Thoroughbred Ford

made an online appointment, left my truck there the night before. They didn't do the work on my truck and didn't call me to tell me they were behind. I called during my lunch break and was put on hold five before. They didn't do the work on my truck and didn't call me to tell me they were behind. I called during my lunch break and was put on hold five times before "Larry" was available to provide me an update. Even when I asked if there was someone else who could provide me an update, they said I could either wait on hold or call back. Take your car for service somewhere else. I would never buy a car here after the way I was treated. More

Very happy to get a new car from this dealer . Mike Stadler ,our car sales person,was very helpful and friendly.We not only received excellent customer service from him but also the best deal. We'd als Stadler ,our car sales person,was very helpful and friendly.We not only received excellent customer service from him but also the best deal. We'd also like to appreciate the store manager and the accounts officer for their friendliness.We are very satisfied with this dealer . More

This dealership service Department does not back the products or service they provide. They installed very expensive highend Goodyear tires on our Ford Lightning Truck in 8/2010 (14000 miles ago). The products or service they provide. They installed very expensive highend Goodyear tires on our Ford Lightning Truck in 8/2010 (14000 miles ago). They charged full price for a tire made in 2004, 2006 and 2 from 2008. In November 2012 the 2004 tire went flat and was unfixable due to it splitting inside (old tire). Thoroughbred ford just sent us off to Goodyear to get a small credit from Goodyear, but no conessions what so ever from Thoroughbred for putting such old tires on our truck without telling us. We had to deal with Goodyear even though we bought tires from Thoroughbred. They wouldnt even put tire on without charging us. It was too bad sucker. This is second bad experience. Will not ever go here again nor will anyone we know. Who wants to buy a car at a dealership that has a service department like this. That do not care about customer satisfaction. Other reputable dealerships and tire dealers do not put tires on vehicles if the tire is over 2 years old. The KC Stareven had an article about this in todays paper in Automotive. Oh and by the way it took 3 weeks to even get the one new tire with the credit (1/3 off new price). More

When we went to Thoroughbred Ford, we weren't expecting to actually purchase a vehicle. We were needing a new one, of that there is no doubt; however, it felt clear to us that we needed to do a lot of sho to actually purchase a vehicle. We were needing a new one, of that there is no doubt; however, it felt clear to us that we needed to do a lot of shopping around before we committed to a brand or dealer. In the few days before we went out shopping, we did our research first. We wanted to get an SUV, we felt certain of that. We considered the Ford Escape, the Chevy Equinox, and the Kia Sportage. We preferred to buy American, but honestly our credit hasn't been the best over the years. We had been doing better though, and felt that at the least we could get a used vehicle or a new Kia (due to their less restrictive financing guidelines). So Kia was our fall back position, but we wanted to buy American. Just for giggles, we thought we'd check out Thoroughbred Ford's selection of used cars, talk with them a bit, and perhaps get a credit application started if we found something we liked. Again, we didn't expect to really get a loan approval, but we figured it wouldn't hurt much to go through the motions (credit ding notwithstanding). We met with Brian McLaughlin, one of their salesmen. Both me and my wife had dealt with car salesmen before, and expected the typical hard sell and pushy attitude. Instead, Brian was friendly, professional, knowledgeable, courteous and above all, helpful. He understood that our credit wasn't the greatest, but felt like he could help us get into a vehicle. We test drove the 2013 Ford Escape Titanium, and loved it. It was feature rich, lacking nothing we needed and providing more than we wanted. The price tag was a bit steep, however, and based upon what we felt we were willing to spend each month we were concerned that the monthly payment would be too high. Even so, we went away that evening feeling a bit excited at the prospect of getting the Escape. The next day, Brian worked with me over the phone to get the credit application filled out properly. The questions he asked were not time consuming, nor were they difficult. After completing that, Brian ran it, and as we expected, Ford Credit was unwilling to loan us the money to get the Escape. We were saddened, but our spirits were lifted when Brian informed us that Ford Credit said they WOULD agree to a loan if the amount was lowered considerably. Great news! So, with hopeful hearts we drove to Thoroughbred that evening to see what we might be able to find in used cars. To our surprise, Brian suggested we look at the available new cars that were priced less. We weren't hopeful, but decided to look and see what we might find. We ventured over to the Ford Focus selection. They had several models from which to choose, from the fully loaded Focus XT Titanium to the bare bones Focus S. Prices ranged from over 35,000 to just under 17,000. Some features we knew we had to have, such as the Microsoft Sync technology and great gas mileage. Nice-to-have features included heated leather seats, Parking Assist, power seats, power windows, moon roof, navigation, etc. We found one that had most of the features we liked. In fact, the only ones it lacked were the parking assist, moon roof and navigation! It included custom rims, side mirror defrost and Sirius radio along with the other features I mentioned above. The price? Just over 22,000! Well under the price they wanted for the Escape. We went ahead and applied for the loan to get it. Brian was confident we could - in fact, he let us drive it home that evening. The next day, he informed us that we were indeed approved for the loan, with 0 money down and 0% interest for 5 years! To say the least, we were shocked. As we were filling out the paperwork, we found out that the money guy there worked VERY hard with Ford Credit to make sure our payments were within the range we had given them. In all, we drove away with a car we were perfectly with, with payments we were happy with. I'm supremely confident that Brian, and Thoroughbred Ford, went above and beyond the call of duty to help us. For this kind of customer service, we are now a forever customer. More

