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Tenvoorde Ford

St. Cloud, MN

Overview
Employees
Reviews
Vehicles
4.4
2,049 Reviews
The oldest family-owned Ford dealership, has the makings for a classic American rags-to-riches tale: Pioneer goes west and settles a new town. His son, falls in love with the automobile and establishes the nation's second Ford dealership. Business flourishes against the worst odds but then nearly falls into the hands of strangers. Current generation of family members expands the business and looks forward to 21st century. Tenvoorde Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedule. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Tenvoorde Ford since 1903.
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185 Roosevelt Rd.

St. Cloud, MN

56301

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Showing 2,049 reviews

February 03, 2022

The guys there are always honest to what I need. No pressure if I decline due to cost. More

by cnylen123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
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Feb 03, 2022 -

Tenvoorde Ford responded

Hello, we are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Tenvoorde Ford.

February 03, 2022

They were friendly to work with . They answer my questions , if they didn't have an answer . They found a worker that had an answer . More

by hlorraine30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Harris
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Feb 03, 2022 -

Tenvoorde Ford responded

Thanks for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your sales & service needs in the future. We hope to see you again soon. Enjoy the ride!

February 01, 2022

Horrible experience. I have been a customer over 20 years, and I will not be back. I emailed the service manager, and received no feedback or response. The service industry is based on trust, and you h More

by A.harter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asperheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schaefer
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Feb 02, 2022 -

Tenvoorde Ford responded

Dear Andrea, on behalf of Tenvoorde Ford, I would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience at cschaefer@tenvoordeford.com so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Regards, Craig Schaefer

Feb 02, 2022 -

A.harter responded

I already emailed you last week (1/27) and you did not acknowledge me or the situation. I attempted to address this prior to posting the review that was emailed to me.

January 27, 2022

My car has been in for service since Jan 19th when it was towed there after not being able to turn the shift knob out of park for the 3rd time in 2 weeks. It was there 2 weeks prior for the same issue and at More

by Gfrantastic
Recommend Dealer
No
Employees Worked With
Gary in service, Zach in sales.
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Jan 31, 2022 -

Tenvoorde Ford responded

On behalf of Tenvoorde Ford, I would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience at cschaefer@tenvoordeford.com so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Regards, Craig Schaefer

January 27, 2022

I had a appointment to get my car fixed with your mobile mechanic and I took a day off of work to be there. The day of the appt no one showed up and no phone call. The next time I scheduled a appt you never More

by PTOMASEK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Asperheim
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2022 -

Tenvoorde Ford responded

We sincerely apologize for any frustration this process has caused you. We understand how strongly you must feel and would love the opportunity to make it right. If you're open to a discussion, please contact Craig Schaefer at cschaefer@tenvoordeford.com. We look forward to hearing from you.

Jan 31, 2022 -

PTOMASEK responded

The problem got fixed but it was all the issues leading up to it . My biggest gripe was taking a day off of work and you guys never showed up or called. And the second time the same thing how do you do business that way and try to keep people happy?

January 21, 2022

Mike Asperhiem has done a great job taking care of my service needs which are very frequent with my Ford F150 and Ford Escape. The Tenvoorde shuttle service is also very responsive to my needs as well. More

by JWESTRUP0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2022 -

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers consistently. Thank you for your continued patronage and we look forward to serving you again in the future.

January 20, 2022

Easy to work with Great serviceService personnel want Easy to work with Great service Service personnel want to satisfy you Pricing is reasonable More

by JEFFREYLOBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Hoeschen
Report | Print
Jan 25, 2022 -

Tenvoorde Ford responded

Jeffrey, we are happy to hear that you are pleased with the service you received here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 19, 2022

I HAD MY F 150 IN FOR A OIL CHANGE AND AIR FILTER REPLACED AND EVERYTHING WAS HANDLED WELL . More

by dfrer10487
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2022 -

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

January 19, 2022

Sales service is good. But would not recommend there service department nothing but issues with them. More

by bryantjustin4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Warren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Culhane
Other Employees : Zachary Stumpf
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Jan 25, 2022 -

Tenvoorde Ford responded

Hello Bryant, we apologize for the frustrating experience you had with the dealership. We appreciate your feedback and your business is very important to us and we would like the opportunity to earn your trust back. If you are open to discussion, I would like to have the opportunity to speak with you about your visit. Please contact me directly at cschaefer@tenvoordeford.com. I look forward to hearing from you. Thank you, Craig Schaefer

January 19, 2022

This is my fourth vehicle from Tenvoorde Ford and every experience has been great. My salesperson and everyone involved at the dealership has been very professional. More

by mtoonen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Williams
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Aanenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2022 -

Tenvoorde Ford responded

Hello, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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