Toyota of Braintree

Carlos, Sunny, George and Joe could not have been more personal, caring and helpful with the entire purchase process starting with locating a truck for me and leading to the delivery of, and introduction personal, caring and helpful with the entire purchase process starting with locating a truck for me and leading to the delivery of, and introduction to, my Tacoma today. Joe didn't leave my side until every "T" was crossed and "i " was dotted. My experience was comfortable, respectful, pleasant and friendly. I won't hesitate to recommend Joe to anyone looking for a new vehicle. More

i don't know what has happened here. but someone needs to look at what is supposed to be the "Service" Department. I bought my car new here in 2019, I assisted my daughter in buying her car here in 2014 (20 look at what is supposed to be the "Service" Department. I bought my car new here in 2019, I assisted my daughter in buying her car here in 2014 (2012 model year), I assisted another daughter buying her car here in 2020 (new). I expected more when it came to service. I recently found water on both my drivers side and passenger side floor. I called to make an appointment, a nice lady told me to keep the AC on as much as possible to help decrease the chance of mold; I did so. I thought she understood the issue but, when I received my confirmation email there was nothing in the reservation as to the water situation: I filled it in. I dropped my car off after hours so I filled out an envelope explaining the issue. The next day I received a call from a service rep to whom I again had to explain what was going on. She told me the Service Manager told her to call me to have me report this to my insurance company, this before they even looked at the car that is 3 years old with just 21,000 miles! I have been in the insurance business for over 40 years, I was disappointed that this dealer, like so many, was looking to find a way to bill someone else right off the bat rather looking to see what was wrong, Could it be covered under the extended warranty that I paid so much for (by the way, water is not covered) could it be a defect in the car? I spoke with the manger who told me they would look at the car, well that might have been a good idea from the start. The manager was back to me within an hour, it turns out it was a blockage in a tube in the ac system, that made sense. We discussed detailing the vehicle and to make my life easier I gave the go ahead to do the detailing at the dealership though it was twice as much as I would have paid elsewhere. The next day I left a message at noon time or so to find out if the car would be ready for pick up around 5, I needed to arrange a ride to the dealer. I waited 2 1/2 hours , no return call. I called again, "Ryan" left me on hold for 25 or so minutes, I called on another line, while still holding on the first line, and was put on hold again being told Ryan was on his way. A few minutes later "Katey" got on the phone and told me the car was ready. I received a text from a Brian Sullivan telling me it was a pleasure to service my vehicle and asking me to let them know how they did??? No link was included in the text so I wrote back and asked him "where do I do a survey?" I have not had a response, that was 3 days agor, I hesitated wring this but from the initial issue, to the failure to call me back, to placing me and leaving me on hold and then to send me a text looking for feedback without a way to do so and not responding when I ask how to give feedback... the dealer i once felt was different from the rest has proven not to be. More

Enjoyed doing business with Joe Lawlor. Great guy who made us feel comfortable. Will definitely recommend to friends and family! made us feel comfortable. Will definitely recommend to friends and family! More

Have used Joe twice leasing a vehicle could not ask for a better salesman..very professional.. better salesman..very professional.. More

Joe L. Was amazing as always. He’s friendly & knowledgeable . He makes car shopping painless . knowledgeable . He makes car shopping painless . More

Joe helped me into my new Tacoma today! He was super easy to talk to and kept me apprised of the process the whole time we were waiting through financing. He was a pleasure Work with and I would definitely g to talk to and kept me apprised of the process the whole time we were waiting through financing. He was a pleasure Work with and I would definitely go back in the future. More

Gerry was absolutely fantastic to deal with. Very professional, personable, and detail oriented. This was my first new Toyota Tundra and can say I will definitely be back to see Gerry for my next one professional, personable, and detail oriented. This was my first new Toyota Tundra and can say I will definitely be back to see Gerry for my next one. He listened to everything I was looking for and made sure I left with everything I was looking for. I cant Say enough great things about him. More

Another great experience Joey and Sam made it seamless to purchase my 5th Toyota. I'd highly recommend them both if your looking to purchase a Toyota. purchase my 5th Toyota. I'd highly recommend them both if your looking to purchase a Toyota. More

Joe Lawlor was amazing to work with and helped me purchase a preownwd RAV4! Very knowledgeable and professional, I would highly recommend him if you are in the market for a car. purchase a preownwd RAV4! Very knowledgeable and professional, I would highly recommend him if you are in the market for a car. More

I worked with Joe Lawlor for the purchase of my 2021 4-Runner. he is very much on the ball and knows his stuff. His knowledge of the car and setting up the technical stuff made this experience stress-fr 4-Runner. he is very much on the ball and knows his stuff. His knowledge of the car and setting up the technical stuff made this experience stress-free, quick, and easy. More