Tim Lally Chevrolet

I went to Tim Lally for an oil change. I got my car back with greasy fingerprints on it. I leave the dealership and within 2 miles down the road the dash went blank and then it popped up s I got my car back with greasy fingerprints on it. I leave the dealership and within 2 miles down the road the dash went blank and then it popped up service charging system so I went back to the dealership just was around 1:30 PM. They diagnosed for a couple hours. Said my battery was good and it was probably my generator a.k.a. alternator. I go back the next day at 7 AM at 9:30 AM Service person. Ian comes out and tells me I need a new alternator ask if the car is OK to drive he says yes I schedule appointment for that Friday I drive it home and when I get to right in front of my driveway, the all the power in the vehicle dies, but it’s still running. I was able to back it into my garage where it proceeded to die as soon as I got inside the garage I called them back. They said I needed to get it towed to the dealership and call GM warranty service whatever I get it towed to the dealership where it proceeded to sit out in the rain for two days and then Friday they changed the alternator called me and tell me it was done. I go to pick up the car. I have Arctic white interior and there’s a grease print on my door handle greasy fingerprints on my hood and on the driver‘s door, there is grease smudges on my Arctic white interior before that when they diagnosed and said the battery was good on the bumper rear bumper there were scuffs from where they leaned over. This is just completely unacceptable in my opinion that the technicians care so little about the vehicles that they service that they can’t take the time or the dealership take the time to clean them. I have a 2023 Camaro SS convertible and it has 11,200 miles on it now I believe I had 10,000 when it came in for Service so I picked the car up get it home Saturday was nice a week ago this past Saturday whatever that was I take the car out. I get home and I noticed in my garage. There is a puddle of coolant and I noticed a coolant smell while I was driving it temperature gauge never moved so I called them back. I have an appointment set up for Monday at 7 AM. They must’ve never canceled so this past Monday I went to the dealership and it was a week two days ago whatever that was and apparently it was a loose hose from where they needed to remove one of the coolant reservoir to change the alternator. I get my car reservoir to and the front passenger side on the bumper and some of the hood is. Looks like they sprayed it off just just a little bit of the car. They didn’t dry it. They didn’t wipe it off and when I got to it, there was dirt it may seem insignificant to you, but I wipe my car down every single day. It is my baby and maybe you guys should reiterate the importance or take the time to retrain the service department on how to give a vehicle back to a customer, as far as everybody’s attitudes and communication I couldn’t have asked for better. They were Awesome however, I will not be returning because I expect my vehicle back in at least as good as shape if not better than I brought it. More

Joey Hurtuk is my sales guy, and Brock Lally certainly contributes to the overall excellent experience with this dealership! contributes to the overall excellent experience with this dealership! More

I have purchased two vehicles from Lally, from the sales service, finance and parts the always provide an excellent experience. They make you feel welcome when you come in. service, finance and parts the always provide an excellent experience. They make you feel welcome when you come in. More

I have purchased two cars from Lally. From Sales, Service, Finance and Parts they always provide an excellent experience. From Sales, Service, Finance and Parts they always provide an excellent experience. More

Came in for an oil change. I was greeted as soon as I drove in. My truck was serviced quickly, and everyone there was friendly. Also, my truck was returned to me WASHED, whi I was greeted as soon as I drove in. My truck was serviced quickly, and everyone there was friendly. Also, my truck was returned to me WASHED, which I truly appreciated! More

Very prompt and respectful when calling and in servicing my vehicle. My dealer for sure. my vehicle. My dealer for sure. More

I’m very happy that I selected Tim Lally Chevrolet because the staff is very knowledgeable, friendly and professional. because the staff is very knowledgeable, friendly and professional. More

Very kind and professional. They got my vehicle in and out in less time than I thought it would be and I have no complaints! They got my vehicle in and out in less time than I thought it would be and I have no complaints! More

The service was very friendly and efficient. I appreciated the spacious waiting area and strong WiFi. I appreciated the spacious waiting area and strong WiFi. More

Best dealership in Northeast Ohio! Great service and pricing 10/10 will continue to patron this establishment. Great service and pricing 10/10 will continue to patron this establishment. More