Toyota Direct

Service went well. I did ask Justin to have the technician reset the display panel always show total vehicle mileage and I noticed after I left that the display was no I did ask Justin to have the technician reset the display panel always show total vehicle mileage and I noticed after I left that the display was not showing total mileage after setting the cruise control More

Mr. Clifford Williams was delightful to work with. Friendly and helpful, no pressure, just professional. Friendly and helpful, no pressure, just professional. More

Have never had a problem. I always ask for Chris Grossman's team and have been dealing with Chris and his group for years and years. All the service managers have always bee I always ask for Chris Grossman's team and have been dealing with Chris and his group for years and years. All the service managers have always been polite and helpful, always explaining what work is suggested and prioritizing what needs to be done. They also discuss the cost with me before the work is done. I rely on their discretion and honesty when offering their expert advice. More

When I pulled into the staging garage, the individual checking me in didn’t see me drive in, but when I was checking in for service he told me it looked like I needed a front wheel alignment. My 4Runner checking me in didn’t see me drive in, but when I was checking in for service he told me it looked like I needed a front wheel alignment. My 4Runner is just under a 1.5 years old with only 16K miles, tires appear to be fine and the vehicle doesn’t pull or drive abnormally so how he came to that conclusion is a mystery to me and of course its not covered under warranty. In addition, when I made the appointment, which is another issue - I requested to have a squeaky noise from my back looked at while having my oil changed. No mention at the time I checked in about my original request - I was so disappointed regarding the recommendation for the wheel alignment I didn’t mentioned the issue. Doubtful I will be using this dealership for service in the future. Finally I elected to have my oil change every 5k miles, which I know I have to pay out of pocket since Toyota only covers oil changes @ 10k (which I obviously disagree with), I can’t believe it cost $90 for a oil change!!! I was please with the timing of the oil change - right around 1 hour, which I thing is average for a car dealership. More

I always receive friendly, professional service! Easy to schedule and location is good. I trust their work. Easy to schedule and location is good. I trust their work. More

Last service took too long (5 days) and was very expensive as usual with Toyota Direct. expensive as usual with Toyota Direct. More

They are very upfront and are very easy to work with and helpful and clean dealership. helpful and clean dealership. More

Prompt check in and very comfortable waiting area. Service time seemed to be quick. Staff was great. Service time seemed to be quick. Staff was great. More

Good prices, good salesmanship. I got a good deal for my trade in and even got accessories for my truck. Would definitely recommend come back again I got a good deal for my trade in and even got accessories for my truck. Would definitely recommend come back again More

I haven't been able to activate the toyota remote using my phone since my purchase. my phone since my purchase. More