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Toyota Direct
Columbus, OH
1,474 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,474 reviews
June 03, 2025
I have gone to Chris Grossman for years and he always does an excellent job. He is always professional, to the point, and trustworthy. I have always recommended Chris and Toyota Direct! does an excellent job. He is always professional, to the point, and trustworthy. I have always recommended Chris and Toyota Direct! More
by fmmluke1
Verified CustomerEmployees Worked With
June 03, 2025
Poor service from Mindy; very unprofessional in her tone and attitude. Poorly reflects on the service dept. and attitude. Poorly reflects on the service dept. More
by AS
Employees Worked With
June 03, 2025
The salesman Jeff was most helpful in finding us a new RAV4 unlike Germain Toyota who is still waiting on the vehicle we ordered in March. The Finance Department (Jon) made us feel at home and was very qu RAV4 unlike Germain Toyota who is still waiting on the vehicle we ordered in March. The Finance Department (Jon) made us feel at home and was very quick in get the financing done. More
by crshop
June 02, 2025
I experoncenced a really Good service at the shop ranging from diagnosis and explanation of other upcoming services from diagnosis and explanation of other upcoming services More
by gilbertmelly
Employees Worked With
June 02, 2025
Typically customer service is great, but this time communication was lacking around the cost of services as well as the timing of services which is why I rated this visit a 3. communication was lacking around the cost of services as well as the timing of services which is why I rated this visit a 3. More
by Egb1990
June 02, 2025
It was fast once they started on the car. I waited over an hour to get the results and price. And my first service persons Troy left without letting me know he was going home and someone els I waited over an hour to get the results and price. And my first service persons Troy left without letting me know he was going home and someone else took over More
by darlenekitsos2
Employees Worked With
June 02, 2025
Chris Grossman always does such an excellent job and I trust him! He is always outstanding, professional, trustworthy, and efficient! I highly recommend he and Toyota Direct! trust him! He is always outstanding, professional, trustworthy, and efficient! I highly recommend he and Toyota Direct! More
by JackMar
Employees Worked With
June 02, 2025
Dealer discounts are good when other dealers don't have any and the only reason to come here. Sales process was alright but finance associate was very irritating, did not want to take no for an answer o any and the only reason to come here. Sales process was alright but finance associate was very irritating, did not want to take no for an answer on bundles. Worst of all, they pushed for contracts to be signed without reviewing them which is unacceptable. More
by Hman5
Employees Worked With
