Toyota Direct

I always receive great service from this location. All work was explained to me and asked for my understanding and approval. Also, a problem with my front wheels were pointed out. I had comfortable All work was explained to me and asked for my understanding and approval. Also, a problem with my front wheels were pointed out. I had comfortable seating while waiting. More

I was overcharged by $5. 33. The window sticker displays incorrect mileage. The sticker clearly belonged to a someone else’s vehicle. This error creates difficulty for me kn 33. The window sticker displays incorrect mileage. The sticker clearly belonged to a someone else’s vehicle. This error creates difficulty for me knowing when to have my next oil change performed. More

Chris Grossman is the best professional, respectful, complete in the details and always with a smile Kudos to Chris complete in the details and always with a smile Kudos to Chris More

She very good, customer service Rep, very nice and helpful with the questions I ask and have great answers. helpful with the questions I ask and have great answers. More

Dealership help me to find the right vehicle for my needs. they took very good care of my vehicle needs. they took very good care of my vehicle More

My experience wasn't good at all. I took the car in to fix a rattling noise, they claimed it was the CV Axel making the noise. I spent $1,200 to fix it. As soon as I drove it home, th I took the car in to fix a rattling noise, they claimed it was the CV Axel making the noise. I spent $1,200 to fix it. As soon as I drove it home, the rattling noise was still there. I scheduled another appointment first thing in the morning in order to try and get it figured out as quickly as possible. I questioned whether or not the CV Axel even needed fixing, but never got a response. Even though I had a 7:00AM appointment, by 11 I hadn't received a call. I called in and was told I would get a call back shortly. The responsible person for my car was out sick (who I don't fault, that happens), but the office apparently couldn't figure out how to operate, work on, or give me any kind of update because someone was out sick. I called 5 times throughout the day and was told each time that someone would call me back (but no one ever did). I went without my car all day and had to leave it overnight (not being able to go into work), when I finally received a call about the car the following morning. I was told that they think they knew what the problem was and that I should have it by the afternoon without any charge (at this point that was expected given my experience). The car still isn't fixed as it still rattles, and I'm out $1,200 for something that may not have even needed fixed. More

Great explanation of what was found regarding my front wheels as I was entering the service area. My assistant explained what was found, asked if there was anything specific concerning my car, then explai wheels as I was entering the service area. My assistant explained what was found, asked if there was anything specific concerning my car, then explained all that would be done. He asked if I had any questions or concerns. More

Exceptional Customer Service that makes you feel well taken care of while you wait on your vehicle. taken care of while you wait on your vehicle. More

Great service! ! I was very pleased with the work performed at Toyota Collision on Morse Road. ! I was very pleased with the work performed at Toyota Collision on Morse Road. More

Great customer service and my sales agent was very helpful in letting me know what was going on and keep up the great work helpful in letting me know what was going on and keep up the great work More