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Toyota Direct - Service Center

Columbus, OH

4.1
776 Reviews

776 Reviews of Toyota Direct - Service Center

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April 30, 2025

They are nice and try to be helpful. I was a bit frustrated on my recent visit as I was told all fluids would be filled with the regular maintenance that was scheduled. And as soon as I More

by mrsmeanly2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
April 30, 2025

Tire valve stem caps not tightened. Oil handprint on hood. Other employees in garage area aloof. More

by mattphippsdesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2025

Tony explained the service I had requested and provided me with an estimate. Thanks for the good work! More

by chaze443450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rondon
April 29, 2025

I been a customer for 8 yrs, but I don’t get services that I deserve on my car. So sad. More

by tilachanacharya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashiqur Rahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2025

The inspection was detailed finding potential water pump need replacing. J.J. Always does a great job with our cars. More

by gwilkinson303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

Good service and communication. Customer waiting room has comfy shares and hot coffee for customers. More

by brian_kessler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

I was running a few minutes behind, but these guys got in and serviced quickly More

by jillfwaterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure which employee helped me
April 28, 2025

Great , service, very professional, knowledgeable, was very fast no wait time answered all guestions, satisfied customer service. Thank you . More

by ttpprotectiveservices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

I didn’t visit toyota and did not have a visit scheduled. Yet they seem to think I was there. They are technologically not with it. More

by bjfeeney1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t work with any of them though they say I did
April 24, 2025

Clifford explained what my car needed and provided me an estimate. Service was excellent. Waiting area clean. More

by sheppe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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