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Toyota Direct - Service Center

Columbus, OH

4.1
908 Reviews

908 Reviews of Toyota Direct - Service Center

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June 29, 2025

Very nice and easy appointment. No problems and rep was efficient and polite, Waite time was good. Much better experience than previous visit. More

by rcrane0102
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parris Hampton
June 28, 2025

They are charging money too much for something not resonable I will not go back More

by abubeker87ibrahim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erika Almanza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

I had a great experience. Didn’t wait as long as I was expecting. Was Very easy to navigate and had a comfortable experience. More

by bjimenez1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Toyota Direct does a stellar job in all aspects of their operation. This makes me almost look forward to service intervals! Kudos and please keep up the great work. More

by scottsadoff0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

The service guy didn't make sure that multi-point inspection is done and didn't share any details when asked why this was not done. Also the person didn't pay any attention to problem. Not take my ca More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rufus Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Pleasant atmosphere and everyone is friendly. Did not like the cost but what can you do. More

by tllaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Toyota Direct has always done well by me! I have purchased 5 vehicles from them over the years and I will continue to do so. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

The customer service Horrible . I brought my car working good you give me back is broken . I love Toyota but your manager Jeremy is very arrogant and rude More

by jannethcepeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rodock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

I’ve purchased two Toyotas from this dealership, and every interaction has been excellent. Their service department is knowledgeable and professional, and I especially want to recognize Mindy for being More

by Trish Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

The service department at Toyota Direct is top notch. Though we now live in Port Angeles, Washington, my wife drove her 2008 Prius from there to Columbus and was able to get an oil change and tire rotati More

by tompeet0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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