Toyota Direct

Long wait time. Tire pressure always comes on a day after servicing and was told I needed an alignment for my new Toyota Highlander and which I did but now I feel it Tire pressure always comes on a day after servicing and was told I needed an alignment for my new Toyota Highlander and which I did but now I feel it wasn’t performed but I was charged because the car doesn’t drive as smooth as before. I was told the Recall on update engine software was performed but I still have that notification on the App to perform it. More

Chuck, the service personnel was personable, explained service needed and kept me informed! Great job! I will be back with the continued super service! service needed and kept me informed! Great job! I will be back with the continued super service! More

Poor staff and client experience. My car radio got damaged by them when I went there to do oil change. The dealership was telling they couldn’t fix the problem and that I should call My car radio got damaged by them when I went there to do oil change. The dealership was telling they couldn’t fix the problem and that I should call Toyota and let them know what is going on. I called Toyota myself and explained to them. Toyota told me they’ll contact the dealership and get back to me within 24 hours. I’m yet to hear back from them. Even with rental car the dealership was not willing to pay for it till my car is fixed. They were telling me I have to make a deposit of $35 which I had to seriously decline to do that, before they decided to pay for the rental. They only paid for 2 days and I’m hoping my car will be fixed by the end of the 2 days period. I’m not taking my vehicle there anymore for servicing and won’t recommend anyone to go there to service their vehicle. A friend of mine also said she had some issues with them in the past. More

Friendly staff. Efficient. No more words needed. 15 words is sometimes too many words. Thanks Efficient. No more words needed. 15 words is sometimes too many words. Thanks More

Had my car for 2 months took it in for 1 thing and they fixed everything else but not the problem then tell me my car is finished because the warranty expired so now I’m riding around with a card making th fixed everything else but not the problem then tell me my car is finished because the warranty expired so now I’m riding around with a card making the same sound. It was making before I dropped it off. I will not take my car back Jeremy, he’s rude More

Wish I would have bought my new canary here instead of fighting with Buckeye Toyota fighting with Buckeye Toyota More

i expected to be given more quality time. the dealership can be more professional. thank you the dealership can be more professional. thank you More

I have 2021 Rv4 it was on the recall list, so I broth in per manufacture order to fix the problem. When they done fixing and they told me care was ready to pick up, and I pick up my vehicle, sit belt alarm per manufacture order to fix the problem. When they done fixing and they told me care was ready to pick up, and I pick up my vehicle, sit belt alarm was constantly alarming. that was so annoying, and upsetting. I had to bring the car back, and when I explained the problem they did not want listen to me. I had to ask them to drive the car to see themselves, when they drive they acknowledged the problem, and they fix. That was bad experience. More

The Associate was timely and informative. They were able to take care of the recall issues, as well as identify another issue I wasn’t aware of. It was easy drop-off and easy pickup. I resear They were able to take care of the recall issues, as well as identify another issue I wasn’t aware of. It was easy drop-off and easy pickup. I researched cost of repair and was totally satisfied with charge. Good team. More

Every one was very helpful I’m making purchase of Tundra and working with trade in was a good experience and working with trade in was a good experience More