Sutton Ford

Very good Because Lester is very very good at leasing the cars Takeoff good care of the customer Great job Sutton ford I would recommend any body to Sutton Because Lester is very very good at leasing the cars Takeoff good care of the customer Great job Sutton ford I would recommend any body to Sutton More

100% customer service! I love this location, the shuttle bus option, cleanliness and organization. The best service I have had in years. I appreciate my interactions with I love this location, the shuttle bus option, cleanliness and organization. The best service I have had in years. I appreciate my interactions with Quicklane! More

Disappointed I’ve been a customer at Sutton ford for over 20yrs also my family members. I was at the facility of Saturday morning at the quick lane area, the weath I’ve been a customer at Sutton ford for over 20yrs also my family members. I was at the facility of Saturday morning at the quick lane area, the weather was very hot so I proceed to the front area get a complementary bottle of water and the fridge was empty? I asked the employees and i was told “the dealership said they couldn’t afford it”It wasn’t in the budget! This is Very disappointing!!! A BOTTLE OF WATER REALLY!! More

Happy Customer When arriving to Ford Sutton I fell as if I was giving the wrong information was upset and angry for false information; I had a gentleman ask what’s t When arriving to Ford Sutton I fell as if I was giving the wrong information was upset and angry for false information; I had a gentleman ask what’s the matter and he took to concern and helped me🤗 More

Always a Good Experience I just bought my second Escape with Sutton through a trade exchange deal. I really went in for an oil change but they were packed. Jillian is always I just bought my second Escape with Sutton through a trade exchange deal. I really went in for an oil change but they were packed. Jillian is always upfront with me if I will be waiting a long time. Love her. I walked over to the sales area for an appointment that I made the night before out of curiousity (which would almost certainly Kill The Cat-but this one did not)!. I have been receiving emails and snail mail regarding the trade exchange deal. I really didn't think I would be able to swing getting a new car at this time. I met Chuck at the desk and we talked about my driving needs and what I might be thinking if I would get a new vehicle. Chuck took me for a test drive in a new Escape and showed me all the new features and upgrades since I bought my last one. Nice guy. Not pushy and just stated the facts. He picked out a great ruby red color (which I would have overlooked but it was a "new day," after all) and we went for a ride. I loved it but was not making any decisions. Pretty certain I wasn't going to invest in a new one. My work commute is a bit far and it would be needed eventually but was thinking not that day. Chuck worked with Jeff, also a super nice guy, and they were able to make me a nearly lateral payment deal through Ford financing! LaToya got me through the paperwork quickly and I drove off the lot in a brand new Escape. Glad I did it. Super painless!! Very nice, friendly, pleasant people through the whole deal. I always use their QuickLane service for all my car servicing and that has absolutely been a pleasant experience. Sutton is definitely my Ford dealer. They are GREAT people to do business with! Thanks so much for keeping me in a stylish, safe, technology current, dependable vehicle. Love Sutton! I live in New Lenox and ALWAYS drive right past another dealership because I am always treated with kindness and respect at Sutton. More

Great Service Sutton Ford always gives me the best, professional customer service. They are knowledgable and always resolve any issue I may have with my vehicle no Sutton Ford always gives me the best, professional customer service. They are knowledgable and always resolve any issue I may have with my vehicle no matter how big or small. More

Excellent Customer Service Excellent Customer Service. The staff was friendly and very helpful. Ms. Stanford was excellent. I look forward to working with her for all of my car Excellent Customer Service. The staff was friendly and very helpful. Ms. Stanford was excellent. I look forward to working with her for all of my car needs. More

Pleasant Visit Everything went well. I do believe that the cashier should be more pleasant when working with customers and appear to enjoy her job a little more. Jil Everything went well. I do believe that the cashier should be more pleasant when working with customers and appear to enjoy her job a little more. Jillian was awesome and always is. More