Toyota of Cleveland

Best Customer Experience From a Sales Team! In this day and age, especially in the car sales world, it's so rare that you come accross anyone who understands that sales and customer service go h In this day and age, especially in the car sales world, it's so rare that you come accross anyone who understands that sales and customer service go hand in hand. Too often no matter what product is being sold, the customer service aspect of the experience is lost because the "sale" becomes the most important thing to the employee. I can honestly, and whole heartedly say that my wife and I had the best experience with Paul Caesar and we didn't even drive off the lot in a car. Most car sales persons would have given up on us within the first couple of hours, considering the mess that our last car loan has us in. We had no faith in the car sales business because we were so mistreated by the previous dealership we bought our car from. Paul showed great empathy and understanding for our situation, especially since I know he has to deal with issues like ours a lot and that has to be frustrating when it gets in the way of a sale. His manager Phil Hill and General Manager Monte' Burney were also verty helpful and did everything they could to make sure we felt like we were the only people on the lot. (Even though technically we were the only people left because we were there until about 9pm that night). Thank you so much and I apologize the sale didnt work out that night but I can guarantee you within the next month or so we will be back to make our purchase and we will also make sure that anyone we know that is purchasing a car knows that the three hour drive we took to get to Toyota of Cleveland was worth every mile it took to get there. Hope to see you all soon!! --Christina Aleman of Kingsport TN More

Very pleasant to do business with I highly recommend Toyota of Cleveland! Great staff and nice facility. I got a great deal on the truck i purchased and am very satisfied. I highly recommend Toyota of Cleveland! Great staff and nice facility. I got a great deal on the truck i purchased and am very satisfied. More

Great experience at Toyota of Cleveland We had a wonderful experience with Toyota of Cleveland from the minute I sent a request through the internet about a car we had seen online we were in We had a wonderful experience with Toyota of Cleveland from the minute I sent a request through the internet about a car we had seen online we were interested in and within a very short time I received a text back from Katie Blair about the car and when it would be available to test drive. Then we walked in the door and met Brandon Moon and who was such a great and pleasant salesman to work with who is very knowledgeable of his job. Then we meet Joey Abdullah the sales Manager who was also a very friendly and great guy to help work with us to get the car we Loved in our price range. Then we were moving onto the finance Manager Alfred Polk and here we go again a great and friendly guy who got us right in and out within a few minutes. So all I have to say about Toyota of Cleveland is if you want great service all the way around I would Highly recommend you go there to get your next car.They were all AMAZING!!!! More

25665 I was greeted before I got to the door by Donice. He did an excellent job, finding a car and leading me through the buying process. I t was a great ex I was greeted before I got to the door by Donice. He did an excellent job, finding a car and leading me through the buying process. I t was a great experience and I highly recommend Toyota of Clevelnd and Donice!! More

Sales person was helpful and NOT pushy They had a decent selection of used cars. The sales person was nice and easy to work with. He wasn't pushy or anything. He gave us plenty of time to t They had a decent selection of used cars. The sales person was nice and easy to work with. He wasn't pushy or anything. He gave us plenty of time to talk about our options. The financial part was slow because they were short staffed in that department. But once we got in there it went pretty quickly. More

Great customer service Toyota of Cleveland was worth the drive from Knoxville. Excellent sales staff and no frills pricing. Thank you Justice For taking the time to work wit Toyota of Cleveland was worth the drive from Knoxville. Excellent sales staff and no frills pricing. Thank you Justice For taking the time to work with me while purchasing a used auto. More

Excellent Service Joey and Jimmy were very helpful in making our car buying experience a good one! We always buy our cars from Toyota of Cleveland. Once again we are Joey and Jimmy were very helpful in making our car buying experience a good one! We always buy our cars from Toyota of Cleveland. Once again we are very happy. More

2017 Toyota 4Runner Working with Stockton on the purchase of our new 4Runner was one of the best new car purchase experiences we have ever had. He was no pushy and was v Working with Stockton on the purchase of our new 4Runner was one of the best new car purchase experiences we have ever had. He was no pushy and was very knowledgeable of the vehicle. The whole staff was a pleasure to work with. More

Excellent Service Walking in the door everyone was instantly ready to greet and help us. Very organized and they made it a very fast process. Brandon Moon was an excell Walking in the door everyone was instantly ready to greet and help us. Very organized and they made it a very fast process. Brandon Moon was an excellent salesperson and was very patient with us. More

Excellent Experience On vacation and was not really expecting to purchase a vehicle but saw the exact model I was looking for on the computer. I great looking black Tacoma On vacation and was not really expecting to purchase a vehicle but saw the exact model I was looking for on the computer. I great looking black Tacoma with an access cab --- low miles for a used Toyota. I was able to purchase with the 10-year extended warranty. I drove home six hours and she was one smooth ride -- not even a hiccup on the road. Very satisfied with the vehicle and the salesman was professional and friendly, he answered all my questions and tolerated sitting in the back jump seat. More