you all never have loaners and I asked for a car wash and they agreed to the car wash but when i picked my car up it was not c More

by tanae1009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
November 02, 2020

They charged me a lot of money and didn’t fix the problem the problem still exists and I’m not happy with Sutton Ford they did nothing to compensate me for all the money I paid and the issue still exists. More

by ANN_CHAMBERS23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
Nov 20, 2020 -

Sutton Ford responded

Thank you for your feedback. Unfortunately, as complex as vehicle are, sometimes Ford does not provide solutions for every fix but there is a cost to the technician looking, diagnosing and attempting to fix. We apologize for the inconvenience.

November 02, 2020

Great service and Jillian was a great customer service rep, she was extremely polite. Jillian was informative. I would bring my car back again. Thanks More

by Yolanda Owens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2020

I was very pleased with the service that I received on my vehicle. They were professional, quick, and accommodating to all of my needs. It was much appreciated. More

by GENICEANDREW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2020

Jillian a great service 👏 Professional...She is very knowledgeable and helpful..I would recommend Sutton Ford Quick lane as the best in the South Suburbs.. More

by lbibbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2020

Service and customer appreciation over the top. They treat clients like family...every visit! I'm 26-yr military vet who understands the importance of quality service and relationships. This team delive More

by SLIII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma Williams, LaToyta McDonald, Anita Sutton
November 01, 2020

Had a pleasant experience with the purchase of my new car. No pressure sales. I put a down payment on a Saturday and picked it up on Monday. Asked sales to please clean the interior by Monday afterno More

by jim6869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince
October 31, 2020

Very Informative, Helpful, Prompt with services. Polite and Clean Building. Definitely have recommended to others that are in need. Appreciate the entire business. Thank you More

by TERBEAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
...
287
...