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Toyota Direct

Columbus, OH

4.2
1,351 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 1,351 reviews

February 14, 2025

This was my first time purchasing Toyota I was expecting quality vehicle and very stressful now because I wast not expecting that I was purchased defective unit, I call Toyota and no result More

by mahadaj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Malek Abed
3.0
This rating includes all reviews, with more weight given to recent reviews.
Basha Osman
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

I needed to leave a 1 star review to hopefully draw some attention to the review. I brought my FJ in for an oil change and tire rotation. I was then informed that my front brake pads were at 3mm recommended More

by lmamarysville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake
February 14, 2025

Very easy to deal with -Mark West is great, try’s very hard to please. More

by jimcampbell2178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark West
February 14, 2025

I was treated like a princess (in a good way) and, so far, the car is performing well. The issue is the unexpected five hour wait for new tires and rotor repair. Yes, I had an appointment. Kudos to More

by r2kuhl
Recommend Dealer
No
Employees Worked With
Caleb Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtesy van driver; female (blonde?) ervice
February 14, 2025

My service took too long & when I wanted to leave & come back the next, the rep at the desk kept making excuses & I was 45 minutes late for work. I go a discount & am not even sure I go everything done I ag More

by cincy818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure of her name & never met the mechanic.
February 14, 2025

All went very smoothly. Questions asked were promptly answered. All pricing worked out just as promised. Already referred a friend. Good job! Thank you. More

by hannahloubroadbent
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Walden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Lincifort
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

I was there for almost 6 hours for, what I was told a 3 hour job. Nobody came to explained to me what was going on. After almost 4 hours I finally asked someone what the issue was. The communication was te More

by john_kawa
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mindy Hill
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

Great service! They make it so easy to drop off your car and get work done. So glad they are close to home! Car was done faster than expected! More

by jules2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

I will preface my review by saying my family and I have been a long time customer of this dealership and overtime I have had mixed experiences, however this last one has lost my business. I prepaid for a s More

by de_daye
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Hessel
February 11, 2025

Ryan GM called me to check in if I am having trouble with my car. I told my concerns and he kindly offered considerable options to trade-in my car I bought from Drive Direct months ago. He cared his customer More

by tzirareyhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Belcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cochems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ellsworth
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