We had heard how great the experience of buying a car/truck at Thoroughbred was, so we decided to try them ourselves. We bumped into Jeffery in the parking lot as we were looking for a new F-150. H car/truck at Thoroughbred was, so we decided to try them ourselves. We bumped into Jeffery in the parking lot as we were looking for a new F-150. He immediately helped us decide what direction of F-150 we really wanted by going through the differences in model. (XLT, FX4, Lariat) He was willing to add some options to an XLT to get the truck we wanted but found a Platinum series that fit all our needs. Worked out a deal and receieved the amount I needed for my trade-in. Couldn't ask for a better experience in purchasing a new car/truck. We will be back the next time we need to replace a vehicle. More

One of the best experiences in buying a car in 40 years. The Salesman Joe Comer was very professional and went out of his way to obtain all Ford Incentive entitlements. He was very knowledgeable with the ve The Salesman Joe Comer was very professional and went out of his way to obtain all Ford Incentive entitlements. He was very knowledgeable with the vehicle I was purchasing and was able to answer all questions. Received a very good trade value for my vehicle. Everyone I came in contact with at this dealership was courteous and pleasant to speak with. Anyone interested in purchasing a new Ford should allow this dealer to earn your business. You will not be disappointed! More

Test drove several cars. Eric just kept tossing me the keys. It was nice to be able to take my time and not be rushed to the table. I wanted to make the right decision and Eric assisted by letting me test keys. It was nice to be able to take my time and not be rushed to the table. I wanted to make the right decision and Eric assisted by letting me test drive several cars - some of them twice!! More

This is the second truck I have purchased from Thoughroubred Ford and both experiences were great Ryan Brehm is always great to deal with I called him up and told him what I was looking for and he Thoughroubred Ford and both experiences were great Ryan Brehm is always great to deal with I called him up and told him what I was looking for and he had three vehicles all of which fit my needs and the only decision I had to make was color. From start to finish it was total professionalism and I was in and out in under 1 1/2 hrs which was extremely fast compared to some dealerships I have been to. I would highly recommend Ryan and Thoughroubred Ford and doubt I would ever shop anywhere else. More

Cliff stated that "Our business model is designed to eliminate much of the hassle traditionally associated with car sales". This was a big plus for me. I have always had use of a company car or driven r eliminate much of the hassle traditionally associated with car sales". This was a big plus for me. I have always had use of a company car or driven rental cars/lease cars and this is the first time I have purchased a vehicle in the USA. I was thus stressed. These guys were so easy to deal with and lived up to their promise which was to deliver a simple, honest, and hassle free vehicle purchase experience. Loved the car and they let me keep it overnight to give a good "try out". Salesmen can often be pushy but this dealership and Cliff were not. I will definitely go back there again and take my car for service there too. Give them a try, you will not be dissapointed. Graham A. Howarth More