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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.8
2,339 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,339 reviews

April 20, 2024

Blake was very nice and helpful! I have bad credit and have never been able to finance a car on my own and Blake was able to make it happen for me on my dream car without crazy stipu More

by Ginakarmstrong
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Town East Ford responded

We're thrilled to hear you had a fantastic experience at Town East Ford and that Blake was so helpful! Congratulations on driving away in your dream car! At Town East Ford, we understand that everyone's credit situation is different. We're proud to have a team like Blake who can work with customers to find financing solutions, regardless of their credit history. It sounds like Blake went the extra mile to make your dream a reality, and we're so happy for you! We appreciate your recommendation and letting others know that we offer options for all credit situations. Please don't hesitate to reach out to Blake or any of our team members if you have any questions about your new car or need anything in the future. We hope you enjoy your dream car for many miles to come!

Helpful
April 20, 2024

Had previous issues at location and changed to Planet Ford. We had to get car towed and serviced since it was closer. Erica responded quickly and assisted us with the best customer service. Because of he More

by nikij80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Apr 22, 2024 -

Town East Ford responded

Thank you for taking the time to leave a review. We sincerely apologize for the previous issues you encountered at our dealership. We take all customer feedback seriously and are always striving to improve. We're thrilled to hear that Erica provided you with exceptional customer service during your recent visit. Her promptness and attentiveness are a testament to the high standards we expect from our team. We're lucky to have her at Town East Ford! We understand that regaining your trust takes time. However, we are happy to hear that Erica's service has encouraged you to give us another try. We're confident that your future experience at Town East Ford will be positive. Please don't hesitate to ask for Erica by name if you return for service needs. In the meantime, if you have any questions about the recent service performed on your vehicle, please reach out to us!

Helpful
April 20, 2024

I had an amazing experience at Town East Ford. They did everything they could to help me, and work with what I had. Ty was absolutely fantastic. More

by NicoleF.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Monks Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Swindell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Town East Ford responded

We're thrilled to hear you had an amazing experience at Town East Ford! Thank you for taking the time to leave such a fantastic review. At Town East Ford, we strive to provide exceptional service and work diligently to find the right car for our customers' needs and budget. We're happy to hear we achieved that for you! It sounds like Ty absolutely went the extra mile to ensure a positive experience. We appreciate you recognizing his fantastic service! Congratulations on your new car. Please don't hesitate to reach out to Ty or any of our team members if you have any questions or need anything in the future. We hope you enjoy your new car for many miles to come!

Helpful
April 19, 2024

They were very helpful and treated me well! I felt like I got a good deal. More

by Blackdiamond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Monks Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristian Arellano, the guy filling in for him I can’t remember his name but he was great
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Apr 22, 2024 -

Town East Ford responded

We're so glad to hear that our team was helpful and treated you well throughout your experience! We value your business and strive to provide exceptional service while ensuring you get a great deal. It makes our day to know you felt comfortable and confident in your purchase. Congratulations on your new ride, and we hope you enjoy it for many years to come! Please don't hesitate to reach out if you have any questions or need anything in the future.

Helpful
April 19, 2024

Wanna thank Blake at Town East Ford for helping me with the buying process was easy and fast. Highly recommend Blake at the Pre-Own cars. More

by nestor.cachorro10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Town East Ford responded

We're so glad to hear your car buying experience was easy and fast thanks to Blake's help! We appreciate you taking the time to recognize him for his excellent service in the pre-owned department. Highly recommending Blake shows he truly made a positive difference in your car buying journey. Thank you for choosing Town East Ford, and congratulations on your new ride!

Helpful
April 19, 2024

Service was excellent. Everyone was willing to work with the price and helped find what’s best . More

by Chris Lopez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Town East Ford responded

We're so glad to hear you had an excellent service experience! Thank you for acknowledging our team's willingness to work with you on price and find the perfect fit for your needs. Our goal is to provide exceptional service while also ensuring you get a great value. It makes our day to know we achieved that for you! Congratulations on your new ride, and we hope you enjoy it for many years to come! Please don't hesitate to reach out if you have any questions or need anything in the future.

Helpful
April 18, 2024

Farle was great through the entire (albeit long) ordering process. He provided timely updates regarding the status of my Maverick. His level of service made it evident he was capable and motivated. Maggi More

by Zack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Monks Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ozzy Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Artrip
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Apr 19, 2024 -

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that Farle provided you with timely updates and excellent service throughout the ordering process for your Maverick, especially considering it was a long one. We appreciate your recognition of his capability and motivation – we'll be sure to pass your kind words on to him! We're also delighted to hear that Maggie was charming, friendly, and provided a high level of service when you picked up your truck. Creating a smooth and enjoyable experience from start to finish is our goal, and it sounds like both Farle and Maggie did an amazing job! Congratulations on your new Maverick, and thanks again for choosing Town East Ford! We hope you enjoy your truck for many miles to come.

Helpful
April 17, 2024

Still waiting on a call from Cody from last week after the cash purchase I made with you. I would appreciate a return call. Service after the Sale is important. Thanks, Ron Fleming More

by RFLEMING1049
Recommend Dealer
No
Employees Worked With
Cody
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Apr 18, 2024 -

Town East Ford responded

Thank you for reaching out and for your recent business! We appreciate your understanding that service after the sale is important, and we apologize that you haven't yet heard back from Cody. We've reached out to Cody to ensure he follows up with you as soon as possible. In the meantime, we'd also like to offer you another point of contact. Our Preowned Desk Manager, Lance Smith, is available to address any questions or concerns you may have. You can reach Lance directly by email at Jsmith02@vtaig.com. We appreciate your patience and look forward to connecting with you soon.

Helpful
April 17, 2024

Town east ford dealership is reliable and quick with their work David was very helpful and attentive to what I needed done. More

by ENRIQUEGANDARA1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Town East Ford responded

Thank you for the fantastic review! We appreciate you highlighting both our reliability and the speed of our service. We take pride in getting you back on the road quickly and efficiently. It sounds like David really impressed you with his helpfulness and attentiveness to your needs. We'll be sure to pass on your kind words to him. Knowing our team members are providing excellent customer service is very rewarding. Thank you for choosing Town East Ford! We look forward to seeing you again for your future automotive needs.

Helpful
April 17, 2024

Great experience. Quick response from a representative after I pulled into the service area. Documented my concerns amd set expectations on the time it would take. The More

by JDBROWN0005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Apr 18, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your service experience was positive across the board. A prompt greeting by a service representative sets the tone for a smooth visit, and we're glad they were there to assist you right away. Documenting your concerns and setting time expectations is essential for transparency and building trust. We appreciate you highlighting this aspect of the service. Sticking to the time frame provided and following up on additional service needs demonstrates our commitment to efficiency and customer satisfaction. We're proud that our team delivered on both! Thank you for choosing us! We look forward to seeing you again for your future service needs.

Helpful
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