Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sutton Ford - Service Center

Matteson, IL

4.4
3,256 Reviews

3,256 Reviews of Sutton Ford - Service Center

Sort by
November 04, 2023

Custermer service okay but my sunroof cover was filthy when my car was returned to me More

by Lorrainesusie61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Sutton Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Lorraine, feel free to contact us at your convenience.

Helpful
November 03, 2023

I've purchased 2 trucks from Sutton Ford and have been very pleased with my overall service. I'd recommend them to anyone looking to buy a Ford More

by slaws007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2023 -

Sutton Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sutton Ford, we look forward to having you as one of our valued customers for many more years to come!

Helpful
November 01, 2023

Great service each time I come to service department. I have several vehicles I bring in. And especially my commercial vehicles. More

by kitwana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Sutton Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
November 01, 2023

Great job done by your service team. Jillian started the wheels in motion. Jason took over along with Jessica and Tira. Very pleased. More

by Lanierduane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Sutton Ford responded

Duane, Thanks for sharing your thoughts about your experience with Sutton Ford. Jillian, Jessica, Tira, and our team appreciate your business and hope to see you again soon!

Helpful
October 31, 2023

Always love the dealership. .Got some work done by the mobile service and all I can say is excellent. Tech Brain was great. Will use in the future. More

by Dnice1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Sutton Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jamie, Brian, and Melissa met your expectations. Thank you for choosing Sutton Ford, we look forward to having you as a valued customer for many years to come!

Helpful
October 31, 2023

Everything went well great job everyone was nice I have no complaint I away will recommend sutton ford More

by Carl_bishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Eric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Sutton Ford responded

Thank you so much, Carl, for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
October 30, 2023

Great Customer Service & Great service Definitely will recommend Sutton Ford to all my Family and friends More

by rodbooker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Sutton Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
October 30, 2023

I was late for my appointment and they still was able to take care me very professional More

by mdk1820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Sutton Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Oct 30, 2023 -

mdk1820 responded

Thanks

Helpful
October 27, 2023

Car service was great, the customer service picking up was not the best. The staff seemed irritated I was there and didn’t even address me until I said excuse me. Then I was asked to hold on, then when More

by CGAINER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful 1
October 27, 2023

Service was very friendly and helpful and the service was fast and my truck was clean More

by marcuskellylakers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Sutton Ford responded

Marcus, Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
1
2
3
4
...
326