Tom Pappas Toyota

Brett was a huge help! We had been working with another sales rep (Kari Jackson), but on the day that we were ready to buy, she was off. Kari came in anyway to get our paper We had been working with another sales rep (Kari Jackson), but on the day that we were ready to buy, she was off. Kari came in anyway to get our paperwork ready, and she asked Brett to assist us once we arrived. He was fantastic! He was just as friendly, courteous and helpful to us as if he had been the one to sell us the car. It's a reflection of the staff at Pappas Toyota, and we would buy here again in a heartbeat. More

Experience was great! Our experience was the best we have ever had in purchasing a new vehicle ... no high pressure but very informative and helpful and not as time-consumi Our experience was the best we have ever had in purchasing a new vehicle ... no high pressure but very informative and helpful and not as time-consuming as we have had in the past. We would make the trip from Illinois to purchase other vehicles from "Bones". He was helpful in finding exactly what we needed on the lot and in the trade of our other vehicle. A pleasant experience for sure! More

Great experience. Alex searched the inventory to help us find the perfect RAV-4 with all the features and low mileage that we were wanting. He took his time showing al Alex searched the inventory to help us find the perfect RAV-4 with all the features and low mileage that we were wanting. He took his time showing all the features and answering all the questions we had. More

Customers services were Great and right on time Very professional and good customer service.Communicate well with his client. Can get the customer vehicle in and out with a reasonable time frame and Very professional and good customer service.Communicate well with his client. Can get the customer vehicle in and out with a reasonable time frame and cost. More

Routine service The service from the service bay area to the service in the waiting area is always efficient and kind. The staff is very professional and personable The service from the service bay area to the service in the waiting area is always efficient and kind. The staff is very professional and personable. More

Great Buying Experience We recently visited Pappas Toyota in the search for a used Highlander. We were specifically looking for model years, 2005, 2006, or 2007 as those year We recently visited Pappas Toyota in the search for a used Highlander. We were specifically looking for model years, 2005, 2006, or 2007 as those years represent some of the best production years of the first-generation Highlanders. (They were still being manufactured in Japan at that time). Upon arriving we met Tim Scanlan, who was a great help to us! We were very pleased with his attentiveness to our needs and attention to detail with regards to the vehicle's history. He was very perceptive when asking us what we were looking for in a vehicle and encouraged our questions during the test drive. He was also glad to assist as needed during careful inspection of the vehicle and allowed us the time we needed before deciding to discuss pricing. During negotiation, he was very pleasant and considerate to our needs and was willing to listen to our offer in terms of what we could afford, rather than pushing back with a discussion on market value. We ultimately reached an amenable price point for all parties involved. Tim was very informative regarding what Pappas could offer in terms of financing, while also discussing our needs in terms of APR, term, and monthly payment targets. Although we were pre-approved elsewhere, our third-party APR offer bumped up to 8% due to the year of the car. We were pleased to learn that Pappas works with a small-branch credit union that was willing to offer a much better rate for older model cars. Most importantly, we continue to be pleased with our purchase and cannot speak more highly of the exceptional product that Toyota continues to produce. We love our Highlander! Thank you, Tim for being a part of that journey and for being exceptional at what you do. Tim is awesome! More

Friendly salesman Tony is very friendly and works with your budget and needs. He is quick when it come to getting to help you. He takes his time and puts in thought of Tony is very friendly and works with your budget and needs. He is quick when it come to getting to help you. He takes his time and puts in thought of what you want. More

Nice and Easy Nick was very easy to work with. No pressure. No sales tactics. Straight forward. I like that. Everyone I dealt with was the same. Nice experien Nick was very easy to work with. No pressure. No sales tactics. Straight forward. I like that. Everyone I dealt with was the same. Nice experience! More

Pappas Toyota second time around Neil Smith very helpful and very knowledgeable about my purchase of a new Camry Hybrid. I believe Pappas gave me a fair trade in value for my 2014 Pri Neil Smith very helpful and very knowledgeable about my purchase of a new Camry Hybrid. I believe Pappas gave me a fair trade in value for my 2014 Prius and gave me a good discount on my purchase. Even after the sale Neil helped me to make sure my personal information was deleted from my Prius. I also used Pappas for all my maintenance on my Prius. Pappas always very prompt and courteous. Thanks. Gary More

Great service and follow through Went in for routine service and asked question about more complicated issue that wasn't part of the normal routine service actions. They followed up n Went in for routine service and asked question about more complicated issue that wasn't part of the normal routine service actions. They followed up next day, got my car in and out for a "field test" and were able to completely address my questions. They went above and beyond what I had actually expected so they could completely address my concerns. Oh by the way, they lent me an Avalon at no cost to me for the time they had my Highlander.. More