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Toyota Direct
Columbus, OH
1,342 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,342 reviews
April 14, 2025
I can only echo the statement made by another customer who said "great customer service and quick wait serve and maintenance" and add that the young man whose name I cannot remember was absolutely a princ who said "great customer service and quick wait serve and maintenance" and add that the young man whose name I cannot remember was absolutely a prince, well-mannered and very careful to ensure my car would be a safe vehicle for at least another few years. Please give him five stars and say that I was sorry I couldn't remember his name. I will be back, I promise, unless I am out of state when one of our cars needs maintenance. More
by janyce.c.katz
Verified CustomerEmployees Worked With
Can't remember name of service person
April 13, 2025
Mindy very friendly I had no problem with my service. In and out in good time In and out in good time More
by aug145361
Employees Worked With
April 13, 2025
Caleb was awesome and helped with a few questions I had! The dealership is fast and efficient also. The waiting area is fantastic! The dealership is fast and efficient also. The waiting area is fantastic! More
by gaygol54
Employees Worked With
April 13, 2025
Vehicle delivery not per Toyota standard. Made to wait 3 hours for finance, after confirming arrival time and requested departure given out of town purchaser. Reported damage to front grill n Made to wait 3 hours for finance, after confirming arrival time and requested departure given out of town purchaser. Reported damage to front grill not seen on delivery. Salesman and dealership rejected responsibility. More
by shoesmithma
Employees Worked With
April 11, 2025
Great customer service and quick wait times, I highly recommend Toyota Direct for service and maintenance recommend Toyota Direct for service and maintenance More
by andrewzedella
Employees Worked With
April 11, 2025
Great service, Chuck is my favorite service man. He keeps you informed and always upfront about repairs. He keeps you informed and always upfront about repairs. More
by honeybeer01
April 10, 2025
Awesome awesome, awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome More
by leslie26
April 09, 2025
Every time I visit this location I always have a pleasant experience and everyone is so friendly. experience and everyone is so friendly. More
by sowers159
Employees Worked With
April 08, 2025
I went for an Oil change and I was there for 3 hours. I saw people coming in that came after me and left before me. I was very disappointed about the way I was treated. I even told the guy I was going o I saw people coming in that came after me and left before me. I was very disappointed about the way I was treated. I even told the guy I was going on a trip, and he still told me that the technician was working on my car. Why will it take 3 hours to do an Oil change? More
by luis.perez
Employees Worked With
Na
