Town East Ford

Town East Ford responded

Thank you for reaching out and sharing your experience at our service department. We sincerely apologize that you feel the associates were not truthful or transparent with you, and that you were not treated with the respect you deserve. At Town East Ford, we take customer service very seriously and strive to build trust with our customers. It's unacceptable that you feel this way, and we appreciate you bringing this to our attention. To ensure a thorough investigation into this matter and discuss your concerns in detail, we'd like to connect you with Terri Scott. Her email address is Tscott@towneastford.com. Terri is committed to understanding your experience and ensuring all our associates are providing honest and transparent communication. We value your business and apologize again for the negative experience. We look forward to working with you to regain your trust.

Town East Ford responded

We're delighted to hear that Erica Reeves provided you with such excellent care! Thank you for taking the time to recognize her. At Town East Ford, we value going the extra mile for our customers, and it sounds like Erica did just that. We'll be sure to pass your kind words on to her.

Town East Ford responded

Thank you for your review! We're happy to hear your initial experience was fast, friendly, and that you were able to get an appointment quickly. We sincerely apologize that no one attended to you during your next day appointment. That's certainly not the standard of service we strive for at Town East Ford. Would you be willing to share some more details about your experience the next day? We'd love the opportunity to regain your trust. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com, to discuss this further. In the meantime, thank you for your feedback.

Town East Ford responded

Thank you for the fantastic review! We appreciate you recognizing our staff's friendliness, professionalism, and knowledge. We take pride in our team's ability to explain automotive issues clearly and work efficiently to get your vehicle back on the road quickly. At Town East Ford, a reasonable turnaround time is a priority for us. We're glad we could deliver that for you.

Town East Ford responded

Thank you for taking the time to leave this review. We sincerely apologize for your negative experience with a used vehicle. We understand your frustration, and we take all customer concerns seriously. At Town East Ford, we are committed to selling high-quality used vehicles and providing excellent customer service. However, it appears we fell short of those expectations in your case. We would like the opportunity to learn more about the specific issue you're experiencing with your vehicle and explore possible solutions. Our Used Car Sales Director, Eddie Almodovar, is dedicated to working with customers to ensure their satisfaction. He can be reached directly at Ealmodovar@towneastford.com. Eddie can review the details of your vehicle and warranty to see if there are any options available to address your concerns. We understand that regaining your trust takes time, but we are committed to making things right. Please don't hesitate to reach out to Eddie directly.

Town East Ford responded

We're thrilled to hear that your trade-in process was both fast and easy! We understand that trading in a vehicle can sometimes be complex, so we strive to make it as smooth and efficient as possible. We're happy to hear we achieved that for you. It's fantastic that you also found our team to be knowledgeable about the vehicles and personable. Having a knowledgeable staff allows us to answer your questions and guide you through the process with confidence. A personable touch makes the car-buying experience more enjoyable for everyone. Thank you for choosing Town East Ford and for leaving a terrific review! We appreciate your business.

Town East Ford responded

Thank you so much for the fantastic 5-star review and for recommending Blake Smithers to everyone! We're thrilled to hear you had such a positive experience. It sounds like Blake truly went above and beyond to ensure a smooth and informative process for you. His commitment to keeping you updated on your car's progress, including sending pictures, demonstrates exceptional customer service. That's exactly what we strive for at Town East Ford, and we appreciate you recognizing Blake's efforts! We'll be sure to pass along your kind words to Blake – he'll be delighted to know his dedication made such a positive difference in your experience. When you're ready for your next vehicle, we hope you'll think of Town East Ford again and ask for Blake by name! In the meantime, please don't hesitate to reach out if you have any questions about your current car.

Town East Ford responded

¡Gracias por elegir Town East Ford y por dejarnos una reseña tan fantástica! Nos sentimos honrados de ser considerados el mejor concesionario del Metroplex, eso significa mucho para nosotros. Nos esforzamos por brindar un servicio excepcional a cada cliente, y parece que nuestro equipo cumplió con sus expectativas. ¡Agradecemos que reconozca sus esfuerzos! Gracias nuevamente por su negocio. ¡Esperamos superar sus expectativas nuevamente en el futuro!

Town East Ford responded

Thank you for your honest feedback. We appreciate you letting us know about your experience. We understand that cost is a major consideration, and we continually strive to offer competitive pricing while maintaining the high quality of service our customers expect. We're glad we were able to get your car back on the road quickly – that's definitely a priority for us! Thanks for choosing Town East Ford!

Town East Ford responded

We're thrilled to hear you had such a positive experience working with Juan, Angie, and Junior at Town East Ford! Finding the perfect car can involve some exploration, and it sounds like they made the process smooth and enjoyable. We appreciate you mentioning that they were all easy to work with. We strive to create a relaxed and helpful environment for our customers, and it seems Juan, Angie, and Junior achieved that perfectly. It's fantastic that you were able to test drive different cars to find the right fit. We're glad you ultimately came back to Town East Ford! Angie's attention to detail in ensuring the car was clean and fueled up demonstrates the extra steps we take to provide a complete buying experience. Junior's respect for your pre-authorization by offering without pushing additional financing options is exactly the kind of service we value. Thank you for recognizing it! We appreciate your business and kind words. Please let us know if there's anything else we can do for you in the future.