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Toyota Direct

Columbus, OH

4.2
1,503 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 1,503 reviews

October 18, 2024

great service and place to buy a new truck need better snakes for waiting area More

by willie144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

Great every time we take our vehicles in! They are trustworthy, loyal and do a great job! More

by briangkessler14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

Courteous engaging knowledgeable service. Kept me informed about the process. I was very pleased with the service provided. More

by pkrface10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

It was my first time buying Toyota, they made me fill very welcome! Thank you. More

by ranjan.gurung134
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cochems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashiqur Rahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

I had a 68,000 mile service done on my Highlander. I noticed the next day that the bottom trim of my right side drivers door near the mud flap had come loose. I have no idea how this happened, I k More

by dthomp1460
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Karly Bowers
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

They have a glitch in the new Toyota. The sun roof will not work after a few months More

by rachelcotton74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota the company
October 17, 2024

I was told when I made appt it would take 45 min. It took 2 1/2 hours for the service campaign for an update of computer. And it still shows on my Toyota site. Did they do the update? More

by bss49us
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashiqur Rahman
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

always great service but tech forgot to replace back brake light. Only problem in decades of service. Great staff. More

by schri3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

Lately, the service has been mediocre. Went to check the proble with my TPMS and the girl was just like it's broken, 165.00 to do the diagnostic and change the broken piece. I decided agai More

by ev87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2024

We always have positive experience at this location. Knowledgeable and friend staff make it a pleasure to have our vehicle serviced! More

by csstahl24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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