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Sutton Ford

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.4
4,408 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,408 reviews

September 12, 2022

People are friendly, patience and honest. Appears excited to make me happy with my new purchase. They don’t charge me for every little request such as replacement for my antenna More

by Supasutton
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Helpful
September 12, 2022

As always, the customer service at Sutton Ford is fantastic, from the moment you walk into the service department until you leave. More

by mpcesquire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Helpful
September 12, 2022

Great service and friendly staff. And I will return. I appreciate the courtesy ride home. More

by blukw2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Ascencio
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Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Helpful
September 12, 2022

The gentleman Anthony met me at the front gate he was very polite and kind and he worked in a timely manner he was very helpful More

by virginiajackson196106
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Taylor
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Sep 30, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
September 11, 2022

Be ware of added extras charged to the price of a used vehicle not good More

by Disappointed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Milek
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Sep 30, 2022 -

Sutton Ford responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (708) 720-8125 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Oct 03, 2022 -

Disappointed responded

Just called the number provided was told guy who normally answers was not in today so another waste of my time. They also were surprised I actually called I don’t think they could really do anything unless I purchased a vehicle from them.I really hoped this was a good place to purchase a used truck but they have now proven that it is not! Now very disappointed!

Oct 03, 2022 -

Sutton Ford responded

What is your name so we can look you up and reach out

Oct 04, 2022 -

Disappointed responded

Mark Bird

Helpful
September 11, 2022

Good service, rental car service while truck was in for service. Friendly people, communication was excellent More

by pmsng72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Helpful
September 09, 2022

Over charging customers. And charging me $196 for checking the vehicle out and you still getting the work done that is not right bad experience will never go there again that More

by greenappl1166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Eric
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2022 -

Sutton Ford responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Please give us a call at (708) 720-8125 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

Helpful
September 09, 2022

I went to Sutton Ford for a warranty problem which was taken care of to my satisfaction. While there I asked for a tire rotation. I had no problem with the tires prior to this but I received a notice that More

by algriff1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for sharing this recent experience with us. We would like the chance to talk to you further so please do call us at (708) 720-8125 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Helpful
September 08, 2022

Jillian was very helpful. She was kind to everyone and willing to assist. She also answered my questions. More

by jermayalove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
September 08, 2022

We always go to Sutton Ford for all our car needs. They are quick, efficient and most importantly, well trusted. More

by Christi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2022 -

Sutton Ford responded

Hi Christi, thank you so much for your positive comments about Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
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