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Toyota Direct - Service Center

Columbus, OH

4.1
837 Reviews

837 Reviews of Toyota Direct - Service Center

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April 29, 2025

The inspection was detailed finding potential water pump need replacing. J.J. Always does a great job with our cars. More

by gwilkinson303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

Good service and communication. Customer waiting room has comfy shares and hot coffee for customers. More

by brian_kessler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

I was running a few minutes behind, but these guys got in and serviced quickly More

by jillfwaterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure which employee helped me
April 28, 2025

Great , service, very professional, knowledgeable, was very fast no wait time answered all guestions, satisfied customer service. Thank you . More

by ttpprotectiveservices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

I didn’t visit toyota and did not have a visit scheduled. Yet they seem to think I was there. They are technologically not with it. More

by bjfeeney1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t work with any of them though they say I did
April 24, 2025

Clifford explained what my car needed and provided me an estimate. Service was excellent. Waiting area clean. More

by sheppe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

It was good experience to be there, people were helpful. I'll definitely recommend friends. More

by riim40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

Great experience, support and help with service. Quick and easy turnaround time and easy communication More

by hrincon262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

Great customer service and excellent service. I appreciate all the help thank you guys so much. More

by iqraabdi6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank
April 24, 2025

We always go to direct collision because of the outstanding service provided by Matt and the whole team! Thanks again. More

by charleslupi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt at the collision center
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