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Toyota Direct - Service Center

Columbus, OH

4.1
830 Reviews

830 Reviews of Toyota Direct - Service Center

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May 20, 2025

Isatou was very professional and knowledgeable. She was able to get the service performed on my truck in a timely manner. More

by mcaskey2707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayna Wooten
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Pleasant and accommodating. Was able to change my appointment easily. Service agent very professional and knowledgeable More

by Ebrima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Good customer service. A little pricey even with 10%discount. Day after service my low air gage went back on so I have to take it over to have it checked which is minor a More

by jamiep183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Service agent was great explaining the details needed for repairs i really appreciate your effort thank you More

by rugiejal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Convenience. Technician explains thing that must be done and things that can be done and its up to me to accept or decline. More

by radrey75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Good, but wait was around 3 hrs and no follow up why so long await More

by IAMPEG2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

Came in specifically for just the battery recall fix and complementary tire rotation due on tires I bought there and inspection. Without even looking at the car Chuck (as in the past when I've requested I d More

by eallen4582
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck, 2 others at pickup only one knew what was going on and could correct the bill
May 18, 2025

Excellent staff particularly Mr. Chad nice and comfortable waiting and treat aria. I wish you could hade outside car wash. More

by pareshkumar68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad tipple
May 17, 2025

I made an appointment to come in, but it seemed like our service took longer than expected. I noticed that other customers who arrived after us were being served sooner. Jonathan was very helpful during our More

by tramle.lem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
May 17, 2025

It was good. I went for oil change I got it done and left. The gentleman helped me is helpful. More

by tig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't see any of those people on the above
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