Toyota Direct - Service Center

Everything was good , friendly, knowledgeable and helpful. The reason for four stars is because of waiting time could be cut little shorter in my opinion helpful. The reason for four stars is because of waiting time could be cut little shorter in my opinion More

Appalled by experience, can't believe they are allowed to function as an authorized Toyota service center. Offered almost $1000 worth of service that my 2021 RAV4 simply did not need (already done, not appro function as an authorized Toyota service center. Offered almost $1000 worth of service that my 2021 RAV4 simply did not need (already done, not appropriate for miles or driving conditions per the maintenance guide, alignment performed with tires that needed to be replaced). Needed warranty service as well and they booked a follow-up appointment for that, then told me when I came for the follow-up that the warranty service was not available. Will not return, please think twice before coming here for service. More

I've always had great service at Toyota Direct when my vehicle needs to be serviced. vehicle needs to be serviced. More

We came in for a repair on a recall regarding passenger seat, airbags. Conversation soon turned to buying foreign new tires. seat, airbags. Conversation soon turned to buying foreign new tires. More

Justin was wonderful and even took me on a test drive to help me solve my blinker problem. His boss, Jeremy, used to be my person there and Justin is a great replacement. help me solve my blinker problem. His boss, Jeremy, used to be my person there and Justin is a great replacement. More

Fabulous was the experience. The department runs very smoothly and fast. Friendly people and additional info available at hand. The department runs very smoothly and fast. Friendly people and additional info available at hand. More

Everyone is always very friendly and helpful. They are honest with what they tell me about my car and what needs to be done. They are honest with what they tell me about my car and what needs to be done. More

Lost my keys for 2 days. Didnt tell me. Was told a service agent would call us back. We showed up finally to get details and then they had to admit they had the car, just no Didnt tell me. Was told a service agent would call us back. We showed up finally to get details and then they had to admit they had the car, just no keys. But not before they blamed AAA first. Three phone calls later w AAA and talk to the literal tow truck driver to learn keys were handed directly to service desk. So much time wasted when they could’ve been honest or called us. Trust lost- in the market for a new car. Not here for service. Not here for buying after this. More

Everyone did fine this time and did not find anything else to make me spend money on. I only wish they had better donutss and things like before. else to make me spend money on. I only wish they had better donutss and things like before. More

This is the 3rd time I've had service done and the check engine light came back on the next day. (The light went off when I started my car before I left there.) It requires another trip for me. Are there t engine light came back on the next day. (The light went off when I started my car before I left there.) It requires another trip for me. Are there two different resets that need done, once when the engine is started after service and once the next day? More