Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
The BMW Store
Cincinnati, OH
1,737 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,737 reviews
April 10, 2026
I had an excellent experience with The BMW Store while shopping for a new car. The team was professional, welcoming, and focused on helping me find the right fit without any pressure. A special thank y shopping for a new car. The team was professional, welcoming, and focused on helping me find the right fit without any pressure. A special thank you to Paul Kolleck, who went above and beyond—taking the time to understand my needs, answer all of my questions, and ensure I felt confident throughout the process. His BMW knowledge, transparency, and follow-through made everything seamless. I highly recommend The BMW Store and Paul to anyone looking for a smooth, customer-focused car buying experience! More
by ADR_X4
April 08, 2026
Truly exceptional customer support. They went above and beyond to accommodate every single one of my needs with great attention to detail, clear communication on options and fast respon They went above and beyond to accommodate every single one of my needs with great attention to detail, clear communication on options and fast response. I have been a customer for over 20 years. Highly recommend Paul K. More
by IBL
April 06, 2026
Mat Swartz was great to deal with, very friendly with a low pressure approach that we appreciated. He worked with us on our "lost title" trade-in and made the entire process super easy. Highly recommend! low pressure approach that we appreciated. He worked with us on our "lost title" trade-in and made the entire process super easy. Highly recommend! More
by scottthierauf
April 04, 2026
Our experience working with Mat Swartz was fantastic! Also had a great experience with Jemar in financing. I would highly recommend buying a pre-owned car from the BMW store. Also had a great experience with Jemar in financing. I would highly recommend buying a pre-owned car from the BMW store. More
by annerd401
April 03, 2026
The transaction was quick and easy. Everyone was friendly and very helpful from trade in to delivery. Everyone was friendly and very helpful from trade in to delivery. More
by Kim
Employees Worked With
March 30, 2026
Great people and great cars! I always appreciate their professional approach and catering to our preferences. I have worked with Paul Kolleck multiple times now and he is alwa I always appreciate their professional approach and catering to our preferences. I have worked with Paul Kolleck multiple times now and he is always great to work with...makes it easy! More
by Brian
March 28, 2026
I had a very specific need for my wife's new car and they had exactly what I wanted and made the process very easy. I have dealt with Paul alot and he is excellent. He actually listened to me and changed h had exactly what I wanted and made the process very easy. I have dealt with Paul alot and he is excellent. He actually listened to me and changed his recommendation based on what I said. Just a great experience. More
by Rcarpenter45243
March 20, 2026
Paul and team did a nice job understanding our needs and coming up with creative solutions. He was easy to work with and easy to reach. Thank you. coming up with creative solutions. He was easy to work with and easy to reach. Thank you. More
by dan
March 16, 2026
The best experience in buying a vehicle. It was straight forward negotiation and was accomplished in a short time frame. It was straight forward negotiation and was accomplished in a short time frame. More
by mbmarc1
March 11, 2026
I had an outstanding experience purchasing my BMW X3 from The BMW Store, and I want to specifically recognize three people who made the entire process exceptional: George (Used Car Sales Manager), Paul (my s The BMW Store, and I want to specifically recognize three people who made the entire process exceptional: George (Used Car Sales Manager), Paul (my salesperson), and Jeremy in the service department. From the very beginning, Paul made the buying process easy, transparent, and genuinely enjoyable. He was knowledgeable about the vehicle, patient with my questions, and never made me feel pressured. He made sure everything was clearly explained and took the time to ensure the car was exactly what I was looking for. George, the Used Car Sales Manager, truly went above and beyond. He personally made sure the car was in outstanding condition before delivery. If anything needed attention, he handled it immediately and ensured it was corrected the right way. It was clear that his priority was making sure the vehicle was perfect, not just “good enough.” That level of care and accountability says a lot about the leadership and culture at The BMW Store. I also want to recognize Jeremy in the service department, who made sure the service work was handled smoothly and professionally. Everything that needed to be addressed was taken care of, and the communication throughout the process was excellent. It’s reassuring knowing the service department stands behind the vehicles they sell. The entire experience felt professional, honest, and customer-focused from start to finish. Buying a car can sometimes be stressful, but this team made it smooth and even fun. Because of the way George, Paul, and Jeremy treated me, I will absolutely be buying my future BMWs from The BMW Store, and I will confidently recommend them to friends, family, and colleagues. If you’re looking for a dealership that truly stands behind their vehicles and takes care of their customers, The BMW Store is the place to go. More
by Howard Gossmeyer
