Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota Direct
Columbus, OH
1,481 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,481 reviews
April 04, 2025
I asked for a paper printout of additional services my car needed. I was informed by Maggie that it was attached to my paperwork. Once home I realized the paperwork was not attached. Called the center bac car needed. I was informed by Maggie that it was attached to my paperwork. Once home I realized the paperwork was not attached. Called the center back again to request a copy and did not receive a call back but instead received a text from someone with no name and again it was not what I requested. I don't understand what eso hard about printing a copy of additional services needs and the cost. The service department for my car is always great as usual. More
by lebeale319
Verified CustomerEmployees Worked With
April 03, 2025
It was a nice experience. Quinton was vey nice and through. Brandon did a nice job as well. Quinton was vey nice and through. Brandon did a nice job as well. More
by mr.ed
Employees Worked With
April 03, 2025
Service was great. Maggie went over and above expectations and answered all of my questions. Maggie went over and above expectations and answered all of my questions. More
by jellysd
Employees Worked With
April 03, 2025
Service was performed in an efficient and timely manner. The service representative was professional and plesant. The service representative was professional and plesant. More
by hevans3
Employees Worked With
April 03, 2025
Was always greeted with a smile. Always helpful in anything I requested. Speedy and polite and very knowledgeable about their products. Always helpful in anything I requested. Speedy and polite and very knowledgeable about their products. More
by Bear
April 03, 2025
Direct Toyota has been exceptional - from the initial purchase to the outstanding service. Cliff is the best service advisor. He always makes sure my Rav4 service maintenance is up to date, tries to fi purchase to the outstanding service. Cliff is the best service advisor. He always makes sure my Rav4 service maintenance is up to date, tries to find me the best price and even caught a nail in my tire the day before I was headed to Indiana for my sons wedding. All this great service with a smile. Thanks for all you do Toyota Direct!!! PS The lounge is the best with freshly popped popcorn, bagels, donuts, gourmet coffee and slushy all for free 🥰 More
by Happy Customer
Employees Worked With
April 02, 2025
Great experience, Fast and easy, was treated with the up most respect. I love my Land Cruiser!! most respect. I love my Land Cruiser!! More
by rhondadevault953
April 02, 2025
This was better than Twitter Toyota sawmill! ! This was an awesome. This an awesome experience ! This was an awesome. This an awesome experience More
by mkalone88
Employees Worked With
April 01, 2025
Great service. Chris Grossman is always helpful and fabulous. HOWEVER, the day after my $1500+ service, I received a coupon for $150 off services. Really? Chris Grossman is always helpful and fabulous. HOWEVER, the day after my $1500+ service, I received a coupon for $150 off services. Really? More
by peghollenback
Employees Worked With
